Jobs at Thirteenth Floor Entertainment Group (Now Hiring) — 50 open — Page 3

Job DetailsJob Location: Los Angeles, CA 90027Position Type: SeasonalSalary Range: $20.00 - $20.00 Hourly

Cahsier – Seasonal

📍 Los Angeles CA | Seasonal | Sept - Nov | Training in August

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

What You'll Do

As a Seasonal Cashier, you're the first face our guests see—and the energy you bring sets the tone for their entire night. You'll process transactions accurately, keep lines moving, and use every guest interaction as an opportunity to enhance their experience and drive revenue for the attraction.

Transaction Processing

Operate the Square POS system to process cash, credit, and debit transactions accurately and efficiently

Issue receipts and handle refunds or exchanges promptly and in accordance with company policy

Balance the cash register and generate end-of-day financial reports to ensure full accountability

Guest Experience & Customer Service

Welcome every guest with energy and enthusiasm, delivering friendly, immersive assistance from the moment they approach your station

Provide clear, confident information about the attraction, pricing, packages, and special offers

Address guest concerns and complaints professionally and promptly, turning challenges into positive moments

Upselling & Revenue Support

Actively promote merchandise, upgrades, add-ons, and bundle deals to maximize each guest's experience and support nightly revenue goals

Stay informed on current promotions and confidently communicate them to every guest interaction

Inventory & Station Management

Monitor merchandise stock levels and proactively report low inventory to management before it impacts sales

Assist with restocking shelves and maintaining a clean, organized, and visually appealing sales area

Participate in regular inventory counts to ensure accurate tracking of all items

Queue & Flow Support

Support efficient guest flow by assisting with queue line management and maintaining a positive, high-energy atmosphere throughout your shift

QualificationsWhat You Bring

Experience operating Square or a similar POS system—or a demonstrated ability to learn new point-of-sale technology quickly

Strong communication and interpersonal skills with the ability to stay professional and poised in high-volume situations

Natural ability to engage guests warmly and confidently promote products and upgrades

Organized, detail-oriented, and accountable when it comes to cash handling and end-of-day reporting

Ability to stand and move throughout the event area for extended periods and lift up to 25 lbs for restocking tasks

Reliable and consistent attendance throughout the full season—evenings and weekends required

Must be 18 years of age or older

Compensation & Employment Details

Hourly Rate: $20.00 hr

Employment Type: Seasonal/Temporary

Expected Season Duration: Late September – Early November 2026
Work Schedule: Evenings, weekends, and holidays required during operational season

This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.

Pursuant to California SB 1162, the hourly pay rate for this position is listed above. Thirteenth Floor Entertainment Group will not request or consider salary history in making compensation decisions.

Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.

Equal Opportunity Employer

Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws, including the California Fair Employment and Housing Act (FEHA). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, age, or any other characteristic protected by law.

Thirteenth Floor Entertainment Group will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act (AB 1008). You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made.

Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting [email protected]

Pursuant to the California Consumer Privacy Act (CCPA), applicants are entitled to know what personal information is collected during the hiring process and how it is used. To review our Applicant Privacy Notice, visit [link] or contact HR at the email above.

Applicant Privacy Notice – California Residents

In connection with your application for employment, Thirteenth Floor Entertainment Group ("TFEG") collects personal information about applicants as permitted and required by law. The categories of personal information we may collect include: identifiers (such as name, address, email, and phone number); professional and employment-related information (such as work history, references, and qualifications); education information; and background check information where applicable and permitted. This information is collected for the purpose of evaluating your candidacy, processing your application, and fulfilling our legal obligations as an employer. We do not sell applicants' personal information. Personal information collected during the hiring process is retained in accordance with applicable law and our internal data retention policies. If you have questions about how your personal information is collected or used, please contact Human Resources at [email protected].