Senior AI Product Manager - Customer Operations & Automation
South Jakarta, Java, Indonesia · On-site
Senior$432M raised
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Senior AI Product Manager - Customer Operations & Automation
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Posted 49d ago
~40 hrs/week
Responsibilities
Own the product strategy and execution for AI-powered customer support, service automation, and operational digitization. Drive measurable improvements in customer satisfaction, resolution speed, and operational efficiency through AI-native products.
Requirements
Requires 4-7+ years of Product Management experience with a proven track record of launching and scaling AI-powered products. Must possess strong knowledge of Generative AI, LLMs, and workflow automation within a startup or fintech environment.
Full job description
About Amartha
Amartha is building the financial infrastructure for underserved communities across Indonesia. Since 2010, we have enabled more than 2.7 million micro-entrepreneurs - primarily women - to access capital, grow their businesses, and improve their families' economic well-being. Today, we are expanding our platform across lending, payments, funding and other digital financial services with a vision of becoming the primary financial partner for Indonesia's grassroots economy.
Joining Amartha means working on some of Indonesia's most meaningful and complex challenges at the intersection of fintech, technology, operations and social impact - while helping shape the future of financial access for underserved communities.
Why This Role Matters
Amartha serves millions of underserved customers across Indonesia through a unique combination of digital products and field operations. As we scale, we see a significant opportunity to reimagine customer and operational experiences through AI-native products and automation. We believe AI can transform how we serve our customers, increase field productivity and reduce operational costs.
We are looking for a Senior AI Product Manager who will own the product strategy and execution for AI-powered customer support, service automation and operational digitization initiatives across the organization. The goal is not experimentation - it is delivering measurable improvements in customer satisfaction, resolution speed, operational efficiency and scalability.
Key Responsibilities
Own the Customer Support product domain - including AI-powered self-service experiences, agent copilots, service operations platforms and workflow automation tools
Drive AI-powered customer and operational transformation - Identify, prioritize and deliver AI and automated solutions that improve customer experience, field productivity and operational efficiency
Own product strategy and execution - Define product strategy, roadmap, prioritization, success metrics and drive delivery from concept to measurable business impact
Translate emerging AI capabilities into scalable business solutions - Assess new technologies and identify high-impact applications across customer and operational workflows
This role is likely a strong fit if you:
Have successfully launched AI-powered products, not just explored AI use cases
Enjoy solving customer and operational problems through technology and automation
Balance strategic thinking with hands-on execution
Thrive in ambiguity and rapidly evolving environments
4–7+ years of Product Management experience
Hands-on experience building and scaling AI-powered products, agents or automation platforms
Strong understanding of Generative AI, LLMs, AI agents, and workflow automation
Strong product execution, stakeholder management and prioritization skills
Experience working cross-functionally with engineering, data, operations and business teams
Startup, technology or fintech experience preferred
Typical backgrounds include
Senior Product Manager leading AI initiatives
Product leaders driving automation or customer experience transformation
Builders who have launched AI-native products or platforms
At Amartha, we are dedicated to creating a workplace that celebrates diversity, ensures equity, and fosters inclusion. We believe that diverse perspectives - shaped by factors such as gender, age, race, ethnicity, education, culture, and life experiences - drive innovation and growth.
We actively welcome individuals from all backgrounds to join us in building an environment where everyone feels respected, valued, and empowered. Our commitment is to provide equal opportunities and foster a sense of belonging that enables our employees to thrive and make meaningful contributions.
Empowering entrepreneurs & communities with responsible capital & beyond that build resilience & lasting impact
Industry
Financial Services
Company size
5,001-10,000 employees
Founded
2010
Headquarters
Jakarta Selatan, Jakarta
LinkedIn followers
178,422
Total funding
$432M
Founded in 2010, Amartha Financial (Amartha) delivers technology-driven financial services to grassroots users in Indonesia.
As of 2026, Amartha has served more than 3.7 million women-led MSMEs across over 50,000 villages, deploying over USD 2.2 billion in working capital with the support of global impact investors such as Accion, Women's World Banking, and IFC.
Amartha’s integrated financial services enable women-led MSME to scale businesses, increase income, build assets, and strengthen long-term resilience. Offerings include working capital financing, digital payments that expand market access and reduce transaction costs, and micro-investment products that support asset accumulation. This model has contributed to strengthening income stability and economic resilience at scale.
Since 2024, Amartha has hosted the Asia Grassroots Forum, an annual regional convening bringing together high-level policymakers, investors, financial institutions, and technology leaders to define what inclusive finance looks like across Asia. Through Amartha.org, the company also engages in efforts to drive impact further.
Together, we are setting the standard for grassroots finance in a digital age, and building a world-class team to take it further. https://career.amartha.com
Offices: Jl. TB Simatupang No.18, RT.2/RW.1, Cilandak Barat, Kec. Cilandak, Jakarta Selatan, Jakarta 12430, ID
Micro and small business lendingalternative investmentsbig data credit scoringtechnologyfintechwomen empowermentimpactinvestingtechnologycompanyand grassroots
How many Software jobs are open in South Jakarta, Indonesia right now?
There are currently 77 open software positions in South Jakarta, Indonesia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in South Jakarta, Indonesia?
Companies currently hiring include Sun Life, Asian Technology Solutions, PT. Intikom Berlian Mustika, Tech Data APAC, Kata.ai, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in South Jakarta, Indonesia?
Yes — 14 of the 77 open software positions offer remote or hybrid work (4 remote, 10 hybrid).
How do I apply for Software jobs in South Jakarta, Indonesia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.