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Jobs at Arab-American Family Support Center (Now Hiring) — 6 open

Arab-American Family Support Center logoArab-American Family Support Center

Resource & Operations Coordinator (Queens Location)

New York, New York, United States · On-site

$55k–$60k/yr

Mid level

JOB TITLE: Resource & Operations Coordinator EMPLOYMENT TYPE: Full-Time REPORTS TO: Director of Operations LOCATION: Queens, NY SCHEDULE: Monday-Friday onsite, 8:45am-5pm SALARY: $55,000-$60,000/annually ABOUT AAFSC: For…

Skills: Resource Navigation, Office Administration, Customer Service, Case Management, Public Benefits Assistance

Arab-American Family Support Center logoArab-American Family Support Center

Resource & Operations Coordinator

New York, New York, United States · On-site

$55k–$60k/yr

Mid level

JOB TITLE: Resource & Operations Coordinator EMPLOYMENT TYPE: Full-Time REPORTS TO: Director of Operations LOCATION: Queens, NY SCHEDULE: Monday-Friday onsite, 8:45am-5pm SALARY: $55,000-$60,000/annually ABOUT AAFSC: For…

Skills: Customer Service, Office Administration, Resource Navigation, Case Management, Multitasking

Arab-American Family Support Center logoArab-American Family Support Center

Youth Program Director

New York, New York, United States · On-site

$80k–$85k/yr

Senior

JOB TITLE: Youth Program Director EMPLOYMENT TYPE: Full-Time REPORTS TO: Senior Director of Strategy LOCATION: Downtown Brooklyn & Long Island City, Queens SALARY: $80,000 – $85,000 ABOUT AAFSC: For over 30 years, the Ar…

Skills: Youth Development, Program Management, Strategic Leadership, Staff Supervision, Grant Management

Arab-American Family Support Center logoArab-American Family Support Center

Youth Program Coordinator

New York, New York, United States · Hybrid

Mid level

JOB TITLE: Youth Program Coordinator EMPLOYMENT TYPE: Part-Time REPORTS TO: Young Adult Youth Program (YAYP) Manager LOCATION: Downtown Brooklyn SCHEDULE: 15 hours/week | 3 days/week between Monday–Friday SALARY: $28.27/…

Skills: Program Planning, Group Facilitation, Youth Mentoring, Case Management, Leadership Development

Arab-American Family Support Center logoArab-American Family Support Center

Solution-Based Casework (SBC) Case Planner (Queens Location)

New York, New York, United States · Hybrid

Entry level

JOB TITLE: Solution-Based Casework (SBC) Case Planner EMPLOYMENT TYPE: Full-Time LOCATION: Hybrid – 2-3 days in office (Queens Location) REPORTS TO: Solution-Based Casework Supervisor SALARY: $62,166.99 Annually ABOUT AA…

Skills: Case Management, Case Planning, Solution-Based Casework, Advocacy, Bilingual Fluency

Arab-American Family Support Center logoArab-American Family Support Center

Solution-Based Casework (SBC) Case Planner (Brooklyn Location)

New York, New York, United States · Hybrid

Entry level

JOB TITLE: Solution-Based Casework (SBC) Case Planner EMPLOYMENT TYPE: Full-Time LOCATION: Hybrid – 2-3 days in office (Brooklyn Location) REPORTS TO: Solution-Based Casework Supervisor SALARY: $62,166.99 Annually ABOUT …

Skills: Case Management, Case Planning, Solution-Based Casework, Crisis Intervention, Advocacy

Arab-American Family Support Center logo

Resource & Operations Coordinator (Queens Location)

Arab-American Family Support Center

New York, New York, United States • On-site

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Mid level

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  • $55k–$60k/yr
  • Full-time
  • high school, associate degree, bachelor degree
  • Posted 4d ago
  • Apply by Oct 21
  • ~40 hrs/week

Responsibilities

The role manages office operations, security protocols, and administrative functions to ensure organizational efficiency. Additionally, it provides direct resource navigation and assistance to community members accessing public benefits and social services.

