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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Act as the primary point of contact for high-value customers to ensure premium service delivery and effective issue resolution. Collaborate with cross-functional teams to optimize the cost to serve and champion the voice of the customer internally.
Requires a Bachelor's or Master's degree in Engineering, Business, or Supply Chain Management with a strong customer-centric mindset. Proficiency in both German and English and experience with SAP order-to-cash processes are highly valued.
WITH OUR CONSUMER AT THE HEART, YOUR KEY RESPONSIBILITIES WILL BE TO:
- Act as the primary point of contact for Gold and Silver customers and local commercial teams, ensuring
proactive and effective communication.
and alignment on customer priorities.
decisions.
- Support Voice of Customer (VoC), Customer Satisfaction (CSAT), and Customer Effort Score (CES)
programs to enhance the customer experience and drive continuous improvement.
· Bachelor’s or Master’s degree in Engineering, Business Administration, Supply Chain Management, or a related field.
· Strong customer-centric mindset with proven ability to build and manage lasting relationships.
· Excellent communication skills (oral and written) in German and English to engage diverse stakeholders.
· Skilled in stakeholder collaboration across functions and markets to drive customer experience improvements.
· Analytical problem-solver with expertise in root cause analysis and resolving complex issues.
· Solid knowledge of order-to-cash processes (SAP) supporting customer operations as a plus.
· Demonstrates leadership agility to adapt and influence in a dynamic, fast-changing environment.
· Ability to navigate complexity and align cross-functional teams around shared customer goals.
· LEADERSHIP AND LEARNING AGILITY
Demonstrating our Values and showing strong Learning Agility are key to thriving in this role — and to growing into future
opportunities within Bacardi.
WHAT DOES A CUSTOMER EXPERIENCE PARTNER DO?
The CX Partner is a customer-facing role responsible for managing high-value relationships with Gold and Silver customers.
This role ensures premium service delivery, cost to serve optimization, escalates issues, and champions the voice of the customer internally.
It combines strategic account support with hands-on order-to-cash oversight.
ARE YOU READY TO EMBARK ON YOUR NEXT MOVE?
· Do you dare to be different?
· Are you willing to question, challenge and innovate in pursuit of excellence?
· Can you work collaboratively and inspire others?
· Are you ready to make your mark?
Don Facundo Bacardí revolutionized the world of rums. As the cocktail industry continues to flourish every day, we strive to follow his legacy and delight the most demanding in the industry - our consumers! That’s where you come In!
At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience
Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.
U.S. applicants have rights under Federal Employment Laws.
At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.
Competitive Pay Package
Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
Retirement/Pension Plan
Medical, Critical Illness, and Life Insurance
Employee Assistance Programs
Best-in-class, family-friendly, and inclusive leave policies
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.
Some benefits may be subject to an employee contribution.
Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.
We Make Moments Matter.
Bacardi Limited, the world’s largest privately held international spirits company, produces, markets, and distributes spirits and wines. The Bacardi Limited portfolio comprises more than 200 brands and labels, including BACARDÍ® rum, PATRÓN® tequila, GREY GOOSE® vodka, DEWAR’S® Blended Scotch whisky, BOMBAY SAPPHIRE® gin, MARTINI® vermouth and sparkling wines, CAZADORES® 100% blue agave tequila, and other leading and emerging brands including WILLIAM LAWSON’S® Scotch whisky, D’USSÉ® Cognac, ANGEL’S ENVY® American straight whiskey, and ST-GERMAIN® elderflower liqueur. Founded more than 162 years ago in Santiago de Cuba, family-owned Bacardi Limited currently employs more than 8,000, operates production facilities in 10 countries and territories, and sells its brands in more than 160 markets. Bacardi Limited refers to the Bacardi group of companies, including Bacardi International Limited. Visit http://www.bacardilimited.com or follow us on LinkedIn, Instagram, and Twitter.
Offices: 65 Pitts Bay Road, Pembroke, HM 08, BM
