Mascot, New South Wales, Australia · Hybrid
You’re agile, keen and open to meaningful work and opportunities that come your way. You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our sta…
Skills: Data Analysis, Customer Insights, Qualitative Research, Quantitative Research, Reporting
Mascot, New South Wales, Australia · Hybrid
You’re agile, keen and open to meaningful work and opportunities that come your way. You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing si…
Skills: Fleet Management, Technical Leadership, Continuous Improvement, Benchmarking, Procurement Advice
Mascot, New South Wales, Australia · Hybrid
You’re open to a change of direction and a new challenge. You have the opportunity to gain a wealth of expertise and a diverse range of skills, providing insight and knowledge without losing sight of your work-life balan…
Skills: Asset Management Planning, Asset Lifecycle Planning, Risk-Based Prioritisation, Stakeholder Engagement, ISO 55000
Mascot, New South Wales, Australia · Hybrid
You want to play a part in making NSW a better place to work, live and travel. You know that to make a meaningful contribution there needs to be connection and collaboration across the teams. Here’s your opportunity to h…
Skills: Workplace Relations Advice, Industrial Relations, Data Analysis, Stakeholder Engagement, Policy Development
Mascot, New South Wales, Australia · Hybrid
You’re keen to shape the places where NSW moves, lives, and connects. This is a rare opportunity to shape the future of NSW by leading urban design within Australia’s most ambitious infrastructure program. Transport for …
Skills: Urban Design, Architecture, Landscape Architecture, Strategic Planning, Stakeholder Management
Mascot, New South Wales, Australia · Hybrid
You crave a career that pushes you, where you can operate at the centre of government, shape strategic outcomes, and influence decisions that impact millions of people across NSW. You’ve been looking for an opportunity t…
Skills: Government Relations, Public Policy, Public Affairs, Stakeholder Engagement, Parliamentary Processes
Mascot, New South Wales, Australia · Hybrid
Lead integrated performance reporting framework for Government Priority Projects – driving evidence-based insights, accountability, and decision-making across Transport's priority portfolio. Drive portfolio accountabilit…
Skills: Portfolio Reporting, Performance Metrics, Data Analysis, Stakeholder Management, Governance Processes
Mascot, New South Wales, Australia · Hybrid
You’re open to a change of direction and a new challenge. Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for mo…
Skills: Wayfinding Design, Project Coordination, Stakeholder Management, Technical Specification Development, Procurement Support
Mascot, New South Wales, Australia · On-site
This is a great opportunity for someone who has worked in a parts department or even better, has already managed one. We need someone who is self-motivated and able to work independently to hero our Parts Department – ma…
Skills: Parts Management, Budget Management, Customer Service, Sales Target Achievement, Supplier Relationship Management
Mascot, New South Wales, Australia · On-site
Responsibilities will include: • Carrying out fit outs as per job order • Planning each job for maximum efficiency • Preparing each vehicle in line with Manufacturer and Dealership requirements • Ordering parts (where ne…
Skills: Vehicle Fit Outs, Job Planning, Parts Ordering, Workmanship, Communication
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Analyze customer feedback, complaints, and operational data to identify systemic issues and inform service improvements for NSW toll roads. Develop data frameworks and executive reports to drive transparency and better customer experience outcomes.
Requires strong analytical capabilities and experience in customer insights or performance reporting within government or regulated sectors. Must be able to communicate complex findings clearly to senior stakeholders to inform decision-making.
You’re agile, keen and open to meaningful work and opportunities that come your way.
You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.
In this role, you'll:
Work as part of a team delivering customer insights capability, analysing data from multiple sources including customer feedback, complaints and operational information to identify systemic issues and inform service and policy improvements across NSW toll roads.
You will establish and analyse qualitative and quantitative data frameworks, develop insights, produce executive‑ready reports and dashboards, and contribute to evidence‑based recommendations that strengthen transparency, support advocacy initiatives and improve customer experience outcomes.
You will translate and share actionable insights to drive fairer, more transparent and responsive customer outcomes in a regulatory sensitive operating environment.
This role offers you exposure to senior stakeholders, complex regulatory environments and opportunities to influence service design and improvement initiatives.
For more information on this position and business unit, view the role description and Customer Insights Analyst information pack.
About you
Your strong analytical capability, attention to data integrity and ability to communicate complex findings clearly, formed across customer insights, performance reporting, data analysis or policy roles within government or regulated sectors, will see you excel at identifying root causes, emerging risks and systemic issues, and delivering insight‑led recommendations that inform decision‑making and service improvements.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM 5th July 2026.
For more information about this role, please contact [email protected].
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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Making NSW a better place to live, work and visit.
We’re an innovative NSW government organisation comprised of a network of agencies and divisions that keep the state moving. Our focus is on delivering safe, reliable and integrated transport networks for everyone. With over 28,000 team members, we’re committed to inclusion, diversity, and opportunities across metro and regional areas. Join us in shaping a transport network that meets the needs of customers now and into the future. Right now, we’re focused on making transport fairer and safer for everyone and delivering a more resilient and reliable network. It is all with the view of continually creating better passenger journeys and safer travel for the people using our networks. This also means meaningful employment opportunities across metropolitan and regional areas, with careers in engineering, technology, safety, design, planning, maintenance and frontline jobs delivering services to our passengers. We’re not just about what we do, but how we do it. Our culture embraces innovation, diversity, and collaboration, ensuring our people thrive while making a lasting impact. The road ahead is full of opportunity - join us in building the future of transport in NSW.
Offices: Multiple locations, Multiple locations, Multiple locations across the state, NSW, AU · 231 Elizabeth St, Sydney, New South Wales 2000, AU · 5/22 Giffnock Ave, Macquarie Park, New South Wales 2113, AU · 16-18 Wentworth St, Parramatta, New South Wales 2150, AU · 20-44 Ennis Rd, Milsons Point, New South Wales 2061, AU
There are currently 30 open transportation positions in Mascot, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Transport for NSW, Eagers Automotive Limited, Sims Metal, among others. Browse the listings above to see every active employer.
Yes — 26 of the 30 open transportation positions offer remote or hybrid work (0 remote, 26 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