Requirements

Requires a high school diploma with a preference for a degree in Human Services or Social Work and proficiency in MS Office. Strong communication skills in English are required, and fluency in Urdu, Arabic, or Spanish is strongly preferred.

Full job description

JOB TITLE: Resource & Operations Coordinator
EMPLOYMENT TYPE: Full-Time 
REPORTS TO: Director of Operations 
LOCATION: Queens, NY
SCHEDULE: Monday-Friday onsite, 8:45am-5pm 
SALARY: $55,000-$60,000/annually

ABOUT AAFSC: 
For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities.

JOB SUMMARY: 
The Resource & Operations Coordinator supports the administrative, operational, and resource navigation functions of the assigned AAFSC office(s). This position requires someone who can provide excellent customer service, as they will often serve as the first point of contact for visitors, program participants, community members, and partners. This is a dynamic role that requires a highly organized, reliable, and adaptable professional who can effectively balance operational responsibilities with direct community support.

The Resource & Operations Coordinator is responsible for coordinating office administration and procedures to ensure organizational effectiveness, efficiency, safety, and security. The position supports intra-office communication protocols, streamlines administrative procedures, manages inventory and operational needs, and assists with facility-related functions.

In addition, the Resource & Operations Coordinator serves as a key point of contact for community members seeking information, referrals, and assistance accessing public benefits and community resources throughout New York City. The position provides resource navigation support, assists clients in accessing benefits and services, and helps connect individuals and families to programs that meet their needs.

The ideal candidate is an energetic professional who can work independently, demonstrate strong organizational and problem-solving skills, and thrive in a fast-paced, diverse workplace. A commitment to serving immigrant, refugee, and low-income communities is essential for success in this role.

DUTIES AND RESPONSIBILITIES: 
Operations & Administrative Support
  • Greet program participants and screen visitors to our office(s). Ensure access and security protocols are maintained. Contribute to maintaining a safe and secure working environment for our staff and program participants.
  • Serve as on-site point person for any maintenance and supply requests; work with the Director of Operations to fulfill them. 
  • Assist other program staff with setup and breakdown/cleanup after classes and events. 
  • Coordinate scheduling of conference and activity rooms.  
  • Support Operations Department functions, including building safety planning, ID cards, IT setup and distribution, recordkeeping, posting of required notices, obtaining permits for community events. 
  • Suggest updates or refinements to current operational procedures based on experience and observations in the role.
  • Participate in AAFSC meetings and trainings, as required, some of which may be off-site. 
  • Be able to work occasional evenings and weekends to support AAFSC programming and events. 
Resource Navigation & Community Support
  • Conduct screenings and assessments to identify client needs and available resources.
  • Provide information and referrals to AAFSC programs and external community resources, including public benefits, healthcare, housing, food assistance, legal services, workforce development, and other support services.
  • Guide clients in navigating systems such as Access HRA, SNAP, Medicaid, Cash Assistance, Fair Fares, HEAP, IDNYC, NYC Care, and other city and state programs.
  • Assist clients with benefit applications, renewals, and documentation requirements, as needed.
  • Provide interpretation and translation support for community members with limited English proficiency.
  • Advocate for clients and help resolve barriers to accessing services and benefits.
  • Maintain accurate records of client interactions, referrals, and services provided.
  • Participate in community outreach activities, workshops, and resource fairs.
Other Duties and Responsibilities
  • Participate in AAFSC meetings and internal and external trainings. 
  • Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals, and reviewing of industry publications. 
  • Perform other duties assigned by Leadership. 
BACKGROUND AND POSITION REQUIREMENTS 
  • Urdu, Arabic or Spanish language skills strongly preferred.
  • High school diploma or equivalent required; Associate's or Bachelor's degree in Human Services, Social Work, Public Administration, or a related field preferred.
  • Strong verbal and written communication skills in English. 
  • Able to travel between AAFSC locations across New York City, as needed. 
  • Knowledge of New York City public benefits, community resources, and government service systems preferred.
  • Experience providing resource navigation, referrals, benefits assistance, customer service, or community-based services preferred.
  • Excellent organizational, time-management, follow-up, and administrative skills with attention to detail. Comfort with effectively multi-tasking in a quick-paced environment. 
  • Previous office management, administrative, customer service, or related experience preferred.
  • Knowledge of and experience with office management responsibilities, systems and procedures. 
  • Proficient in the suite of MS Office software products, especially Word, Excel and Outlook. 
  • Must be able to lift or carry items weighing on average 35 pounds on a regular basis. 
  • Self-starter with the ability to work independently, and as a part of a team, in a fast-paced deadline-driven environment. 
  • Employment is contingent upon successful completion of a pre-employment background check.
  • U.S. Work Authorization required.
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. 

