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Full-time
Posted 5d ago
~40 hrs/week
Responsibilities
The engineer will provide Level 2/Level 3 production support for enterprise middleware and API platforms while leading complex incident resolution. They are responsible for monitoring infrastructure, performing root cause analysis, and collaborating with cross-functional teams to ensure high availability.
Requirements
Candidates must have 6-10+ years of experience in middleware production support with at least 4 years specifically working with IBM middleware platforms. Proficiency in OpenShift, Linux, and API lifecycle management is required to support the enterprise integration environment.
Full job description
Job Summary
We are seeking a highly experienced Senior Middleware Support Engineer to provide operational support for enterprise middleware and API management platforms. The role is responsible for ensuring the availability, performance, and reliability of mission-critical integration services built on IBM middleware technologies. As part of a 24x7 production support organization, the engineer will lead complex incident resolution, perform advanced troubleshooting, monitor middleware platforms, and collaborate with development, infrastructure, and DevOps teams to deliver highly available integration services.
Key Responsibilities
Provide Level 2/Level 3 production support for enterprise middleware and API platforms.
Lead troubleshooting and resolution of complex production incidents affecting middleware services and API integrations.
Support IBM API Connect, IBM Integration Bus (IIB), and IBM App Connect Enterprise (ACE) environments.
Monitor middleware infrastructure, integration services, and API gateways to ensure high availability and optimal performance.
Perform root cause analysis (RCA) and implement preventive actions to minimize recurring incidents.
Manage middleware deployments, configuration changes, patches, and environment maintenance.
Collaborate with application, infrastructure, security, and DevOps teams to resolve cross-functional issues.
Support API lifecycle management, gateway operations, and integration services.
Maintain operational documentation, runbooks, knowledge base articles, and standard operating procedures.
Drive automation initiatives to improve operational efficiency and reduce manual effort.
Participate in release planning, production readiness reviews, and post-deployment validation.
Mentor junior support engineers and provide technical leadership during major incidents.
Ensure compliance with operational standards, SLAs, and ITIL best practices.
Required Technical SkillsTechnology Stack
IBM API Connect
IBM Integration Bus (IIB)
IBM App Connect Enterprise (ACE)
Core Technical Competencies
Advanced troubleshooting and root cause analysis
Middleware administration and support
API Gateway administration
Enterprise integration patterns
Monitoring and performance tuning
DevOps practices and CI/CD support
Linux system administration
Log analysis and debugging
SSL/TLS certificate management
REST and SOAP web services
MQ connectivity and middleware integrations
Hosting Environment
OpenShift
Linux
Preferred Experience
6–10+ years of experience in Middleware/Application Production Support.
Minimum 4+ years supporting IBM middleware platforms in enterprise production environments.
Strong hands-on experience with IBM API Connect, IBM IIB, and IBM App Connect Enterprise (ACE).
Experience supporting API gateways, enterprise integration platforms, and distributed systems.
Experience working with OpenShift or Kubernetes platforms.
Strong understanding of middleware security, certificates, and networking concepts.
Experience working within Agile and DevOps environments.
Related keywords
MiddlewareAPI ManagementIBM API ConnectIBM Integration BusIBM App Connect EnterpriseProduction SupportIncident ResolutionRoot Cause AnalysisOpenShiftKubernetesLinuxDevOpsCI/CDRESTSOAPMQ
We are TAWANTECH, a dynamic and innovative company that specializes in financial technology solutions and services, with a team of passionate professionals and a commitment to excellence, we are dedicated to delivering exceptional solutions that meet the unique needs of our clients.
Offices: 8384 Uthman Ibn Affan Rd, An Nada, Riyadh 13317, Riyadh , SA
How many Software jobs are open in Riyadh, Saudi Arabia right now?
There are currently 460 open software positions in Riyadh, Saudi Arabia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Riyadh, Saudi Arabia?
Companies currently hiring include TAWANTECH, DeepSource Technologies, Master Works, Qiddiya | القدية, DAR ENGINEERING, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Riyadh, Saudi Arabia?
Yes — 100 of the 460 open software positions offer remote or hybrid work (29 remote, 71 hybrid).
How do I apply for Software jobs in Riyadh, Saudi Arabia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.