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Michaels Stores
Seasonal Service Team Member
Mesa, Arizona, United States · On-site
Entry level
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$65k–$75k/yr
Full-time
bachelor degree
Posted 13d ago
~40 hrs/week
Responsibilities
The Concierge Specialist is responsible for contacting prospective clients to present firm offerings and gathering preliminary data to build baseline financial plans. They also facilitate the onboarding process by coordinating meetings and providing ongoing support to the advisory team.
Requirements
Candidates must hold a bachelor's degree in business, finance, marketing, or a related field. Additionally, at least 2 years of experience in client services, sales, or customer-facing roles within the financial services industry is required.
Full job description
Concierge Specialist
Team: Growth
The Concierge Specialist is responsible for contacting prospective clients, presenting the firm philosophy and product offerings, and setting the advisory team up for success. The Concierge Specialist gathers preliminary client data to build a baseline financial plan and introduces the prospect to their advisory team.
KPIs:
125 Calls per day
5 Meetings Set Per CA Weekly
80% Held Meeting Rate
Primary Duties:
Contact prospective clients via phone, email, or other communication channels to initiate conversations and establish rapport.
Present the firm's philosophy, investment approach, and product offerings to prospective clients, highlighting the value proposition and benefits of working with our advisory team.
Gather preliminary client data and information to build a baseline financial plan, including key financial goals, objectives, and risk tolerance.
Introduce prospective clients to their assigned advisory team, facilitating seamless communication and collaboration throughout the onboarding process.
Coordinate client meetings and appointments with the advisory team, ensuring timely follow-up and communication to address client needs and inquiries.
Provide ongoing support and assistance to the advisory team, including preparing client materials, conducting research, and coordinating client communications as needed.
Maintain accurate records and documentation of client interactions, inquiries, and preferences in CRM systems (e.g., Salesforce) to support client relationship management efforts.
Requirements:
Bachelor's degree in business administration, finance, marketing, or a related field.
2+ years of experience in client services, sales, or customer-facing roles within the financial services industry.
We’re here to help you enjoy today, prepare for tomorrow, and connect with the people and the causes you care about most.
Helping you live the life you envision by delivering a financial plan coordinated by your advisor, supported by investment, tax, insurance, and estate specialists.
Our goal is to help relieve financial stress and the mental burden of managing complex financial decisions alone, or with a disconnected team.
We connect planning services and specialists to help you enjoy today’s success, prepare for your long-term goals, and connect with your purpose.
Investment advisory services offered through Modern Wealth Management, LLC, a registered investment advisor.
Offices: 13550 W 95th St, Lenexa, KS 66215, US · 1997 Annapolis Exchange Pkwy, Suite 300, Parole, Maryland 21401, US · 30200 Telegraph Rd, Suite 210, Bingham Farms, Michigan 48025, US · 1405 W Main St, Boise, Idaho 83702, US · 27001 Agoura Rd, Suite 150, Calabasas, California 91302, US