Wood River, Illinois, United States · On-site
$20/hr–$23/hr
Job Title: Service Desk Technician Status: Full Time Location: Wood River, IL Salary: $20.67 - $23.00 Benefit Information: https://www.1stmidamerica.org/docs/default-source/pdfs/benefits-summary-at-a-glance-2026.pdf Abou…
Skills: Tier 1 Support, Hardware Troubleshooting, Software Troubleshooting, Microsoft Office Suite, Apple IOS
Wood River, Illinois, United States · On-site
$20/hr–$23/hr
Job Title: Service Desk Technician Status: Full Time Location: Wood River, IL Salary: $20.67 - $23.00 Benefit Information: https://www.1stmidamerica.org/docs/default-source/pdfs/benefits-summary-at-a-glance-2026.pdf Abou…
Skills: Tier 1 Support, Hardware Troubleshooting, Software Troubleshooting, Microsoft Office Suite, Apple IOS
Bethalto, Illinois, United States · On-site
Job Title: Member Service Advisor I Status: Full Time Location: Bethalto, IL Salary: $18.60 Benefit Information: https://www.1stmidamerica.org/docs/default-source/pdfs/benefits-summary-at-a-glance-2026.pdf About Us: 1st …
Skills: Customer Service, Communication Skills, Attention To Detail, Account Maintenance, Teller Transactions
Bethalto, Illinois, United States · On-site
Job Title: Member Service Advisor I Status: Full Time Location: Bethalto, IL Salary: $18.60 Benefit Information: https://www.1stmidamerica.org/docs/default-source/pdfs/benefits-summary-at-a-glance-2026.pdf About Us: 1st …
Skills: Teller Transactions, Account Maintenance, Customer Service, Communication Skills, Attention To Detail
Decatur, Illinois, United States · On-site
Job Title: Member Service Advisor II Status: Full Time Location: Decatur, IL Salary: $20.80 Benefit Information: https://www.1stmidamerica.org/docs/default-source/pdfs/benefits-summary-at-a-glance-2026.pdf About Us: 1st …
Skills: Financial Transactions, Account Maintenance, Lending, Customer Service, Communication Skills
Decatur, Illinois, United States · On-site
Job Title: Member Service Advisor II Status: Full Time Location: Decatur, IL Salary: $20.80 Benefit Information: https://www.1stmidamerica.org/docs/default-source/pdfs/benefits-summary-at-a-glance-2026.pdf About Us: 1st …
Skills: Financial Transactions, Account Maintenance, Lending, Customer Service, Communication Skills
Wood River, Illinois, United States • On-site
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Provide first-line technical support for hardware, software, and communication issues for internal customers. Maintain detailed incident tracking and documentation while resolving tickets in a timely manner.
Requires a high school diploma and proficiency with desktop, laptop, and mobile technologies. Experience with Active Directory, networking, and ticketing systems is preferred.
Job Title: Service Desk Technician
Status: Full Time
Location: Wood River, IL
Salary: $20.67 - $23.00
Benefit Information: https://www.1stmidamerica.org/docs/default-source/pdfs/benefits-summary-at-a-glance-2026.pdf
About Us:
1st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Service Desk Technician.
Job Summary:
We are seeking a Service Desk Technician to provide the first line of support to end users on a variety of technical issues.
Key Responsibilities:
- Provide Tier 1 contact and incident resolution to internal customers with hardware, software, voice/data communication issues and application problems.
- Provide technical assistant to company desktops, laptops, printers, and other miscellaneous peripheral devices.
- Maintain company documentation standards for proper issue tracking and customer support.
- Write concise informative tickets, follow up on all tickets in a timely manner and follow through to resolution.
- Proactively recognize issues and plan accordingly.
- Provide onsite or remote support when necessary.
Qualifications:
- High school diploma or equivalent.
- One year of similar or related experience preferred.
- Two-year college degree or completion of a specialized certification preferred; Training or transferable skills will also be considered.
- IT experience with desktops, laptops, tablets and printers; including Microsoft Office Suite and Apple IOS.
- Experience with Microsoft Active Directory, basic networking, and troubleshooting.
- Experience using ticketing systems and writing technical support documentation.
- Computer proficiency with hardware and software technologies required.
What We Offer:
- Competitive salary and benefits.
- Opportunities for career growth.
- Supportive team environment.
Schedule:
- Monday – Friday 8:00 AM – 5:00 PM
Disclaimer: Must be able to work and travel to different credit union locations as determined by management.
1st MidAmerica is an Equal Opportunity Employer.
Since 1934, 1st MidAmerica Credit Union has been helping families achieve their financial goals. 1st MidAmerica is a not-for-profit financial cooperative dedicated to the financial success of its members. 1st MidAmerica is a full service financial institution offering mortgages, auto loans, checking accounts, money markets, certificates, kids club programs, commercial services, investment options, and mobile banking. With a mission of exceeding member expectations, 1st MidAmerica focuses on building relationships with members on a foundation of trust and outstanding service.
Offices: 731 E BETHALTO DR, Bethalto, Illinois 62010, US
Since 1934, 1st MidAmerica Credit Union has been helping families achieve their financial goals. 1st MidAmerica is a not-for-profit financial cooperative dedicated to the financial success of its members. 1st MidAmerica is a full service financial institution offering mortgages, auto loans, checking accounts, money markets, certificates, kids club programs, commercial services, investment options, and mobile banking. With a mission of exceeding member expectations, 1st MidAmerica focuses on building relationships with members on a foundation of trust and outstanding service.
Offices: 731 E BETHALTO DR, Bethalto, Illinois 62010, US
