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Surprise, Arizona, United States · On-site
$27/hr–$32/hr
Mid level$9.9B raised
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Full-time
high school
Health Insurance, Life Insurance, Disability Insurance, Paid Time Off, 401k Program, Vision Insurance
Posted 28d ago
~40 hrs/week
Responsibilities
The Client Service Specialist acts as the primary point of contact for clients, managing check-ins and scheduling for various clinic services. They are responsible for ensuring a positive client experience and maintaining an efficient daily workflow in the lobby.
Requirements
Candidates must be at least 18 years old and possess a high school diploma or GED. Proficiency with computers is required to manage clinic operations.
Full job description
Happy people. Healthy pets.
At CityVet, we believe healthy pets start with happy people. It is important that our vet-led clinics are filled with smiling faces and compassionate pet people, and each of our employees play a vital role in creating the positive vibe felt at our offices. Starting a career at CityVet means growing in a fun, people-first environment where the future of our employees is just as important as the future of our business.
All pet lovers welcome
CityVet is looking for Client Service Specialists to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.
Make pet care your purpose
The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.
Essential qualifications:
Computer proficiency
High school diploma or GED
At least 18 years of age at the time of hire
A day in the life:
Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.
Purr-worthy people care
At CityVet, we put an added focus on the well-being of our staff members because caring for people and their pets is no easy task. CityVet prioritizes meeting the full range of physical and mental well-being needs of our people.
In addition to health insurance, life insurance, disability insurance, paid time off, a competitive 401k program, vision and dental insurance and HSA options, our full-time employees receive:
CityVet empowers their veterinarians to provide their kind of care that follows their heart and honors their oath.
CityVet has been vet founded, led, and owned for over 25 years. We offer veterinarians the opportunity to own their own practice, while being surrounded by kindness, support, and having full autonomy to practice the best medicine for each individual patient. Delivering the right kind of care to both clients and team members is the reason we were voted #11 on Glassdoor's Best Small/Medium Companies to Work For in 2025.
Offices: 2727 Oak Lawn Ave, Dallas, Texas 75219, US · 3101 McKinney Ave, Dallas, Texas 75204, US · 6025 Royal Lane, Suite 111, Dallas, TX 75230, US · 1221 Flower Mound Rd, Flower Mound, Texas 75028, US · 7324 Gaston Ave, Dallas, Texas 75214, US
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