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Software Engineer, Data Infrastructure & Acquisition - Iași, Romania
Iași, Romania · Remote Solely
$30k–$80k/yr
Senior
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Full-time
bachelor degree, professional certificate
Mentorship, World-class learning opportunities, Career development
Posted 1d ago
Apply by Aug 31
~40 hrs/week
Remote in Iași, Romania
Responsibilities
Monitor and support activities to ensure adherence to service level agreements while optimizing workforce efficiency and scheduling. Engage with operations teams to analyze performance trends and execute process improvement initiatives.
Requirements
Requires a bachelor's degree in fields such as Business Administration, Communication, or Information Technology. Candidates must possess advanced proficiency in French and relevant experience in customer care or workforce management.
Full job description
Sr. Associate - Customer Care - Voice
Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description -
Responsibilities:
Monitor and support activities to ensure adherence to service level agreements (SLAs).
Track real-time agent schedule alignment and optimize breaks proactively.
Conduct root cause analysis for SLA deviations and support development of corrective action plans.
Manage daily exception requests and update agent schedules accordingly.
Coordinate entitlement planning and scheduling to ensure workforce efficiency.
Generate and analyze efficiency reports to identify trends and improvement areas.
Participate in centralized or site-level management meetings as required.
Support process improvement initiatives including Lean and Six Sigma projects.
Execute other tasks as assigned to support business operations.
Engage with operations teams to discuss performance, scheduling, and workforce planning.
Navigate multiple systems and tools to manage real-time floor operations effectively.
Qualifications -
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
Certifications -
Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources
Required Skills -
Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Data Analytics, Fraud Detection, Fraud Disputes, Technical Support
Language
French (Required)
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Regular
Master Skill List -
Customer Care - Voice
Remote Type -
Remote
Work Shift -
Standard (Romania)
Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Related keywords
Customer CareVoiceService Level AgreementsWorkforce ManagementLeanSix SigmaData AnalyticsFraud DetectionBanking Capital MarketsCustomer ExperienceSchedulingProcess IntelligenceArtificial IntelligenceCOPCCustomer ServiceTechnical Support
Genpact is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at www.genpact.com and on the following social handles:
X: https://twitter.com/genpact
Facebook: https://www.facebook.com/ProudToBeGenpact/
Instagram: https://www.instagram.com/genpact_global/
YouTube: https://www.youtube.com/@GenpactGlobal
** Beware of fake offers**
Genpact never requires applicants to pay to be part of our hiring process.
If you receive an email asking you to purchase a starter kit, equipment, or training, or to pay to apply for a role, you can assume that the message is a scam. For more information on careers at Genpact, please visit us at https://www.genpact.com/careers
Offices: 1155, Avenue of the Americas, 4th Floor,, New York, NY 10036, US · 251 Avenida Lerdo Norte, Cd. Juarez, Chihuahua CP32000, MX · GE Building No. 5, Software Park Road, Dalian Software Park, Dalian, Liaoning 116023, CN · Genpact Towers, DLF-Phase 5, Sector 53, Gurgaon, Haryana 122002, IN · 99 Surya Park, Electronics City, Bangalore, KAR 560100, IN
How many Data & Analytics jobs are open in Iași, Romania right now?
There are currently 88 open data & analytics positions in Iași, Romania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Iași, Romania?
Companies currently hiring include Genpact, AgileEngine, Awin Global, Endava, VEO Worldwide Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Iași, Romania?
Yes — 55 of the 88 open data & analytics positions offer remote or hybrid work (19 remote, 36 hybrid).
How do I apply for Data & Analytics jobs in Iași, Romania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.