Assago, Lombardy, Italy · Hybrid
$37k–$47k/yr
In Accenture Song aiutiamo i clienti a reinventare il loro modo di crescere, focalizzandosi sulle necessità end-to-end del consumatore, riunendo strategia di crescita del portafoglio clienti, marketing, vendite, assisten…
Skills: Business Process Analysis, Customer Service Design, AI & Data Strategy, Stakeholder Management, Project Management
Jaipur, Rajasthan, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP ABAP Development for HANA, SAP HANA, Agile Methodologies, Software Design, Debugging
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP FI S/4HANA Accounting, Financial Accounting Processes, ERP Integration, SAP FI Configuration, Agile Methodologies
Hyderabad, Telangana, India · On-site
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must ha…
Skills: Salesforce Administration, Salesforce Marketing Cloud, Salesforce Data Cloud, CRM Administration, AMPscript
Hyderabad, Telangana, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP BTP Application Development, Cloud-native Application Design, Agile Methodologies, API Management, Software Development Lifecycle
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP Sales and Distribution (SD), Software Development Lifecycle, Agile Methodologies, Custom Software Design, Enterprise Software Implementation
pune, Maharashtra, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP MM, Materials Management, Custom Software Development, Agile Methodologies, Software Design
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP FI S/4HANA Accounting, Financial Accounting Processes, ERP Integration, SAP FI Configuration, Agile Methodologies
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: Sap Abap Cloud, Agile Methodologies, Software Development Lifecycle, Cloud-Based Development, Technical Troubleshooting
Jaipur, Rajasthan, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP ABAP Development for HANA, Agile Methodologies, Software Design, Debugging, Troubleshooting
Jaipur, Rajasthan, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP ABAP Development for HANA, Agile Methodologies, Software Design, Debugging, Troubleshooting
Hyderabad, Telangana, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP BTP Application Development, Cloud-native Application Design, Agile Methodologies, API Management, Software Development Lifecycle
pune, Maharashtra, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP FI S/4HANA Accounting, Financial Accounting Processes, ERP Integration, SAP Customization, Agile Methodologies
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP BTP Application Development, Cloud-native Application Development, Software Design Principles, Architectural Patterns, Agile Software Development
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP FI S/4HANA Accounting, Financial Accounting Processes, ERP Integration, SAP Customization, SAP Configuration
Sydney, New South Wales, Australia · Remote OK
Location: Sydney (preferred) or Melbourne About the Role Accenture is looking for two experienced Senior Full Stack Developers to join a high-performing delivery team on a significant client engagement. These are not sta…
Skills: React, TypeScript, C#, .NET MVC, Microsoft Azure
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: Sap Abap Cloud, Agile Methodologies, Software Development Lifecycle, Cloud-Based Development, Technical Troubleshooting
pune, Maharashtra, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP Sales and Distribution (SD), Software Development Lifecycle, Agile Methodologies, SAP Customization, SAP Configuration
Hyderabad, Telangana, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP FI S/4HANA Accounting, Financial Accounting Processes, SAP FI Configuration, ERP Systems, Agile Methodologies
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: SAP FI S/4HANA Accounting, Financial Accounting Processes, SAP Configuration, ERP Systems, Agile Methodologies
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The role involves analyzing current states and designing future-state business processes for Customer Service and Contact Centers. You will lead AI and Data Strategy initiatives to automate services and manage organizational change to ensure the adoption of new operating models.
Candidates need 3 to 5 years of experience in digital transformation projects specifically within Customer Service or Contact Centers. A degree in STEM, Economics, or Management and fluency in English are required.
In Accenture Song aiutiamo i clienti a reinventare il loro modo di crescere, focalizzandosi sulle necessità end-to-end del consumatore, riunendo strategia di crescita del portafoglio clienti, marketing, vendite, assistenza, e-commerce, progettazione, prodotti digitali, dati e AI per creare una crescita centrata sul cliente.
Entrerai a far parte di Accenture Song come Advisory Consultant, con un ruolo chiave nei programmi di trasformazione in ambito Customer Service, Contact Center e AI & Data Strategy.
