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Full-time
bachelor degree
Pleasant Working Environment, Financial Benefits, Professional Development Opportunities, Flexible Working Hours
Posted 54d ago
~40 hrs/week
Remote in Switzerland
Responsibilities
Design and implement operational models and service management solutions for major clients based on the Swisscom Best-Practice Framework. Act as the primary liaison between sales, technical architects, and operations to ensure complex requirements are met during the bid and implementation phases.
Requirements
Requires a university degree in Business Administration or Business Informatics and several years of professional experience with ITIL and ICT solutions. Proficiency in German, English, and French is required, along with strong skills in process engineering and management-level communication.
Full job description
Your future starts here
You design operational models based on the requirements of our major clients, utilizing the Swisscom Best-Practice Framework for Service Management. You are involved during the offer phase when requirements in Service Operations Management exceed Swisscom standards. As part of the bid process, you are responsible for the development, design, and implementation of the overall operational solution with complex requirements. You occasionally implement the solutions you developed in the Service Management sub-project. You confidently present your concepts and operational performances to clients and internally at the management level. You serve as the liaison between sales, Solution Architects (Technical Responsibility), and the Operations and Service Management organizations.
You represent Service Management as well as Operations during the offer phase.
A comprehensive and fascinating area of responsibility with significant freedom for initiative and high autonomy.
The continuous optimization of operational models is based on personally gathered experiences from implementation projects.
Regular interaction with customers, Operational Units, Solution Architects, Process Owners, and other Operation Architects ensures a varied and engaging workday.
Work proficiency in German, English, and French
Your Skills
Degree (University/Applied Sciences) in Business Administration and/or Business Informatics.
Several years of professional experience in ITIL process knowledge and understanding business-related contexts.
Extensive know-how in ICT solutions, product portfolio, and associated processes.
Experience in executing highly complex projects involving processes, tools, organization, and service levels for major clients.
Strong skills in process analysis, design, and engineering. Goal-oriented and customer-focused, with an entrepreneurial approach and behavior.
Flexible, reliable, and autonomous working style, along with strong communication skills at all management levels.
With us, you have the opportunity to work in one of our offices in Switzerland or in your home office. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your Benefits.
Is it a match? Apply now.
Discover your possibilities
Any questions?
Here you'll find answers to the most important and frequently asked questions.
To all recruitment agencies: Swisscom does not accept agency CVs. Please do not forward CVs to our job's alias, Swisscom employees or any other organisation location. Swisscom is not responsible for any fees related to unsolicited CVs.
Top quality I Ground-breaking innovations I Connected to people and the environment
Industry
IT Services and IT Consulting
Company size
10,001+ employees
Founded
1998
Headquarters
Worblaufen, Bern
LinkedIn followers
186,863
Total funding
$4.0B
As No. 1, we inspire people in the connected world. With the latest technologies and innovations, together we have the opportunity to shape the future. To do this, we are and act trustworthy, committed and curious. Are you with us?
Join us on this exciting journey and work with us or in one of the DevOps Centres in Riga or Rotterdam in different business areas on the latest technological trends.
Find out more about us and our vacancies on our careers page: www.swisscom.ch/career
We look forward to hearing from you!
Offices: Alte Tiefenaustrasse 6, Worblaufen, Bern 3048, CH
How many Technology jobs are open in Lausanne, Switzerland right now?
There are currently 139 open technology positions in Lausanne, Switzerland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Lausanne, Switzerland?
Companies currently hiring include École polytechnique fédérale de Lausanne, EPFL, Nexthink, Swisscom, Adaptyv, Harmattan AI, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Lausanne, Switzerland?
Yes — 79 of the 139 open technology positions offer remote or hybrid work (12 remote, 67 hybrid).
How do I apply for Technology jobs in Lausanne, Switzerland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.