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Other
bachelor degree
Global opportunities, Flexible work environment, Professional development, Career growth, Health and well-being programs, Diversity and inclusion initiatives
Posted 8d ago
Apply by Nov 29
~40 hrs/week
Responsibilities
The role involves monitoring the performance of critical cloud applications, detecting incidents, and performing root-cause analysis. The engineer will also act as a liaison between support teams during major crises and produce availability reports.
Requirements
Candidates must have a degree in telecommunications or computer science and at least 2 years of experience in network operations or IT environments. Proficiency in cloud computing, database administration, and ITIL processes is required, along with fluency in English and French.
Full job description
Orange Business is here!
About us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Company Mission
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Job Purpose:
In the context of cloud application support, cloud monitoring comes up as one of the corner stones of the quality of service for cloud applications.
ASM Team has a global view on all the Cloud-based applications’ monitoring platforms. They perform the end-to-end monitoring, validate and troubleshoot the alarms and help in identifying the root-cause of the problem. They also act as a link between the different entities during major crises.
Key Tasks and Responsibilities
Monitor the performance and the behavior of orange critical applications.
Real time monitoring: incident detection and analysis, logging of the faults in the relevant.
Tracking/Solving all monitoring incidents raised by servers’ owners.
Perform technical escalations in line with our Fault Management policy
Liaise with other relevant internal departments to ensure all incidents are managed properly
Participate in Crisis Bridge in order to keep the business updated.
Coordinate and circulate information between Service Desk, Level 2 support, crisis team and Analyst team.
Perform a periodic analysis in order to contribute in the application performance improvements.
Produce monthly applications availability and data reports (Key Performance Indicators)
About you
Skill Profile
Degree in telecommunication and/or computer sciences engineering field
Professional Experience:
2+ years of experience in networks & telecommunications field and/or in an operational IT environment.
Functional knowledge of Operating Systems + Cloud Computing Basics.
Good understanding of ITIL processes (ITIL Foundation)
Skills & Qualifications:
Good interpersonal and communication skills
Good time management, and organizational skills
Customer Oriented Attitude
Strong Customer Service Experience
Ability to work under pressure and multitasking
Proactive and self-motivated
Accountability, commitment and having a sense of urgency
Team Spirit
Strong problem solving and research skills
Ability to work on out of business hours and/or in call basis
Ability to work on 24*7 shift basis
Additional Information
Basic Technical experience in networks
basic technical experience in Cloud envirements and application structure
French speaker
English speaker
You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
What we offer
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.
Only your skills matter
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
In a world that never stands still, possibility is everywhere. New technologies open doors every day, for our customers, for the communities we serve, and for you.
Across 65 countries, our experts bring together connectivity, cloud, cybersecurity, AI and data to turn complexity into progress. We make the ambitious possible and the complex clear, for our customers and for society.
What makes us different is our people. Diverse backgrounds, cultures and expertise come together every day to solve real problems, share knowledge and create lasting impact. We don't just deliver technology. We work side by side with our customers to bridge the gap between ambition and execution, turning "what if" into "what is.“
At Orange Business, possibility isn't something you wait for. You build it. Each of us has a role to play in that journey: learning a new skill, leading a project, making a real difference every day. Whether you're working with teams across the globe or deepening your expertise in the technologies of tomorrow, you'll find here the space to grow, take initiative, and leave your mark.
Because when people and technology move forward together, possibility becomes progress.
Possibility starts with tech you trust. Orange Business is here.
Offices: La Plaine Saint Denis, Paris, 93457 Cedex, FR · 217 Bath Rd SL1 4AA Slough, Slough, Berkshire SL1 4AA, GB · Якиманская наб., д. 4 стр. 1, Moscow, 115487, RU · 100 Galleria Parkway, Atlanta, GA 30339, US · #04-02 TechnoPark@Chai Chee, Singapore, 469000, SG
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How many Software jobs are open in Cairo, Egypt right now?
There are currently 792 open software positions in Cairo, Egypt listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Cairo, Egypt?
Companies currently hiring include Orange Business, PwC, Capgemini, Accenture, Scale Army Careers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Cairo, Egypt?
Yes — 326 of the 792 open software positions offer remote or hybrid work (104 remote, 222 hybrid).
How do I apply for Software jobs in Cairo, Egypt?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.