Sarai un punto di riferimento tra business e tecnologia, guidando l’analisi e contribuendo alla definizione di soluzioni innovative. Collaborerai con diversi team e stakeholder, partecipando alle decisioni chiave e supportando la crescita delle capability progettuali.
Analizzare lo stato attuale (AS-IS) e progettare soluzioni TO-BE, utilizzando metodi strutturati, asset e best practice Accenture
Disegnare nuovi processi di business a partire dai requisiti cliente, contribuendo alla trasformazione dei modelli operativi di Customer Service e Contact Center
Contribuire allo sviluppo di soluzioni innovative in ambito AI & Data Strategy, applicate alla Customer Experience e all’automazione dei servizi
Guidare iniziative di cambiamento organizzativo (Change Management), supportando l’adozione di nuovi processi, strumenti e modelli operativi
Guidare la raccolta e formalizzazione dei requisiti funzionali (user stories, backlog), assicurando qualità e coerenza in contesti complessi
Collaborare e coordinare stakeholder e team multidisciplinari, partecipando alle decisioni chiave e garantendo allineamento tra business e tecnologia
La retribuzione prevista in Accenture viene definita sulla base di molteplici elementi di valutazione, tra cui – ad esempio - il ruolo ricoperto, il livello di seniority, il grado di responsabilità, le competenze professionali e l’esperienza maturata. Per la presente posizione, è previsto un livello di inquadramento B3 nel CCNL Metalmeccanico. La fascia di retribuzione annua lorda prevista è compresa tra 36.906,87 e 46.700.
#LI-EU
Cerchiamo una persona con almeno da 3 a 5 anni in progetti di trasformazione digitale in ambito Customer Service, in grado di operare con autonomia, crescente e contribuire attivamente al successo dei programmi di trasformazione.
Esperienza in Business Process Analysis e nella progettazione di processi in ambito Customer Service / Contact Center
Esperienza e interesse in AI & Data Strategy, con applicazioni concrete su Customer Experience e Customer Service / Contact Center
Capacità avanzata di Stakeholder Management e collaborazione con team cross-funzionali e contesti complessi
Competenze in Project Management, con esperienza nella gestione di attività, milestone e delivery progettuale
Familiarità con Data Analysis & Interpretation e utilizzo dei dati per supportare decisioni e ottimizzazione dei processi
Conoscenza avanzata di Digital Customer Strategy e Change Management, con focus su trasformazioni omnicanale con impatto sul Customer Service / Contact Center
Laurea Triennale o Magistrale in discipline STEM, Economiche, Management o affini
Ottima conoscenza della lingua inglese
Visit us at www.accenture.com
Crediamo che nessuno debba essere discriminato a causa delle proprie differenze. Tutte le decisioni relative all'assunzione saranno prese senza riguardo a età, razza, credo, colore della pelle, religione, sesso, origine nazionale, ascendenza, stato di disabilità, stato di veterano militare, orientamento sessuale, identità o espressione di genere, informazioni genetiche, stato civile, stato di cittadinanza o qualsiasi altra base tutelata dalla legge applicabile. La nostra ricca diversità ci rende più innovativi, più competitivi e più creativi, il che ci aiuta a servire meglio i nostri clienti e le nostre comunità.
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.
Offices: Grand Canal Harbour, Dublin 2, IE · 415 Mission Street, Floor 31-34, San Francisco, California 94105, US · Porkkalankatu 5, Helsinki, Southern Finland 00180, FI · Level 29 & 30, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, Kuala Lumpur, Kuala Lumpur 55188, MY · Warsaw Towers Sienna 39, Warsaw, 00-121, PL
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.
Offices: Grand Canal Harbour, Dublin 2, IE · 415 Mission Street, Floor 31-34, San Francisco, California 94105, US · Porkkalankatu 5, Helsinki, Southern Finland 00180, FI · Level 29 & 30, Menara Exchange 106, Lingkaran TRX, Tun Razak Exchange, Kuala Lumpur, Kuala Lumpur 55188, MY · Warsaw Towers Sienna 39, Warsaw, 00-121, PL
