Gurnee, Illinois, United States · On-site
$65k–$75k/yr
Description About Us Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to inno…
Skills: P&L Management, Operational Execution, Team Leadership, Labor Optimization, Guest Experience Management
Gurnee, Illinois, United States · On-site
$17/hr–$19/hr
Job DetailsJob Location: Gurnee Park District - Gurnee, IL 60031Position Type: Part TimeSalary Range: $17.00 - $19.00 HourlyJob Category: RecreationDESCRIPTION Under the direction and supervision of the Youth Program Man…
Skills: Classroom Management, Early Childhood Education, Curriculum Implementation, Interpersonal Communication, Organizational Skills
Gurnee, Illinois, United States · On-site
Pay: $22.00 per hour At Great Wolf, the Aquatics Technician keeps the waterpark running and provides a safe and fun environment for guests. The Technician is responsible for installation, maintenance and repair of aquati…
Skills: Preventative Maintenance, Water Chemistry, Water Testing, Filtration Systems, HVAC
Gurnee, Illinois, United States · On-site
$18/hr–$20/hr
Job DetailsJob Location: Gurnee Park District - Gurnee, IL 60031Position Type: Part TimeSalary Range: $18.00 - $20.00 HourlyJob Category: RecreationDESCRIPTION Under the direction and supervision of the Youth Program Man…
Skills: Classroom Management, Curriculum Planning, Early Childhood Education, Interpersonal Communication, Student Assessment
Gurnee, Illinois, United States · On-site
$15/hr–$18/hr
Job DetailsJob Location: FitNation - Gurnee, IL 60031Position Type: Part TimeSalary Range: $15.00 - $18.00 HourlyJob Category: FitNationDESCRIPTION Under the direction of the Fitness Operations Supervisor, the Fitness At…
Skills: Equipment Instruction, Facility Maintenance, Customer Service, Safety Compliance, First Aid
Gurnee, Illinois, United States · On-site
Overview To create and apply makeup to transform actors into frightening characters. Responsibilities Essential Duties and Responsibilities:• Apply and maintain all Special Effect Makeup including but no limited to, pros…
Skills: Special Effect Makeup, Prosthetics Application, Airbrushing, Sanitation Guidelines, Mask Repair
Gurnee, Illinois, United States · On-site
Overview To support the technical aspects of Live Entertainment Events and Productions Responsibilities Essential Duties and Responsibilities:• Operate and maintain technical support on equipment associated within specif…
Skills: Technical Theatrical Skills, Sound System Maintenance, Special Effects Operation, Lighting System Troubleshooting, Equipment Maintenance
Gurnee, Illinois, United States · On-site
Overview To support the technical aspects of live events and performances Responsibilities Essential Duties and Responsibilities:• Operate a light board, audio console, special effects equipment for shows and special eve…
Skills: Audio Console Operation, Light Board Operation, Special Effects Equipment, Technical Troubleshooting, Theater Safety
Gurnee, Illinois, United States · On-site
Overview To support all scenic and prop needs for all live entertainment events and productions. Responsibilities Essential Duties and Responsibilities:• Operate and maintain technical support on equipment associated wit…
Skills: Scenic Carpentry, Scenic Painting, Prop Artistry, Technical Theatrical Skills, Equipment Maintenance
Gurnee, Illinois, United States · On-site
Overview To build, maintain, and repair costumes and wardrobe items for characters, events and productions. Responsibilities Essential Duties and Responsibilities:• Will clean and dry worn costume pieces and put them in …
Skills: Sewing, Costuming, Laundry, Industrial Sewing Equipment, Domestic Sewing Equipment
Gurnee, Illinois, United States · On-site
$16/hr–$17/hr
Job DetailsJob Location: FitNation - Gurnee, IL 60031Position Type: Part TimeSalary Range: $16.00 - $17.50 HourlyJob Category: FitNationDESCRIPTION Under the direction of the Member Services Supervisor, the Member Servic…
Skills: Customer Service, Sales, Communication Skills, Multi-tasking, Computer Literacy
Gurnee, Illinois, United States · On-site
$15/hr–$16/hr
Job DetailsJob Location: FitNation - Gurnee, IL 60031Position Type: Part TimeSalary Range: $15.00 - $16.00 HourlyJob Category: FitNationUnder the direction and supervision of the Child Care Coordinator, the Child Care St…
Skills: Child Care, Activity Planning, Customer Service, Teamwork, Child Development
Gurnee, Illinois, United States · On-site
$15/hr–$35/hr
Job DetailsJob Location: Gurnee Park District - Gurnee, IL 60031Position Type: Part TimeSalary Range: $15.00 - $35.00 HourlyJob Category: FitNationDESCRIPTION: Under the direction of the Fitness Operations Supervisor, th…
Skills: Exercise Programming, Client Assessment, Fitness Instruction, Sales, Equipment Maintenance
Gurnee, Illinois, United States · On-site
Physical Therapist – Join a Mission-Driven Orthopedic Team About Genesis Orthopedics & Sports Medicine Genesis Orthopedics & Sports Medicine is a leading provider of comprehensive orthopedic care in Chicago and its surro…
