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Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, 401(k), Paid Time Off, Paid Holidays
Posted 2d ago
~40 hrs/week
Responsibilities
The Service Advisor greets customers, documents repair requests, and provides accurate estimates for vehicle maintenance. They coordinate with technicians to ensure efficient repairs and maintain high customer satisfaction scores through proactive communication.
Requirements
Candidates should have previous automotive service advisor experience and a high school diploma or GED. A valid driver's license and a proven track record of maintaining high CSI scores are required.
Full job description
Service Advisor
Join a dealership where exceptional customer service drives everything we do. We're looking for a professional, well-groomed, and customer-focused Service Advisor to join our team. The ideal candidate has a proven track record of delivering an outstanding customer experience, excels at building relationships, and communicates effectively with both customers and technicians. If you're driven by Customer Satisfaction (CSI) and take pride in providing a first-class service experience, we'd love to hear from you.
Experience with Nissan or INFINITI vehicles is a strong advantage, but we're willing to consider talented automotive professionals from other brands who are committed to delivering exceptional service.
Responsibilities
Greet customers promptly and professionally while creating a welcoming service experience.
Listen to customer concerns and accurately document repair requests on repair orders.
Inspect vehicles, review maintenance history, and recommend necessary maintenance and repairs.
Prepare accurate estimates for labor and parts while clearly explaining recommended services.
Obtain customer authorization before additional work is performed.
Monitor repair progress and proactively communicate updates regarding vehicle status, costs, and completion times.
Coordinate with technicians to ensure repairs are completed efficiently and accurately.
Review completed repair orders with customers and explain all completed work and charges.
Schedule service appointments and answer inbound customer inquiries.
Maintain strong Customer Satisfaction (CSI) scores through excellent communication and follow-up.
Build long-term customer relationships that encourage repeat business and referrals.
Requirements
Previous automotive Service Advisor experience preferred.
Experience with Nissan and/or Infiniti vehicles is a plus.
Proven track record of delivering exceptional customer service and maintaining high CSI scores.
Strong sales, communication, and relationship-building skills.
Ability to read and interpret repair orders, vehicle history, and manufacturer service recommendations.
Organized and able to manage multiple open repair orders in a fast-paced environment.
Strong time-management skills.
High school diploma or GED required.
Valid driver's license with an acceptable driving record.
Benefits
Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.
Competitive 401(k): Build your future with our retirement savings plan.
Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.
Paid Maternity & Paternity Leave: Support for new mothers and fathers.
Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).
Employee Discounts: Discounts on vehicle servicing and new car purchases.
Continuous Training & Mentorship: Grow professionally and advance your career within our group.
Employee Tenure & Recognition Program: We celebrate milestones and contributions.
Fun Company Events: Awesome experiences for employees and their families!
About Rohrman Automotive Group
Rohrman Automotive Group is one of the Midwest's most respected dealership groups, with locations across Indiana, Illinois, and Wisconsin representing a wide range of top automotive brands. We are a family-rooted organization built on a culture of accountability, performance, and people.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Related keywords
Automotive ServiceCSINissanInfinitiRepair OrdersVehicle MaintenanceCustomer SatisfactionDealershipService AdvisorAutomotive Industry
The Rohrman Automotive Group, is one of the largest family owned auto groups in the United States. Shortly after Mr. Rohrman finished his term with the U.S. Army's tank division at Fort Lewis in Washington state, he opened a used car lot on the Sagamore Parkway in Lafayette, IN. This was the start of the Bob Rohrman Auto Group that has grown to over 30 franchise new car dealerships in Illinois, Indiana and Wisconsin. How did the Bob Rohrman Auto Group get so big? Two simple things: the best products and the best people. We've built a solid reputation for our ethical business practices and being great members of our community.
The Rohrman Automotive Group has been providing the Midwest with quality new and used vehicles for well over 40 years. In that time we have never rested on our accomplishments or pretended that we already do enough for our customers. We have sought to expand and to bring our products to more and more people by expanding to Indianapolis and Fort Wayne, Indiana, Chicagoland, Illinois, and Kenosha, Wisconsin. We believe that everyone deserves a quality car buying experience, and that everyone deserves to have a great vehicle that they can rely on.
Even though we have expanded in size to compete with some of the biggest dealership groups in America, we still have never forgotten about our customers or where we came from. That is why, along with our superior customer service, we have pushed to offer some of the best car maintenance and repair in the industry, and that goes for all our brands. Speaking of brands, we can pretty much guarantee that we have a brand for every occasion and for every customer. Come down to one of Bob Rohrman Auto Group's dealerships today and find out everything that we have to offer you and just how nice and friendly our staff can be.
Offices: 1510 W Dundee Rd, Arlington Heights, Illinois 60004, US · Lafayette, Indiana 47905, US
How many Trades jobs are open in Kenosha, WI right now?
There are currently 118 open trades positions in Kenosha, WI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Kenosha, WI?
Companies currently hiring include IEA, Ryder System, Inc., ABM Industries, Healthcare Services Group, Inc, JLL, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Kenosha, WI?
Yes — 6 of the 118 open trades positions offer remote or hybrid work (1 remote, 5 hybrid).
How do I apply for Trades jobs in Kenosha, WI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.