Christchurch, Canterbury, New Zealand · On-site
Support a range of Recovery administrative work streams, depending on team and business needJoin ACC in a meaningful role supporting injured New ZealandersPermanent role with structured training, development, and great b…
Skills: Administration, Coordination, Customer Service, Attention To Detail, Written Communication
Wellington, Wellington, New Zealand · Hybrid
Process high-volume business customer transactions, including applications, payments, and account updatesJoin a supportive team with strong development opportunitiesBenefit from 9% superannuation and exposure to multiple…
Skills: Data Processing, Customer Service, Administrative Support, Written Communication, Verbal Communication
New Zealand · On-site
Permanent roles based in WellingtonWork Monday to Friday, between the hours of 8am – 6pmBuild your career in Payments with ACC About us | Mō mātou ACC exists to support people - we help prevent injuries and get New Zeala…
Skills: Payment Processing, Customer Service, Attention To Detail, Digital Literacy, Communication Skills
Dunedin, Otago, New Zealand · On-site
Kick-start your career at ACC with opportunities to grow and developEnable our clients to focus on their rehabilitation rather than their financesPermanent roles based in Dunedin and Hamilton About us | Mō mātou ACC exis…
Skills: Decision Making, Customer Focus, Communication, Resilience, Detail Oriented
Wellington, Wellington, New Zealand · Hybrid
$138k–$179k/yr
Lead a high‑impact national portfolio influencing rehabilitation outcomesShape strategy and drive system‑wide improvement through data and insightWellington location and strong benefits including 9% super Permanent | Wel…
Skills: Portfolio Management, Strategic Direction, Provider Performance Management, Data Analysis, Contract Management
Wellington, Wellington, New Zealand · Hybrid
Fixed Term to 24/12/2027 | Wellington About us | Mō mātou ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more…
Skills: Payroll Transformation, HRIS Implementation, Payroll Legislation, Tax Compliance, Business Design
Wellington, Wellington, New Zealand · Hybrid
$110k–$125k/yr
About us | Mō mātou ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.a…
Skills: Product Management, Strategic Planning, Analytical Thinking, Stakeholder Management, Complex Problem Solving
Auckland, Auckland, New Zealand · On-site
Play to your strengths; use your case management skillsStart date: Monday 14 September 2026Roles based in our ACC Manukau officeFull-time | Monday to Friday | No weekends or public holidays About the Role | Mō te tūranga…
Skills: Case Management, Communication Skills, Time Management, Resilience, Adaptability
Palmerston North City, Manawatū-Whanganui, New Zealand · On-site
Play to your strengths; use your case management skillsStart date: Monday 14 September 2026Full-time | Monday to Friday | No weekends or public holidays About the Role | Mō te tūranga mahi We’re looking for a compassiona…
Skills: Case Management, Communication Skills, Time Management, Resilience, Adaptability
Christchurch, Canterbury, New Zealand · On-site
Play to your strengths; use your case management skillsStart date: Monday 14 September 2026Full-time | Monday to Friday | No weekends or public holidays About the Role | Mō te tūranga mahi We’re looking for a compassiona…
Skills: Case Management, Communication Skills, Time Management, Resilience, Adaptability
Wellington, Wellington, New Zealand · On-site
About the role | Mō te tūranga mahi As a Cover Assessor you are responsible for assessing claims to make cover decisions in accordance with relevant legislation and medical information. You will be gathering information …
Skills: Information Assessment, Communication Skills, Collaboration, Decision Making, Case Management
Hamilton City, Waikato, New Zealand · On-site
About the role | Mō te tūranga mahi As a Cover Assessor you are responsible for assessing claims to make cover decisions in accordance with relevant legislation and medical information. You will be gathering information …
Skills: Information Assessment, Communication Skills, Collaboration, Decision Making, Case Management
Dunedin, Otago, New Zealand · On-site
About the role | Mō te tūranga mahi As a Cover Assessor you are responsible for assessing claims to make cover decisions in accordance with relevant legislation and medical information. You will be gathering information …
Skills: Information Assessment, Communication Skills, Collaboration, Decision Making, Case Management
New Zealand · Hybrid
$89k–$110k/yr
About us | Mō mātou ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.a…
Skills: Learning Management Systems, Learning Coordination, Stakeholder Management, Organizational Development, Content Management
New Zealand · Hybrid
$146k–$179k/yr
About us | Mō mātou ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.a…
Skills: Strategic Capability Planning, Organizational Diagnosis, Executive Stakeholder Management, Performance Consulting, Data Analysis
Wellington, Wellington, New Zealand · Hybrid
$118k–$152k/yr
About us | Mō mātou ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do here. Ab…
Skills: People Leadership, Stakeholder Management, Government Relations, Communication, Critical Thinking
Wellington, Wellington, New Zealand · Hybrid
$101k–$131k/yr
About us | Mō mātou ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident. You can find more about ACC and the work we do here. About…
