Computacenter Germany AG & Co. oHGBudapest, Central Hungary, Hungary · On-site
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Computacenter Germany AG & Co. oHG
Budapest, Central Hungary, Hungary • On-site
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Provide first-line IT support to users across Europe via phone, email, and ticketing tools. Resolve technical issues, document calls, and escalate complex problems to specialized teams.
Candidates must be fluent in Serbian with intermediate English and have a strong affinity for resolving IT issues. Proficiency in Windows operating systems and MS Office is required.
Location: Hungary - Budapest | Job-ID: 178201 | Contract type: Standard | Business Unit: Service Desk
Your future tasks will be…
First Line Analysts aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior or you are in the early stage of your career and you wish to get involved in a multinational environment. Our welcome team will watch your first steps and our elaborated career path programme, Create Your Own Story will take you all the way.
On a daily basis:
Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
Resolving IT issues of our partners which can occur during the course of office work
Documentation and logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent teams
Maintaining and improving customer satisfaction level
You are the ideal candidate if...
You have intermediate knowledge in English and fluency in Serbian. Having any additional European language knowledge is an advantage
You have affinity to resolve IT related issues
You use computers daily, have knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
You have logical thinking and solving problems fast and resourcefully is not a problem for you
You have outstanding communication skills and customer focused mind-set
You have the ability to do multitasking
You enjoy working in a team
What can we offer to you?
As a future member of CC family in the IT Service Desk department you will have the opportunity to:
Current information for our applicants
We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
Offices: EUROPARING 34-40, Kerpen, Nordrheinwestfalen 50170, DE
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