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The role involves troubleshooting and resolving complex engineering escalations for the Charles River IMS platform. It also includes reviewing customizations, improving observability, and collaborating with product and cloud teams to ensure customer success.
Candidates must have over 9 years of strong experience in Java development and proficiency in C# environments. Experience with observability tools like Dynatrace or Splunk and familiarity with Azure cloud platforms are required.
Job Description
The Excellence Engineering team is focused on driving customer success through proactive and responsive engineering support. The team handles complex engineering escalations and partners closely with product and support teams to deliver high-impact solutions.
We are looking for a motivated and technically curious Officer to join our Excellence Engineering team. This role is ideal for someone early in their career who is eager to learn, contribute to solving engineering challenges, and grow into a leadership role. You will support engineering teams in managing escalations, reviewing customizations, and improving observability and automation practices.
Assist in troubleshooting and resolving engineering escalations for the Charles River IMS platform.
Support review and documentation of small-scale design and customization requests.
Participate in customer interactions under guidance from senior engineers.
Help investigate issues across Java and C# codebases.
Monitor application and database performance using observability tools (e.g., Dynatrace, SolarWinds).
Contribute to automation initiatives using AI tools and scripting.
Collaborate with product, support, and cloud teams to ensure smooth issue resolution.
Maintain high standards of customer satisfaction through timely and effective support.
Minimum 9+ years strong experience in Java Development.
Strong understanding of software engineering principles and troubleshooting techniques.
Strong work experience on Java or C# development environments.
Strong experience with observability tools (e.g., Dynatrace / Splunk / ELK Stack / Datadog).
Awareness of cloud platforms, preferably Azure.
Strong communication and teamwork skills.
Ability to manage tasks in a fast-paced environment.
Hybrid Model (Mandatory)
Shift timings _ APAC: This position primarily supports APAC business hours (06:00 AM – 03:00 PM IST). As per organizational requirements, candidates are expected to demonstrate flexibility to work in rotational shifts as & when required.
Charles River Investment management System in a platform that provides many Front-Office functions including Portfolio Management, Order Management and Execution, Compliance, Performance & Attribution, Modelling, Scenario Analysis, and Wealth Management.
We are part of the State Street Bank. State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. From technology to product innovation, we’re making our mark in the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in location, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers.
Interested in learning more about us? Visit our www.statestreet.com www.crd.com LinkedIn page: State Street on LinkedIn
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Discover more information on jobs at StateStreet.com/careers
Read our CEO Statement
At State Street, we deliver leading investment platforms, data, expertise, and solutions that accelerate performance and better decision making. With over 200 years of global financial leadership, we equip institutional investors through a comprehensive suite of capabilities: Investment Services: Integrated front-to-back solutions across custody, accounting, and operations. Investment Management: Index and active strategies from one of the world’s largest asset managers. Markets: Multi-asset trading, FX solutions, and data-driven research to enhance portfolio value. Who We Are • 50,000+ employees worldwide • Active in 100+ markets • #1 in ETF servicing What You’ll Find Here • Executive perspectives and thought leadership • Timely market commentary and macro insights • Our views on investment operations, ETFs, private markets, and digital finance • Stories reflecting our culture, values and commitment to diversity and inclusion
Offices: 1 Congress St, Boston, Massachusetts 02114, US · Avenida Paulista, 283/287, Sao Paulo , 01311-000, BR · 3550 Lenox Road, NE, 15th Floor, Atlanta, Georgia 30326, US · 801 Cassatt Road, Suites 211 and 300, Berwyn, Pennsylvania 19312, US · East 3rd Ring Road, Unit 01-02, 15F, East Tower No.1, Chaoyang, Beijing 100020, CN
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