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Coordinate day-to-day workforce planning and staffing needs between Operations and Delivery teams. Maintain the integrity of planning systems and explore generative AI tools to optimize operational workflows.
Requires a degree in Business or IT and professional fluency in both Danish and English. Candidates should be detail-oriented with experience in data management and an interest in AI tools.
We’re looking for an Operations Coordinator to join our CXM Operations team. In this role, you’ll coordinate day-to-day workforce planning, maintain the integrity of our planning systems, and keep the communication between Operations and Delivery running smoothly. You’ll also explore opportunities to use generative AI to improve how we work.
This role sits at the heart of a fast-moving organisation, where keeping things organised, following through on details, and thinking ahead all make a real difference. You’ll work closely with the Operations Team Lead and collaborate across departments to make sure our people are well-planned and well-supported.
Key Responsibilities
1. Planning & Staffing Coordination
Coordinate recurring communication between Operations and Delivery to ensure alignment on upcoming staffing needs
Attend and support client service and planning meetings, capturing actions and following up on outcomes
Prepare and distribute regular availability updates, giving the wider team visibility on open capacity
Manage the onboarding process for new team members, making sure nothing falls through the cracks
2. Data Quality & Systems
Run regular data quality checks to ensure booking and allocation data is accurate and up to date
Handle employee lifecycle updates across planning systems — joiners, leavers, role changes, and related administration
Maintain team structures and resource profiles in our internal platforms, ensuring alignment with the wider organisation
3. AI & Process Improvement (Emerging Focus)
Explore how generative AI tools can reduce manual workload in day-to-day operations
Test and introduce relevant AI-enhanced workflows to the team
Contribute to building operational playbooks and SOPs that scale as the team grows
What We’re Looking For
Organised and detail-oriented, with a knack for keeping multiple workstreams on track
Degree within either businesss or IT familiarity with IT environments.
Comfortable working with data in spreadsheets and planning platforms
A clear communicator who can coordinate across teams and follow up without being prompted
Curious about how things work and motivated to improve processes where you see friction
Interest in or experience with AI tools (e.g. ChatGPT, Copilot, AI-enhanced workflows)
Comfortable with both Danish and English in a professional setting — Danish is required
A team-oriented mindset — you enjoy working with others and contributing to shared goals
Why Work With Us?
At Merkle, operations is not just about administration — it’s about enabling clarity, good decisions, and the conditions for people to do their best work.
Growth
Opportunity to develop your skills across workforce planning, systems management, and AI tools.
Culture
A team culture that values curiosity, initiative, and looking out for each other.
Impact
Your work will directly improve how our CXM business plans, staffs, and delivers.
Company Description
Merkle, a dentsu company, powers the experience economy. For more than 35 years, we’ve put people at the heart of digital business transformation. As the only integrated experience consultancy with deep roots in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.
With more than 16,000 employees globally, Merkle operates across 30+ countries in the Americas, EMEA, and APAC regions. In Denmark, we have over 300 talented colleagues working from offices in Copenhagen and Aarhus.
For more information, visit www.merkle.com.
Inclusion and Diversity
At Merkle we believe in the power of diversity. We welcome all applications regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
Contact
We look forward to receiving your application. For any questions, please contact the TA in charge of this role: Thomas Holley, Senior Talent Acquisition Partner, EMEA, NE by email at: [email protected]
We power the experience economy.
Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC.
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