New York, New York, United States · On-site
Client Support Representative Who We Are ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 20,000 animals each year.…
Skills: Customer Service, Bilingual Spanish, Active Listening, Written Correspondence, Conflict Resolution
New York, New York, United States · On-site
Foster Program Coordinator Schedule: The working schedule for this position is Sunday - Thursday, 9:30AM - 6PM with Friday and Saturday off. Candidates will train and work out of the Manhattan Care Center until the Bronx…
Skills: Client Relations, Computer Literacy, Animal Handling, Logistics Coordination, Volunteer Management
New York, New York, United States · On-site
$33/hr–$34/hr
Licensed Veterinary Technician Must be Licensed or License-eligible within the next 6 months - If you are not licensed or License-eligible, we encourage you to apply to our Veterinary Assistant position. Who We Are ACC i…
Skills: Veterinary Nursing, Surgical Assistance, Anesthesia Monitoring, Phlebotomy, IV Catheter Placement
New York, New York, United States · On-site
Volunteer Program Supervisor Schedule The working schedule for this position is Friday - Tuesday 9AM - 5:30PM, with Wednesday and Thursday off. Who We Are ACC is one of the nation’s largest open-admission animal sh…
Skills: Volunteer Management, Staff Supervision, Recruitment, Training and Development, Animal Handling
New York, New York, United States · On-site
$33/hr–$34/hr
Licensed Veterinary Technician, Community Medicine Schedule The working schedule for this position is four ten-hour shifts, 40 hours a week. Who We Are ACC is one of the nation’s largest open-admission animal shelt…
Skills: Anesthesia, Pre-op Care, Post-op Care, Diagnostics, Patient Management
New York, New York, United States · On-site
Community Veterinarian To Apply: Please include a cover letter outlining your experience. Schedule Full Time - 40-hour work week, 4 days, flex or fixed. Part Time or intermittent work considered. Who We Are ACC is one of…
Skills: Soft Tissue Surgery, Urgent Care, Diagnostic Skills, Case Management, Client Communication
New York, New York, United States · On-site
$28/hr–$31/hr
Procurement Specialist Schedule The working schedule for this position is Monday - Friday, 9AM -5:30PM with Saturday and Sunday off. Who We Are ACC is one of the nation’s largest open-admission animal shelters, who…
Skills: Purchasing, Procurement, Inventory Management, Accounts Payable, Vendor Management
New York, New York, United States · On-site
Care Center Assistant Manager Schedule The working schedule for this position is Tuesday - Saturday with varying hours. One weekend day is required. Who We Are ACC is one of the nation’s largest open-admission anim…
Skills: Supervisory Experience, Animal Welfare, Conflict Resolution, Team Building, Animal Husbandry
New York, New York, United States · On-site
$130k–$140k/yr
Veterinarian Full Time, Flexible – Queens & Manhattan Shelter Who We Are ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the liv…
Skills: Veterinary Surgery, Diagnostic Skills, Triage, Trauma Management, Population Health Care
New York, New York, United States · On-site
$33/hr–$34/hr
Licensed Veterinary Technician Must be Licensed- If you are not licensed, we encourage you to apply to our Veterinary Assistant position. Schedule The working schedule for this position is 4 days a week, including one we…
Skills: Veterinary Nursing, Surgical Assistance, Anesthesia Monitoring, Phlebotomy, IV Catheter Placement
New York, New York, United States · Hybrid
Veterinarian, Foster and Population Health Schedule Part-Time - 24hours a week with one weekend day required. Who We Are ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End An…
Skills: General Practice, Shelter Medicine, Spay/Neuter Surgery, Soft Tissue Surgery, Population Health Management
New York, New York, United States · Hybrid
Veterinarian, Foster and Population Health Schedule Full Time - 40 hours a week with one weekend day required. Who We Are ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End A…
Skills: General Practice, Shelter Medicine, Spay/Neuter Surgery, Soft Tissue Surgery, Population Health Management
New York, New York, United States · Hybrid
Philanthropy Associate To Apply Please apply using our ADP platform and attach your resume, cover letter, and a brief writing sample that demonstrates your ability to communicate effectively with donors or supporters. Ex…
Skills: Fundraising, Donor Relations, Nonprofit Administration, Microsoft Excel, Microsoft Word
New York, New York, United States · On-site
Patient Care Specialist Schedule The working schedule for this position is four ten-hour shifts on Tuesday, Thursday, Friday and Saturday with Sunday, Monday, and Wednesday off. Who We Are ACC is one of the nation’…
Skills: Animal Handling, Animal Husbandry, Animal Restraint, Vital Signs Monitoring, Animal Socialization
New York, New York, United States · On-site
Canine Behavior Assessor Schedule The working schedule for this position is Tuesday - Saturday, 10 AM - 6:30 PM with Sunday and Monday off. Who We Are ACC is one of the nation’s largest open-admission animal shelte…
Skills: Canine Behavior Assessment, Dog Handling, Positive Reinforcement, Behavior Modification, Written Communication
New York, New York, United States · On-site
Animal Care Specialist Who We Are ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 30,000 animals each year. ACC is…
Skills: Animal Care, Animal Handling, Sanitization, Animal Socialization, Observation and Documentation
New York, New York, United States · On-site
Client Support Representative Schedule The working schedule for this position is Saturday - Wednesday, 10AM -6:30PM with Thursday and Friday off. This position has the potential of working 11AM -7:30PM. This is a union p…
Skills: Customer Service, Spanish Fluency, Active Listening, Written Correspondence, Conflict Resolution
New York, New York, United States · On-site
$30/hr–$32/hr
Fleet Manager Schedule This position will work Monday - Friday, with Saturday and Sunday off. Who We Are ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessnes…
Skills: Fleet Management, Logistics, Vehicle Maintenance, Regulatory Compliance, Budgeting
New York, New York, United States · Hybrid
$66k–$70k/yr
Manager, Institutional Philanthropy To Apply Please apply using our ADP platform and attach a resume, cover letter, and two writing samples that demonstrate your grant writing experience. Schedule The working schedule fo…
Skills: Grant Writing, Institutional Fundraising, Proposal Development, Donor Stewardship, Project Management
New York, New York, United States · On-site
Canine Behavior Specialist Schedule The working schedule for this position is Wednesday - Sunday, 8AM -4:30PM with Monday and Tuesday off. Who We Are ACC is one of the nation’s largest open-admission animal shelter…
Skills: Canine Behavior Analysis, Dog Handling, Behavioral Enrichment, Socialization, Basic Dog Training
New York, New York, United States • On-site
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The representative manages high-volume inbound and outbound communications to provide information on animal admissions, adoptions, and health services. They serve as the first point of contact, offering empathetic support and triage for clients in emotionally challenging situations.
