Aaron Smith

United States

500+ connections

Updated 7 months ago

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19+

Years Experience

Roles

Skills

Education

About

Customer Success Manager with 8 years of experience in B2B SaaS at data, IT automation, and advertising copmanies. I help businesses navigate transformation, align their goals with relevant solutions, and achieve the outcomes that matter to them. I have a passion for customer success and a proven track record of building strategic business partnerships, serving as a trusted advisor, and delivering value to global Fortune 100-500 brands. I use my business acumen, data-driven insights, and cross-functional collaboration skills to maximize ARR and contract renewals, grow NRR, exceed adoption targets, and guide high-stakes decision-making for my customers. My mission is to enable my customers to transform their businesses and achieve their goals with the power of cloud solutions.

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What does a Marketing and Business Consult earn?

Experience (21 roles)

Marketing and Business Consultant

Current

The Olive Street Agency · Contract

Apr 2025 - Present · 4 mos·San Francisco Bay Area · On-site

• Optimizing inbound lead generation process for a $4MM business through strategic customer communications, data insights, content marketing, and digital asset production. • Spearheading process improvements to drive and expand revenue by moving to a contract-based business model vs engagement-bas...

Advisory Board Member (Volunteer)

Current

University of San Francisco School of Management

Mar 2025 - Present · 5 mos

Advisory board member for the Digital Marketing Program at the University of San Francisco School of Management Skills: Digital Strategy

Member (Volunteer)

Current

Customer Success Collective

Oct 2023 - Present · 1 yr 10 mos

Skills: Software as a Service (SaaS) · Customer Success

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Education (1)

Reed College

2009 - 2013

Activities and societies: Reed College Quest, Reedies for Sexual Health Awareness, SEEDS, Reed Orchestra

Skills (29)

Voice of the CustomerAdobe InDesignAnalytical SkillsOnboardingBusiness AnalyticsBusiness-to-Business (B2B)Customer Relationship Management (CRM)Executive-level CommunicationCustomer JourneysSplunkTableauSwiftSlackZendeskLinkedInAdobe PhotoshopWordPressCloudLean Six SigmaSearch Engine Marketing (SEM)Data AnalysisCustomer SuccessPlaybookDigital StrategyCustomer Product TrainingCross-functional CoordinationBusiness Process ImprovementCustomer InsightAdobe Photoshop

Certifications (17)▼

Salesforce Certified Sales Cloud Consultant

Salesforce

Kenshoo E-commerce Certification

Skai

LinkedIn Marketing Solutions Fundamentals

Salesforce Certified Service Cloud Consultant

Salesforce

Scrum: The Basics

API Basics

Trailhead by Salesforce

Amazon Sponsored Ads Foundations

Amazon

Lean Six Sigma White Belt

International Accreditors for Continuing Education & Training (IACET)

Marketing Cloud Basics

Trailhead by Salesforce

Salesforce Certified Administrator (SCA)

Salesforce

Okta Certified Administrator

Okta

Adaptability & Resilience

McKinsey & Company

Kenshoo Search Certification

Skai

Marketing Cloud Products

Trailhead by Salesforce

Marketing on LinkedIn: The Sophisticated Marketer's Guide

Google AdWords Certification

Google

Okta Certified Professional

Okta

Publications (1)▼

Homer's Barbarians: The Invention of Foreignness in the Iliad

Languages (5)▼

German(Elementary proficiency)Greek, Ancient (to 1453)(Professional working proficiency)Latin(Professional working proficiency)Spanish(Elementary proficiency)French(Limited working proficiency)

Volunteer Experience (2)▼

Event Planner & Social Media Manager

Current

Black United Fund Of Oregon

Apr 2015 - Present · 10 yrs 4 mos

Activist

Current

Center for Intercultural Organizing

Mar 2014 - Present · 11 yrs 5 mos

Frequently Asked Questions

What is Aaron Smith's current role?▼

Aaron Smith is currently working as Marketing and Business Consultant at The Olive Street Agency · Contract.

Where did Aaron Smith study?▼

Aaron Smith studied Bachelor of Arts and Sciences, Classics at Reed College.

What skills does Aaron Smith have?▼

Aaron Smith's top skills include Voice of the Customer, Adobe InDesign, Analytical Skills, Onboarding, Business Analytics. They have 29 skills listed on their profile.

Where is Aaron Smith based?▼

Aaron Smith is based in United States.