Bali, Indonesia · Remote Solely
IBMC is a prominent business management consulting company in Indonesia, dedicated to driving business success. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet…
Skills: Team leadership, Customer support, Quality assurance, Escalation management, Knowledge management
Denpasar, Bali, Indonesia · On-site
$1k–$1k/mo
IBMC is assisting a client in hiring a dynamic, results-driven regional sales leader. Our client is a premier international manufacturer and supplier of high-quality rubber components, dedicated to delivering precision-e…
Skills: Sales strategy, Market intelligence, Client engagement, Business development, Negotiation
Bandung City, West Java, Indonesia · On-site
$1k–$1k/mo
IBMC is assisting a client in hiring a dynamic, results-driven regional sales leader. Our client is a premier international manufacturer and supplier of high-quality rubber components, dedicated to delivering precision-e…
Skills: Sales Strategy, Market Intelligence, Client Engagement, Business Development, Negotiation
Surabaya, East Java, Indonesia · On-site
$1k–$1k/mo
IBMC is assisting a client in hiring a dynamic, results-driven regional sales leader. Our client is a premier international manufacturer and supplier of high-quality rubber components, dedicated to delivering precision-e…
Skills: Sales strategy, Market intelligence, Client engagement, Business development, Negotiation
Special capital Region of Jakarta, Java, Indonesia · On-site
$1k–$1k/mo
IBMC is assisting a client in hiring a dynamic, results-driven regional sales leader. Our client is a premier international manufacturer and supplier of high-quality rubber components, dedicated to delivering precision-e…
Skills: Sales strategy, Market intelligence, Client engagement, Business development, Negotiation
Special capital Region of Jakarta, Java, Indonesia · On-site
IBMC is assisting a dynamic and rapidly expanding Regional F&B & Lifestyle Group with business operations across Singapore, Indonesia, and other regional markets. The group creates, manages, and scales distinct hospitali…
Skills: Graphic design, Branding identity, Print collateral design, Adobe Creative Suite, Illustrator
Lombok Tengah, West Nusa Tenggara, Indonesia · On-site
IBMC is assisting a client in hiring a vital project finance professional. Our client is a premier real estate and luxury villa development group dedicated to crafting high-end, buildable, and culturally aligned properti…
Skills: Project Accounting, Cost Control, Financial Administration, Payment Processing, Purchase Order Management
Lombok Tengah, West Nusa Tenggara, Indonesia · On-site
IBMC is assisting a client in hiring a vital site technical leader. Our client is a premier real estate and luxury villa development group dedicated to crafting high-end, buildable, and culturally aligned properties acro…
Skills: Construction Site Supervision, Structural Coordination, Project Engineering, Urban Planning, Technical Drawing Interpretation
Lombok Tengah, West Nusa Tenggara, Indonesia · On-site
IBMC is assisting a client in hiring a vital financial leader. Our client is a premier real estate and luxury villa development group dedicated to crafting high-end, buildable, and culturally aligned properties across So…
Skills: Financial Reporting, P&L Analysis, Cash Flow Forecasting, Budgeting, ERP Management
Lombok Tengah, West Nusa Tenggara, Indonesia · On-site
IBMC is assisting a client in hiring a vital architectural leader. Our client is a premier real estate and luxury villa development group dedicated to crafting high-end, buildable, and culturally aligned properties acros…
Skills: Architectural Design, Master Planning, Urban Planning, Construction Documentation, AutoCAD
Special capital Region of Jakarta, Java, Indonesia · Remote OK
IBMC is assisting an innovative international technology company in hiring a high-caliber Senior Mobile App Developer. Our client is building cutting-edge, media-heavy digital products designed for a global user base. We…
Skills: React Native, TypeScript, Expo, iOS Development, Android Development
Special capital Region of Jakarta, Java, Indonesia · Hybrid
IBMC helps ambitious companies expand into Indonesia and Southeast Asia without getting tangled in local bureaucracy. Through EOR/PEO, payroll, recruitment, consultation and compliance services, we're the operational bac…
Skills: HR Administration, Data Integrity, Compliance, Payroll Coordination, Employee Lifecycle Management
Indonesia · Remote OK
IBMC is a leading Business Management Consulting Company in Indonesia, committed to driving business success through innovative and strategic solutions. With a strong foothold in the Indonesian market, we provide a wide …
Skills: Product Backlog Management, Stakeholder Collaboration, Agile Methodologies, Scrum Framework, Product Roadmap Communication
Indonesia · Remote Solely
IBMC is proudly assisting a fast-growing, international logistics and e-commerce supply chain platform. Our client specializes in managing critical global dispatches, cross-border shipping, and real-time order fulfillmen…
Skills: Written English, Omnichannel Queue Management, B2B Ticketing, Logistics Coordination, Data Security
Special capital Region of Jakarta, Java, Indonesia · Hybrid
