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Project Manager - Commercial Governance and Process Excellence

Stockholm, Sweden · Hybrid

Senior

Project Manager – Commercial Governance and Process ExcellenceOverview Wallenius Wilhelmsen is a market leader in RoRo shipping and vehicle logistics, transporting cars, trucks, rolling equipment and breakbulk around the…

Skills: Commercial Transformation, Process Design, Business Operations, Sales Process Mapping, Governance Frameworks

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Project Manager - Commercial Governance and Process Excellence

ABRIGHT

Stockholm, Sweden • Hybrid

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Senior

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  • Full-time
  • Healthcare, Well-being Perks
  • Posted 2d ago
  • Apply by Sep 30
  • ~40 hrs/week

Responsibilities

The role focuses on developing end-to-end sales and customer management process blueprints and governance frameworks. It involves aligning commercial strategy with CRM transformation and ensuring new operational processes are scalable and adopted across the organization.

Requirements

Requires over 5 years of professional experience, including at least 3 years in management consulting focused on commercial transformation or B2B business operations. Candidates must have proven expertise in designing sales processes, governance models, and utilizing continuous improvement methodologies.

Full job description

Project Manager – Commercial Governance and Process Excellence

Overview

Wallenius Wilhelmsen is a market leader in RoRo shipping and vehicle logistics, transporting cars, trucks, rolling equipment and breakbulk around the world.

Wallenius Wilhelmsen operates around 125 vessels servicing 15 trade routes to six continents, together with a global inland distribution network, 120 processing centres, and 11 marine terminals. The company has a strong sustainability focus and is an industry leader in developing innovative solutions to reduce its operational impacts. The Wallenius Wilhelmsen group (OEX: WALWIL) has 9,500 employees in 29 countries and is headquartered in Oslo, Norway. The group consists of Wallenius Wilhelmsen Ocean, Wallenius Wilhelmsen Solutions, EUKOR and ARC. Total income was USD 4.1 billion for the full year of 2018.

The world will keep surprising us, and Wallenius Wilhelmsen will take an active role in defining the future of logistics, imagining new, more sustainable solutions for the changing world of mobility and transport on land and sea.

For more information see: www.walleniuswilhelmsen.com

Job Description

Customer Growth is a newly established global function created to enable the next phase of Wallenius Wilhelmsen’s commercial transformation. As part of our ambitious Commercial Excellence agenda within Customer Growth, we are evolving our commercial operating model through several strategic initiatives, including implementation of a CRM solution, transformation of our sales and customer management organization, and rollout of a new customer segmentation model.

Within the Customer Growth organization the Commercial Strategy and Operations unit is still in a build-up phase, creating a unique opportunity to join a transformation journey

We are now looking for a Project Manager – Sales Governance & Process Excellence to join our Commercial Strategy & Operations team. The role will play a key part in aligning commercial strategy, CRM transformation, sales processes, and operating models while enabling adoption of new ways of working across the organization.

Responsibilities

Governance & Operating Model Development
  • Develop and own the end-to-end sales and customer management process blueprint
  • Define and implement standards and templates for governance and process development
  • Design governance frameworks enabling clear decision-making and accountability
  • Lead development of RACI models and cross-functional governance structures
  • Establish collaboration and knowledge-sharing mechanisms across teams
  • Continuously refine governance frameworks in line with organizational changes and business needs
Process Excellence & Transformation
  • Lead development of new ways of working linked to the ongoing sales transformation
  • Translate CRM-driven and customer segmentation initiatives into clear operational processes
  • Support alignment and consistency across process improvement initiatives
  • Ensure new processes are practical, scalable, and embedded in daily operations
Cross-functional Alignment & Continuous Improvement
  • Act as a coordination point across Sales, CRM, and Commercial Strategy stakeholders
  • Identify gaps, inefficiencies, and improvement opportunities across commercial processes
  • Establish mechanisms to monitor process effectiveness and adoption
  • Maintain clear and accessible governance and process documentation