Candidates must have a high school diploma or GED, at least one year of customer service experience, and be bilingual in Spanish. Proficiency with computer systems and the ability to maintain discretion in a fast-paced environment are required.
Client Support Representative
Who We Are
ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 20,000 animals each year. ACC is more than an animal shelter; we are a resource to the community, always seeking ways to keep the human-animal bond intact. With a 90% placement rate, our progressive, life-saving initiatives contribute to the successful placement of our animals.
We strive to find loving homes for homeless and abandoned cats, dogs, guinea pigs and rabbits, both by adopting animals directly to the public and by partnering with more than 200 dedicated animal placement organizations (our New Hope partners). We also help keep NYC communities safe and rescue animals in need, responding to emergencies that involve animals as well as keeping our doors open 24/7 for people and animals in need.
Summary
The Client Support Representative serves as the voice of ACC, providing professional, world-class service to all internal and external clients in a way that reflects the organization's values and mission to end animal homelessness in NYC. This position is responsible for handling a large volume of inbound and outbound communications via phone, email, and text, while providing comprehensive information about ACC services, including animal admission, adoption, health, and behavior support. The Representative ensures that every client interaction reflects ACC's commitment to bridging gaps between humans and animals through compassionate, knowledgeable, and solution-oriented support.
Required Qualifications:
Benefits
ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.
Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.
Please use this link for more details on our benefits package.
Essential Job Functions:
High-Volume Multi-Channel Client Communication
First-Line Support and Triage
Empathetic Client Support During Difficult Situations
Other Responsibilities:
Preferred Qualifications:
Work Environment
At ACC it's all hands-on deck. We work together as a team, which means you may be asked to help with tasks that involve working outside in all sorts of weather. As a busy animal shelter in one of the biggest cities in the world it can get noisy inside. Employees should have the ability to remain calm yet professional in stressful situations involving animals and/or members of the public. Animal Care Centers houses hundreds of animals in its facilities at any given time and with that comes fur, odors and other airborne particles in abundance.
ACC offers many low-cost services to pets and people in need. This includes compassionate end-of-life services for people who cannot afford to go to a private veterinary office but still want to provide a professional and peaceful transition for their beloved pet.
Reports To: Assistant Manager, Client Support Center
Overtime: This is a union position and is eligible for overtime.
On a mission to end animal homelessness in NYC.
Animal Care Centers of NYC Individuals from all over the city come to Animal Care Centers every day of the week for reasons as diverse as surrendering pets, reclaiming lost cats and dogs, and adopting new furry family members. We strive to find loving homes for homeless and abandoned cats, dogs, and rabbits, both by adopting animals directly to the public and by partnering with more than 200 dedicated animal placement organizations (our New Hope partners). Our field services division responds to calls from the public to help keep NYC communities safe and rescue animals in need, and we have facilities in all five boroughs.
Offices: 11 Park Place, Ste 805, New York, NY 10007, US · 326 E 110th St, New York, 10029, US · 2336 Linden Blvd, New York, US · 3139 Veterans Rd W, New York, US · 464 E Fordham Rd, New York, US
On a mission to end animal homelessness in NYC.
Animal Care Centers of NYC Individuals from all over the city come to Animal Care Centers every day of the week for reasons as diverse as surrendering pets, reclaiming lost cats and dogs, and adopting new furry family members. We strive to find loving homes for homeless and abandoned cats, dogs, and rabbits, both by adopting animals directly to the public and by partnering with more than 200 dedicated animal placement organizations (our New Hope partners). Our field services division responds to calls from the public to help keep NYC communities safe and rescue animals in need, and we have facilities in all five boroughs.
Offices: 11 Park Place, Ste 805, New York, NY 10007, US · 326 E 110th St, New York, 10029, US · 2336 Linden Blvd, New York, US · 3139 Veterans Rd W, New York, US · 464 E Fordham Rd, New York, US