IBMC helps ambitious companies expand into Indonesia and Southeast Asia without getting tangled in local bureaucracy. Through EOR/PEO, payroll, recruitment, consultation and compliance services, we're the operational bac…
Skills: HR Operations, Compliance Management, Data Integrity, Employee Lifecycle Management, Payroll Coordination
Davao City, Davao Region, Philippines · On-site
$4k–$5k/mo
IBMC is assisting a prominent international mining and commodity group headquartered in Singapore. With a robust portfolio spanning mineral exploration, mining investment, mineral trading, and project development, the gr…
Skills: Geological Mapping, Prospecting, Soil Sampling, Rock Sampling, Stream Sediment Sampling
City of Cebu, Cebu, Philippines · On-site
$4k–$5k/mo
IBMC is assisting a prominent international mining and commodity group headquartered in Singapore. With a robust portfolio spanning mineral exploration, mining investment, mineral trading, and project development, the gr…
Skills: Geological Mapping, Prospecting, Soil Sampling, Rock Sampling, Stream Sediment Sampling
Manila, Metro Manila, Philippines · On-site
$4k–$5k/mo
IBMC is assisting a prominent international mining and commodity group headquartered in Singapore. With a robust portfolio spanning mineral exploration, mining investment, mineral trading, and project development, the gr…
Skills: Geological Mapping, Prospecting, Soil Sampling, Rock Sampling, Stream Sediment Sampling
Jayapura, Papua, Indonesia · On-site
$4k–$5k/mo
IBMC is assisting a prominent international mining and commodity group headquartered in Singapore. With a robust portfolio spanning mineral exploration, mining investment, mineral trading, and project development, the gr…
Skills: Geological Mapping, Prospecting, Soil Sampling, Rock Sampling, Stream Sediment Sampling
Balikpapan, East Kalimantan, Indonesia · On-site
$4k–$5k/mo
IBMC is assisting a prominent international mining and commodity group headquartered in Singapore. With a robust portfolio spanning mineral exploration, mining investment, mineral trading, and project development, the gr…
Skills: Geological Mapping, Prospecting, Soil Sampling, Rock Sampling, Stream Sediment Sampling
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The Customer Support Representative Lead will supervise daily support operations, manage high-level escalations, and ensure team performance through quality assurance and coaching. They are also responsible for maintaining knowledge bases, tracking support metrics, and providing direct customer support.
Candidates must hold a Bachelor's degree in a relevant field and possess 3–4 years of customer support experience, including 1–2 years in a leadership role. Proficiency in English and Bahasa Indonesia, along with experience using helpdesk ticketing systems, is required.
IBMC is a prominent business management consulting company in Indonesia, dedicated to driving business success. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.
Currently, we are assisting our client, a fast-growing company based in Bali, in hiring a Customer Support Representative Lead (CSR Lead). In this role, you will be directly managed under IBMC while leading the front-line support pod for our client's operations.
We are seeking a proactive, highly organized, and communicative Customer Support Representative Lead to oversee and elevate our customer support team. Building upon core support duties, you will take ownership of team performance, daily operations, quality assurance, and high-level escalations. The ideal candidate combines hands-on support experience with strong leadership skills to guide the team in delivering a seamless user experience across email and live chat channels.
Key Responsibilities
Accounting, Audit, Tax, Payroll Management, Business Advisory & Management Consultancy
IBMC is a large international consulting firm with special interest in consulting for SMEs across the world. Currently, IBMC specialize in providing multifaceted business advisory services in areas such as; Tax Advisory, Audit & Assurance Services, Accounting & Payroll Management, Business Planning & Proposal Development, Financial Engineering, Project Management,Monitoring & Evaluation, Market Research & Feasibility Studies, International Market Representation, Corporate Training, recruitment, Company formation, Corporate restructuring, Crisis Management, I.T Support Services, Business Incubation and Promotion. Our drive is to help SMEs grow into large corporations like us.
Offices: Greenwich Meridian, Tema, Office No. 5, Tema, Ghana +233, GH
Accounting, Audit, Tax, Payroll Management, Business Advisory & Management Consultancy
IBMC is a large international consulting firm with special interest in consulting for SMEs across the world. Currently, IBMC specialize in providing multifaceted business advisory services in areas such as; Tax Advisory, Audit & Assurance Services, Accounting & Payroll Management, Business Planning & Proposal Development, Financial Engineering, Project Management,Monitoring & Evaluation, Market Research & Feasibility Studies, International Market Representation, Corporate Training, recruitment, Company formation, Corporate restructuring, Crisis Management, I.T Support Services, Business Incubation and Promotion. Our drive is to help SMEs grow into large corporations like us.
Offices: Greenwich Meridian, Tema, Office No. 5, Tema, Ghana +233, GH
