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Full-time
bachelor degree
Posted 7d ago
~40 hrs/week
Responsibilities
The Application Support Engineer acts as a software detective to identify and resolve issues within critical business systems. They are responsible for managing team performance, coordinating with stakeholders, and mentoring junior staff to ensure system stability.
Requirements
Candidates must have at least 8 years of experience in SAP for Retail and a 15-year full-time education. Strong analytical skills and the ability to manage enterprise-level applications are essential for this role.
Full job description
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP for Retail Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.
Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to prioritize and address system issues efficiently. - Mentor junior team members to enhance their technical capabilities and problem-solving skills. - Monitor system performance and recommend improvements to prevent future disruptions.
Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP for Retail. - Strong analytical skills to diagnose and resolve complex software issues within retail business systems. - Experience in managing and supporting enterprise-level applications with a focus on retail operations. - Ability to work collaboratively with cross-functional teams to ensure seamless integration and functionality. - Excellent communication skills to document issues clearly and provide effective solutions. - Familiarity with system monitoring tools and incident management processes.
Additional Information: - The candidate should have minimum 8 years of experience in SAP for Retail. - This position is based at our PDC2C - SEZ location. - A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Related keywords
SAP for RetailApplication SupportSoftware DetectiveSystem StabilityIncident ManagementEnterprise ApplicationsRetail OperationsStakeholder ManagementSystem MonitoringTechnical MentoringCross-functional TeamsBusiness ContinuityProblem SolvingAnalytical SkillsAccenture
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
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