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$109k–$118k/yr
Full-time
Medical Insurance, Dental Insurance, Life Insurance, Disability Insurance, Comprehensive Leave Program
Posted 8d ago
~40 hrs/week
Responsibilities
Lead and manage regional cleaning operations across diverse facilities, ensuring high-quality service delivery and alignment with SLAs and KPIs. Partner with clients and internal stakeholders to optimize operational efficiency and maintain world-class facility standards.
Requirements
Requires over 5 years of supervisory experience in commercial janitorial services within a client-facing environment. Candidates must possess strong leadership skills and proficiency in Microsoft Office, with bilingual English/Spanish skills preferred.
Full job description
Cleaning Program Manager
People Make Places. Join ISS and Lead with Excellence.
At ISS, we connect people and places to make the world work better. We are seeking a passionate, customer-focused Cleaning Program Manager who thrives on leading teams, delivering operational excellence, and creating environments where people can perform at their best.
If you're a hands-on leader with a passion for service, team development, and maintaining world-class facility standards, we want to hear from you.
Why ISS?
At ISS, we believe that great workplaces start with great people. As a Cleaning Program Manager, you'll have the opportunity to lead high-performing teams, build strong client relationships, drive innovation, and make a visible impact every day.
What You'll Do
As the Cleaning Program Manager, you will lead and manage regional cleaning operations across a diverse portfolio of facilities—including broadcast studios, Class A office environments, and customer-facing spaces—within a fast-paced operating environment.
You will lead program strategy and execution, maintaining accountability for service quality, financial performance, workforce productivity, and customer satisfaction. This role is responsible for managing budgets, labor utilization, route optimization, staffing models, employee development, and quality assurance programs that consistently deliver best-in-class cleaning outcomes. Partnering with operations and client stakeholders, you will drive operational excellence through effective staffing, budget management, performance oversight, and continuous improvement initiatives that deliver efficient, high-quality results.
Key Responsibilities
✔ Lead regional cleaning operations across multiple facilities, ensuring consistent service delivery, regulatory compliance, and operational excellence.
✔ Oversee quality assurance programs, including inspections, audits, KPI monitoring, customer feedback, corrective action planning, and continuous improvement initiatives.
✔ Ensure achievement of service-level agreements (SLAs), quality standards, and customer satisfaction objectives.
✔ Manage financial performance for assigned accounts, including budgets, labor planning, operating expenses, profitability, and cost-control initiatives.
✔ Analyze operational, labor, and financial metrics to drive productivity improvements, workforce optimization, and operational efficiency.
✔ Develop and implement staffing strategies, workloading plans, route optimization, and service delivery models to maximize performance and resource utilization.
✔ Lead startup activities, operational transitions, and service enhancements for new or evolving client locations.
✔ Recruit, onboard, train, coach, and develop supervisors and frontline employees while fostering a culture of accountability, engagement, safety, and continuous improvement.
✔ Ensure compliance with company policies, training requirements, and applicable regulatory standards.
✔ Serve as the primary operational contact for clients, building strong relationships, presenting performance results, and proactively resolving service concerns.
✔ Collaborate with clients and cross-functional stakeholders to identify opportunities for innovation, process improvement, and enhanced service delivery.
What Success Looks Like
At ISS, successful Cleaning Program Manager:
⭐ Deliver exceptional customer experiences
⭐ Build engaged, high-performing teams
⭐ Drive operational excellence and accountability
⭐ Identify opportunities to improve efficiency and service quality
⭐ Foster a culture of safety, inclusion, and continuous improvement
⭐ Champion ISS standards, innovation, and best practices
⭐ Creates a culture where quality, safety, customer experience, and financial performance are equally valued.
What We're Looking For
Required Experience
Commercial janitorial services experience in a contracted, client-facing environment
3+ years of management experience
Strong customer service and client relationship management skills
Knowledge of commercial custodial and cleaning operations
Experience leading teams in fast-paced environments
Strong communication, leadership, decision-making, and problem-solving skills
Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint)
Preferred Qualifications
Bilingual English/Spanish
Experience in movie, production and broadcast studios
Experience managing budgets, staffing, and service delivery contracts
5+ years of management experience
Ability to influence stakeholders and navigate complex business environments
· Lean, Six Sigma, CIMS, GBAC, or related industry certifications preferred.
Collaboration & Leadership
You'll partner closely with:
Facility Management Teams
Client Leadership
Risk Management & Compliance
Health, Safety & Environment (HSE)
People & Culture
Finance Teams
Vendors and External Partners
ISS Centers of Excellence
Work Environment
Combination of office and field-based work
30% Travel
Approximately 50% computer-based administrative responsibilities
Approximately 50% facility inspections and operational oversight
Ability to lift up to 10 pounds
Ability to work under pressure and meet critical deadlines
Why You'll Love Working at ISS
At ISS, we're committed to creating workplaces that inspire people to perform, grow, and thrive. You'll be empowered to lead meaningful work, develop your career, and contribute to a global organization where innovation, collaboration, and service excellence are at the heart of everything we do.
Ready to Lead a Team That Makes a Difference Every Day?
Apply today and discover how People Make Places at ISS.
ISS Facility Services – Connecting People and Places to Make the World Work Better.
HSEQ Compliance
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $120500.00 per year-$140000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.
To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.
As a global organization, Guckenheimer/ISS is committed to fostering a diverse, equitable, and inclusive workplace. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We strive to lead our industry by example and positively influence the communities in which we operate.
ISS is a leading workplace experience and facility management company, connecting people and places to make the world work better. We provide placemaking solutions that contribute to better business performance and make life easier, more productive and enjoyable – delivered to high standards by people who care.
ISS was founded in Copenhagen, Denmark in 1901 and has since grown to become one of the leading facilities management companies in the world. ISS offers a wide range of services within the following business areas: workplace, cleaning, food, and technical services.
Visit http://www.us.issworld.com for more information.
Offices: 1019 Central Parkway North,, Suite 100, San Antonio, TX 78232, US
Integrated Facility ServicesFacility OperationsFood ServicesTechnical ServicesCleaningFacility Managementand Support ServicesConsumerFacilities Support ServicesInformation Technology
How many Trades jobs are open in Burbank, CA right now?
There are currently 156 open trades positions in Burbank, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in Burbank, CA?
Companies currently hiring include Senior plc, Costco Wholesale, Crane Cryogenics, S & H MACHINE, INC., FONTANA GRUPPO, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in Burbank, CA?
Yes — 2 of the 156 open trades positions offer remote or hybrid work (2 remote, 0 hybrid).
How do I apply for Trades jobs in Burbank, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.