Skills: Patient Evaluation, Treatment Planning, Manual Therapy, Therapeutic Exercise, Patient Education
Gurnee, Illinois, United States · On-site
Overview To assist and guide guests into the Haunted Attraction safely. Responsibilities • Help guide the guests into the attraction.• Keep guest safety and satisfaction in mind by guiding guests to the entrance or exit,…
Skills: Guest Relations, Crowd Control, Public Speaking, Safety Monitoring, Teamwork
Gurnee, Illinois, United States · On-site
Overview To assist and ensure the safety of guests and scare actors. Responsibilities • Escort, protect & assist the Scare-Actors on the midway during the Fright Fest Season as well as assist guests in the themed areas o…
Skills: Guest Safety, Crowd Control, Conflict Resolution, Teamwork, Communication
Gurnee, Illinois, United States · On-site
Overview To create a terrifying and immersive experience for guests by portraying a frightening character. Responsibilities Perform to the best of your ability to scare and interact with guests in the area you are assign…
Skills: Acting, Character Portrayal, Guest Interaction, Teamwork, Multi-tasking
Gurnee, Illinois, United States · On-site
Overview To entertain and engage with guests to create an immersive experience as directed by Production staff. Auditions will be on July 19th at 10am. Responsibilities • Perform all shows on time and follow instructions…
Skills: Performing, Guest Engagement, Choreography, Teamwork, Multi-tasking
Gurnee, Illinois, United States · On-site
$15/hr–$17/hr
Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behi…
Skills: Customer Service, Merchandising, Communication, Time Management, Teamwork
Gurnee, Illinois, United States · On-site
Overview The Fright Fest Rehire portal is for our 2025 season Team Members to re-apply for this years spooky season! If you have never worked with us please make sure to apply to our other opportunities as they become av…
Skills: Performing Arts, Auditioning, Entertainment
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The General Manager oversees all location operations, including guest experience, team leadership, and financial performance. They are responsible for maintaining optimal game conditions, managing the P&L, and fostering a high-performance culture.
Candidates need 3-5+ years of leadership experience in family entertainment, hospitality, or retail operations. A high school diploma is required, while an associate's or bachelor's degree is preferred.
Description
Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.
The General Manager (GM) is responsible for all aspects of location success — from guest experience and operational execution to team leadership and financial performance. This role leads by example, inspiring a culture of fun, service, and accountability while ensuring optimal guest conditions, fully functioning games, and aligned execution of company purpose, values, and priorities.
Operational Execution & Guest Experience
Team Leadership & Culture
Financial Management & Labor Optimization
Communication, Alignment & Partner Collaboration
Requirements
Apply now to join our growing team and help us create memorable experiences in our locations.
Family Entertainment Group is an equal opportunity employer.
Game room & arcade operations, attraction management & development for resorts, casinos, theme parks, waterparks & more.
Family Entertainment Group (FEG) is a premier provider of arcade and family entertainment solutions, specializing in game room operations, arcade management, attraction design, and development. Since 2004, we’ve owned, operated, and managed high-performing game rooms and attractions across the U.S., partnering with resorts, hotels, casinos, waterparks, family entertainment centers (FECs), amusement parks, movie theaters, restaurants, retail destinations, and more. We combine hands-on operating experience with integrated management systems, data-driven decision making, and best-in-class equipment to maximize revenue, optimize game mix, and keep guest experiences fresh. Our teams handle everything from concept and layout to daily arcade operations, guest service, prize merchandising, and reporting—so our partners can stay focused on their core business. As a recognized leader in the amusement and entertainment industry, top manufacturers and distributors rely on FEG as a test bed for new games and technology, giving our partners early access to exclusive equipment and unique first-to-market attractions. FEG is also the creator of the Human Crane Experience—a giant live-action crane game where guests step inside the machine and become the claw—showcasing our commitment to immersive, one-of-a-kind attractions that drive guest engagement and repeat visits.
Offices: 1265 Hamilton Parkway, Itasca, Illinois 60143, US
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