Qualifications and experience

We are looking for someone with:
  • 5+ years of professional experience, including at least 3+ years of management consulting experience with focus on commercial transformation, process design, or business operations roles within a B2B environment.
  • Proven experience in designing and implementing end-to-end sales processes and customer lifecycle management frameworks, including business process design, mapping, and optimization
  • Experience in developing governance frameworks and RACI models to support clear decision-making and accountability.
  • Strong understanding of sales operating models, customer segmentation, and commercial processes.
  • Proven ability to manage multiple initiatives and prioritize effectively in a dynamic environment.
  • Strong analytical and problem-solving skills, with the ability to identify process inefficiencies and define improvement initiatives.
  • Experience establishing KPIs, process performance metrics, and monitoring adoption of new ways of working.
  • Strong attention to detail, with a pragmatic approach to designing processes that are practical and scalable.
  • Knowledge of continuous improvement methodologies such as Lean or Six Sigma is a strong advantage
The role is located at our office in Stockholm.

Apply by submitting your application and CV in English. Please note that we do not accept applications by e-mail.

Due to the summer holiday period, our response times may be longer than usual.

We look forward to receiving your application!

WHEN YOU JOIN US AT WALLENIUS WILHEMSEN

At Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we’ve got you covered.

ABOUT US

Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.

We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.

OUR COMMITMENT TO EQUAL OPPORTUNITIES

We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.


Related keywords

RoRo ShippingVehicle LogisticsCRMCommercial ExcellenceSales GovernanceProcess ExcellenceB2BRACILeanSix SigmaCustomer SegmentationOperating ModelKPIsBusiness Process MappingCommercial StrategySupply Chain

About ABRIGHT

LinkedInVisit site

Framtiden är ABRIGHT We make business thrive and people empowered

Industry
Business Consulting and Services
Company size
2-10 employees
Founded
2021
Headquarters
Stockholm
LinkedIn followers
683

VI HJÄLPER FÖRETAG OCH LEDARE ATT VÄXA. Vi rekryterar och matchar nyckelpersoner som driver affären framåt och rustar ledare att leda i förändring. Abright är din träffsäkra partner för digitala strategier, ledarskap och kompetens. Vi finns för dig som affärsledare i ett bolag med vision och ambition att skapa tillväxt. Vi är en strategisk partner när du vill växa ledarskap, affär och kompetens, det är det som är vår spets. Alla på Abright har varit i företagsledande roller, drivit affär och genomförande. Därför är vi rätt partner för dig som vill se till att visionen blir verklighet. Vi står för både sparring, strategi och genomförandekraft.

Offices: Stockholm, SE

AI-transformationBusiness transformationRekryteringInterima ledareTech konsultTalareand Föreläsare
View all jobs at ABRIGHT

About ABRIGHT

LinkedInVisit site

Framtiden är ABRIGHT We make business thrive and people empowered

Industry
Business Consulting and Services
Company size
2-10 employees
Founded
2021
Headquarters
Stockholm
LinkedIn followers
683

VI HJÄLPER FÖRETAG OCH LEDARE ATT VÄXA. Vi rekryterar och matchar nyckelpersoner som driver affären framåt och rustar ledare att leda i förändring. Abright är din träffsäkra partner för digitala strategier, ledarskap och kompetens. Vi finns för dig som affärsledare i ett bolag med vision och ambition att skapa tillväxt. Vi är en strategisk partner när du vill växa ledarskap, affär och kompetens, det är det som är vår spets. Alla på Abright har varit i företagsledande roller, drivit affär och genomförande. Därför är vi rätt partner för dig som vill se till att visionen blir verklighet. Vi står för både sparring, strategi och genomförandekraft.

Offices: Stockholm, SE

AI-transformationBusiness transformationRekryteringInterima ledareTech konsultTalareand Föreläsare
View all jobs at ABRIGHT

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