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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$14/hr–$16/hr
Part-time
high school
Aca Benefits
Posted 13d ago
~40 hrs/week
Responsibilities
Provide direct customer service to guests, including ticket scanning, seating, and directing visitors to venue facilities. Ensure a safe environment by monitoring guest conduct, enforcing venue policies, and assisting with emergency evacuations.
Requirements
Requires a high school diploma or equivalent and the ability to lift 50 lbs and stand for long periods. Candidates should have a positive attitude and availability to work nights, weekends, and holidays.
Full job description
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Position Summary:
Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.
What you will do:
Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
Operate the various coat check rooms within established guidelines and procedures at the venue.
Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access)
Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
Seat guests and assist ADA patrons.
Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
Monitor venue during guest arrival and exit to comply with fire department safety regulations.
Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.
Qualifications:
High School Diploma or its equivalency
0-2 years Of related work experience
Previous experience working in events and knowledge of the music industry preferred
Ability to work in varying conditions
Ability to lift 50 lbs. without assistance
Positive attitude with superior customer service skills
Availability to work nights, weekends, and holidays as needed according to venue schedule.
Ability to stand, walk, and climb stairs for long periods of time.
PayScale: $14 - $16
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: Part-time: This position may be eligible for ACA benefits (ACA qualification).
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
Related keywords
Guest ServicesLive EntertainmentMusic IndustryEvent ManagementVenue OperationsSafety RegulationsCustomer ExperienceADA ComplianceCrowd Control
World’s leading sports and entertainment company – Delivering experiences that inspire athletes, teams, artists and fans
Industry
Entertainment Providers
Company size
10,001+ employees
Founded
1994
Headquarters
Los Angeles, CA
LinkedIn followers
229,966
AEG (Anschutz Entertainment Group), also known as AEG Worldwide (AEGWW), is a global leader in live sports and entertainment. We bring music, sports, and culture together through world‑class venues, events, festivals, teams, and entertainment districts around the globe. Each year, more than 100 million fans experience over 13,000 live events across five continents—from concerts, tours, and festivals to professional sports and immersive destination districts. Our portfolio includes iconic venues and brands across live music, sports, and entertainment, all designed to create shared moments that are meant to be felt live. Headquartered in Los Angeles, AEG operates at global scale while remaining deeply connected to the cities and communities where we work. We believe that scale comes with responsibility, guiding how we run our business, support our people, and show up for fans and partners. AEG is powered by people—dreamers, builders, and problem‑solvers—who want their work to show up in the real world. Together, we’re focused on creating unforgettable experiences and giving the world reason to cheer. 🔗 Learn more: https://www.aegworldwide.com and follow us on X, Facebook, Instagram and TikTok at @aegworldwide to see the exciting experiences that you could be a part of.
Offices: 800 W. Olympic Boulevard, Suite 305, Los Angeles, CA 90015, US
Live EntertainmentConcert PromotionFestival ProductionSportsVenues and Entertainment District Development and OperationsCorporate Sponsorshipsand ConsultingHome AppliancesElectronicsLeisure