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Skills: Team leadership, Customer support, Coaching, Mentoring, Analytical thinking
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Company Description Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a peopl…
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AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
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Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial sponsor and site professionals to take full command over the inherent logistical complexity behind mission-criti…
IVY Project Partner for the Interreg project "CAMPUS"
Iași, Romania · On-site
Entry level
DIGITAL INNOVATION ZONE ASSOCIATION is looking for an IVY volunteer! The volunteer will support the Interreg project “CAMPUS - Digital campuses for European resilience", under the Programme Interreg Europe. The objective…
Skills: Content Creation, Social Media Management, Event Coordination, Communication, Stakeholder Engagement
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Senior Software Automation Test Engineer (Java, Selenium) - PD
Bucharest, Romania · Remote OK
Senior$40M raised
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Full-time
bachelor degree
Medical subscription, Dental subscription, Nutrition counselling, Wellness subscriptions, Gift vouchers, Transportation passes
Posted 8d ago
~40 hrs/week
Responsibilities
The Team Lead oversees a multi-channel customer support team, ensuring service excellence, operational performance, and team engagement. They act as a coach and mentor, managing daily operations, performance data, and cross-functional collaboration to resolve systemic issues.
Requirements
Candidates must have at least 3 years of experience in leading customer support teams and possess advanced proficiency in both English and Italian. Strong leadership, analytical, and communication skills are required, along with familiarity with industry-standard tools like SAP and Salesforce.
Full job description
Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.
In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.
In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
Role summary:
We are looking for a talented individual to oversee a Team of Agents providing multi-channel customer support (inbound, outbound, email, chat, social media, SMS & online review). The role ensures service excellence, team engagement, and operational performance aligned with KPIs. The Team Lead acts as a coach, mentor, and problem-solver — supporting agents in complaint handling, order and return processing, and customer satisfaction improvement.
This position requires strong background in call centre operations, effective leadership, analytical thinking and cross-functional collaboration. Client is constantly evolving; there is potential to grow with us in the engagement centre or to other areas of the company.
How you’ll make an impact:
Lead, motivate, and coach a team of contact centre agents to achieve performance targets and service excellence;
Monitor and manage day-to-day operations across all communication channels;
Support agents in handling complex complaints, escalations, and sensitive consumer cases for a timely resolution;
Review team and individual performance data, identify trends, and drive continuous improvement;
Prepare and present daily/weekly/monthly performance reports;
Create concise and impactful operational briefing decks for stakeholder meetings;
Collaborate closely with end-market Team to ensure alignment on performance metrics, issue resolution, and continuous improvement initiatives;
Collaborate with cross-functional teams (Supply Chain, Marketing, Finance, IT) to resolve systemic issues and improve processes;
Conduct regular one-on-one and on-the-floor coaching sessions to build capability and engagement;
Manage team schedules, attendance, and adherence to shift timings;
Ensure adherence to quality, compliance, and data protection standards or regulatory guidelines;
Utilize SAP and Salesforce to oversee case management, order flows, and performance metrics;
Foster a positive, inclusive, and high-performing team culture;
Identify opportunities for upselling and service enhancement through onboarding, agent training upskilling and coaching.
By joining this team, you will work on a rotational shift schedule 8 hours/day (Monday–Friday and Tuesday–Saturday), with shifts covering the 08:00 AM –20:00 PM (1 h break included) Romania Time. During your first 6 to 12 months, you will work fully on-site from one of our offices in Bucharest or Iasi.After this stabilization period, you will transition to a hybrid working model.
At least 3 years proven/relevant experience in leading customer support teams across multiple channels;
Solid understanding of related technologies/tool used in the industry;
Experience in supervisory or team lead role, with strong leadership, coaching, and mentoring skills;
Excellent communication, interpersonal, and conflict-resolution skills;
Ability to thrive in a fast-paced, target-driven environment;
Any certification in customer service or leadership is a plus;
Relationship builder who builds trust with any internal stakeholders;
Good reporting skills;
For some roles a Bachelo's degree is required.
Employee Benefits – Be well, work well, live well
Be at your physical best & take advantage of additional financial support:
Flexible medical & dental subscription plan with Regina Maria;
Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
Discount on Accenture shares through Employee Shares Purchase Plan;
Referral bonus, depending on the career level of the job opening;
Life insurance for you and your loved ones.
Follow your purpose:
23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
Additional private pension plan, starting the second month of employment;
Flexible working hours depending on project specifics;
Access to a wide range of training and development opportunities;
Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats).
Care for you and your loved ones:
Psychological and psychotherapy counselling support;
Premium access to well-being apps (Calm and Wysa);
Paid maternity or paternity leave;
Children educational reimbursement;
Support for adoption & psychological, financial and legal sessions for everyone in your household.
At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
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How many Technology jobs are open in Iași, Romania right now?
There are currently 137 open technology positions in Iași, Romania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Iași, Romania?
Companies currently hiring include AgileEngine, Genpact, Eurofins Viracor, Levi9 Technology Services, Awin Global, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Iași, Romania?
Yes — 102 of the 137 open technology positions offer remote or hybrid work (52 remote, 50 hybrid).
How do I apply for Technology jobs in Iași, Romania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.