Skills: Python, SQL, Machine Learning, Natural Language Processing, Predictive Modelling
Hamilton City, Waikato, New Zealand · Hybrid
$85k–$90k/yr
About us | Mō mātou ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do here. Ab…
Skills: Problem Solving, Dispute Resolution, Complaint Handling, Communication, Rapport Building
Wellington, Wellington, New Zealand · Hybrid
$101k–$119k/yr
Lead pricing modelling and analytics that shape national health service outcomesJoin a high-performing organisation focused on improving outcomes for New ZealandersEnjoy 9% superannuation contribution and flexible workin…
Skills: Pricing Modelling, Financial Modelling, Commercial Analysis, Advanced Excel, Forecasting
New Zealand · Remote OK
$101k–$130k/yr
Lead high‑impact analysis and strategic advice across health services initiativesContribute to programmes that support better outcomes for whānauFixed Term opportunity through to June 2027Flexible location About us | Mō …
Skills: Senior Analysis, Service Design, Process Improvement, Policy Work, Data Interpretation
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Provide administrative support across various Recovery work streams, including coordinating referrals and communicating with providers. Ensure accurate and timely processing of client information requests to support injured New Zealanders in their recovery.
Candidates must have experience in administration or customer-focused roles with strong communication skills and attention to detail. Valid New Zealand work rights are required at the time of application.
ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.
You can find more about ACC and the work we do at www.acc.co.nz
We are recruiting a Recovery Administrator to join our administration team based in Christchurch. As a Recovery Administrator, you’ll support the delivery of administrative services across a range of Recovery work streams. Depending on business need, this could include coordinating referrals and support services, communicating with providers, sourcing and compiling information, or supporting responses to official and client information requests.
Your work will play a key part in helping people recover from injury and return to everyday life through accurate, timely and customer-focused administration. The specific work stream connected to this vacancy will be discussed with shortlisted candidates prior to interview.
The role has a set start date of 14th September 2026 and requires set working hours during the initial training period. Hours will be discussed during the interview process to ensure alignment with availability.
The appointing salary for this role is $60,486 and we offer an additional 9% superannuation contribution.
ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like no mandatory employee contribution, optional life and income protection insurance, and flexibility to change to a locked plan at any time.
You will bring:
At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that:
Employee networks to support our colleagues from diverse backgrounds.
The option to explore flexible working that suits your needs and ours.
Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to Sunday 5th July 2026 11.59pm, however if an ideal candidate is found we may progress screening and interviewing sooner.
Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email [email protected]
Prevention. Care. Recovery. Helping you get back to what matters, sooner.
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career. There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster. As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces. As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
Offices: Wellington, Wellington, 6140, NZ
Prevention. Care. Recovery. Helping you get back to what matters, sooner.
ACC NZ is an organisation quite unlike any other - in fact we are the only one of our kind in the world! At our heart is the fact we are an innovative New Zealand organisation born out of an idea - one focused on looking after the best interests of our people. So it will come as little surprise that a job with us offers an opportunity to do something that directly benefits the people of New Zealand, while also benefitting your career. There are three words that encapsulate our reason for being: prevention, care and recovery. We exist to actively minimise the chance of accidents happening. But when they do, we are here to help people with the appropriate levels of care and recovery with the aim of returning them to their normal lives faster. As you might expect, there are many people involved in making all this happen, and that's why there are many and varied career opportunities within our organisation. From Case Managers and Claims Managers to Clinical Advisors and Technical Claims Managers we offer many roles which open up a range of development avenues with ACC. What's more, we have locations around the country, all of which offer supportive, collegial workplaces. As part of the ACC's team of talented and passionate people you can also look forward to a host of benefits including flexible working options, competitive remuneration, ongoing career development opportunities, and a discounted healthcare scheme. So if ACC sounds like your type of place, let's talk today.
Offices: Wellington, Wellington, 6140, NZ