Related keywords

Access HRASNAPMedicaidCash AssistanceFair FaresHEAPIDNYCNYC CareHuman ServicesSocial WorkPublic AdministrationImmigrant ServicesRefugee SupportMicrosoft WordMicrosoft ExcelMicrosoft Outlook

About Arab-American Family Support Center

LinkedInVisit site

A non-sectarian organization providing culturally & linguistically sensitive services to immigrant & refugee families.

Industry
Non-profit Organizations
Company size
51-200 employees
Founded
1994
Headquarters
Brooklyn, New York
LinkedIn followers
2,342

The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed, multigenerational social services to immigrants and refugees. We strengthen families through 4 key priority areas - Prevent Harm, Promote Well-Being, Prepare to Learn, and Pursue Solutions - and our work extends to communities globally. While we support anyone who walks through our doors, over our 27 years of experience, we have developed expertise serving the Arab, Middle Eastern, North African, Muslim, and South Asian (AMENAMSA) immigrant and refugee communities. Our staff speak 36 languages, including Arabic, Bengali, Farsi, Hindi, Nepali, Pashto, Punjabi, Urdu, and Wakhi. Our mission is to champion underserved individuals, including immigrants, by delivering culturally responsive services and uplifting community voices.

Offices: 150 Court Street, Brooklyn, New York 11201, US · 37-10 30th Street, 2nd Floor, Long Island City, NY 11101, US · 350 Jay St, Brooklyn, New York 11201, US · 126-02 82nd Avenue, Queens, NY 11415, US · 384-386 Atlantic Ave, Brooklyn, New York 11217, US

Social ServicesYouth EducationAdult EducationLegal AidHealthAnti-Violenceand Preventive ServicesSocialNon ProfitSocial Impact
View all jobs at Arab-American Family Support Center

About Arab-American Family Support Center

LinkedInVisit site

A non-sectarian organization providing culturally & linguistically sensitive services to immigrant & refugee families.

Industry
Non-profit Organizations
Company size
51-200 employees
Founded
1994
Headquarters
Brooklyn, New York
LinkedIn followers
2,342

The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed, multigenerational social services to immigrants and refugees. We strengthen families through 4 key priority areas - Prevent Harm, Promote Well-Being, Prepare to Learn, and Pursue Solutions - and our work extends to communities globally. While we support anyone who walks through our doors, over our 27 years of experience, we have developed expertise serving the Arab, Middle Eastern, North African, Muslim, and South Asian (AMENAMSA) immigrant and refugee communities. Our staff speak 36 languages, including Arabic, Bengali, Farsi, Hindi, Nepali, Pashto, Punjabi, Urdu, and Wakhi. Our mission is to champion underserved individuals, including immigrants, by delivering culturally responsive services and uplifting community voices.

Offices: 150 Court Street, Brooklyn, New York 11201, US · 37-10 30th Street, 2nd Floor, Long Island City, NY 11101, US · 350 Jay St, Brooklyn, New York 11201, US · 126-02 82nd Avenue, Queens, NY 11415, US · 384-386 Atlantic Ave, Brooklyn, New York 11217, US

Social ServicesYouth EducationAdult EducationLegal AidHealthAnti-Violenceand Preventive ServicesSocialNon ProfitSocial Impact
View all jobs at Arab-American Family Support Center

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