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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves supporting complex, business-critical applications through robust incident and problem management processes. Responsibilities include monitoring application health, performing root cause analysis, and implementing automation to improve support efficiency.
Candidates must have at least 5 years of experience in application maintenance or systems analysis with strong technical skills in SQL, JEE, and monitoring tools. A bachelor's degree in computer science or a related field is required, and ITIL foundation certification is preferred.
FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Responsible for supporting most complex and business critical applications through strong Incident & Problem management process.
Position Title: Application Support Engineer II
Career Level: P2
Job Category: Senior Associate
Role Type: Hybrid
Job Location: Bangalore
As part of Application Support Team we are responsible for supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to users.
Responsible for maintaining & supporting most complex and business critical applications requiring integration across functions with broad impact on business processes, delivering quality support to users.
Experience in Troubleshoot and rectify application issues, providing progress updates to seniors/stakeholders
Monitor Alerts related to applications and provide proactive services
Prepare and maintain documentation for all issues and the implemented solutions
Clear understanding of the various upstream / downstream dependencies, end to end business process of the applications
Perform root cause analysis by reviewing application logs, reviewing data and identify and implement corrective and preventive measures
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Ability to troubleshoot of defects, data errors and configuration problems to determine the origin of application error.
Work closely with other operational and support groups and create increased synergies
Flexible to work in rotational shifts (24/7) environment
Identified automation opportunities and implemented them there by eliminating the manual tasks performed by the team
Participate in Functional & Technical KT of the changes planned to production environment and ensuring all related document, diagrams, procedure updated
Participate in validating the application changes, upgrade and other infrastructure changes to production environment.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Work on initiatives focused on continuous improvement of the application maintenance & support model and associated processes using appropriate technologies
Good exposure to Incident, Request & Problem Management processes with troubleshooting skills and not just coordination.
Good working knowledge supporting to JEE & Enterprise Technologies, microservice based applications
Hands on experience in writing sql queries
Ability to work independently with minimum supervision
Must have technical skills and tools knowledge: ServiceNow, Oracle, SQL, Kafka, basics of Unix, Monitoring Tools like Dynatrace, Splunk
Understanding of cloud based application, knowledge in AWS, Azure is preferred
Good understanding for SRE principles
Ability to work with cross functional teams
Ability to demonstrate professionalism, enthusiasm, and create a collaborative climate.
5+ years of experience as application maintenance & support engineer or systems analyst or application support analyst
Preferred to have Financial Domain knowledge
Bachelor’s Degree in computer science or related field
ITIL foundation certification preferred
Partners: Application Support Engineers and cross-functional teams across geographies ( US team)
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our businesses. We are proud to be recognized as a top Global Capability Center for Organizational Excellence at the GCC Workplace Awards 2026, in recognition of our pioneering approach to new ways of working, immersive learning experiences, and purpose-driven culture. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Offices: 11th & 12th Floor, M3, Parcel 2 Acacia Embassy Manyata Business Park, K R Puram Hobli, Embassy Property Developments Pvt Ltd – SEZ, Bengaluru, Karnataka 560045, IN
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