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MigrationIT
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Senior
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Understand business requirements and user stories. Prepare and review UAT test scenarios & test cases. Execute UAT test cases and document results. Identify, log, and track defects clearly. Coordinate with stakeholders t…
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Attractive Salary, Social Insurance, Medical Insurance, Friendly Environment, Learning & Development Opportunities
Posted 40d ago
~40 hrs/week
Responsibilities
The role involves diagnosing and resolving technical issues for enterprise applications and cloud solutions to ensure system stability. It also requires maintaining technical documentation, SOPs, and operational dashboards to monitor performance and adherence.
Requirements
Candidates must have a bachelor's degree in Computer Science or a related field and 1-4 years of experience in technical support or application support. Proficiency in cloud platforms (OCI, AWS, or Azure), server environments, and strong communication skills are required.
Full job description
Talent 360 is looking for a " Technical Support Engineer" to join their growing team!
If you're passionate about technology, enjoy troubleshooting technical issues, and thrive in solving complex technical challenges, this is a great opportunity to grow your career in a dynamic and collaborative environment. As a Support Engineer, you'll be responsible for diagnosing and resolving technical issues, providing technical support to clients and internal teams, investigating system-related problems, and collaborating with cross-functional teams to ensure the stability and performance of software solutions.
Provide technical support for enterprise applications, cloud solutions, and production environments while ensuring system availability and performance.
Troubleshoot application, integration, infrastructure, and system-related issues while coordinating with development and DevOps teams for resolution and deployments.
Handle incidents, service requests, monitoring activities, system health checks, and support operations within defined SLA timelines.
Draft, structure, and maintain governance documents, SOPs, process frameworks, technical documentation, and knowledge base materials.
Maintain centralized repositories, audit trails, trackers, and governance records with proper version control and accessibility.
Coordinate with departments to roll out new processes, prepare training materials and guides, and monitor process adoption and adherence.
Prepare reports and dashboards highlighting operational performance, implementation progress, gaps, risks, and key insights for management.
Job Qualifications:
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
1–4 years of experience in technical support, process coordination, application support, or related roles.
Good understanding of databases, APIs, integrations, middleware concepts, and cloud platforms such as OCI, AWS, or Azure.
Familiarity with Linux and Windows server environments, monitoring tools, and ticketing systems.
Strong documentation, reporting, and process management skills with attention to detail.
Basic knowledge of scripting, DevOps concepts, and CI/CD pipelines is considered a plus.
Excellent communication, problem-solving, organizational, and stakeholder management skills.
Benefits: Attractive salary - Social & Medical insurance - Friendly Environment - Learning & Development Opportunities - Other benefits
Apply now to drive innovation and growth with our dynamic team!
Related keywords
Technical Support EngineerEnterprise ApplicationsCloud SolutionsOCIAWSAzureLinuxWindows ServerAPIMiddlewareDevOpsCI/CDSLASOPIncident ManagementSystem Health Checks
Wind Integrated Solutions (Wind-IS): Where Experience and Innovation Power the Future
Industry
Software Development
Company size
11-50 employees
Founded
2015
Headquarters
Cairo, Maadi
LinkedIn followers
7,350
Wind Integrated Solutions (Wind-IS® - Oracle L5 Partner) is a customer-focused solution provider that provides technology services, business automation, and business digitalization. Wind-IS® is dedicated to develop technological horizons in the Middle East & Africa.
It has been assisting many top firms in realizing their prospective information technology heights ever since.
This is being achieved by offering state-of-the-art innovative Information Technology solutions, in addition to consultancy, training, and professional after-sale services.
Wind Integrated Solutions (Wind-IS®) prides itself for a diversified experience and a long and prestigious track record of customer references in all business sectors.
Wind-IS® has a proven track record of undertaking large scale projects in various sectors, specially government sector throughout these projects Wind-IS® has always insisted on providing the highest level consultancy standards. Wind-IS® calls on the expertise of a number of experienced Consultants with a number of years’ experience and the series of successful projects adhering to proven implementation methodology.
Offices: Cairo, Maadi, EG · Alia Plaza, Abu Bakr Alsiddik street, Ar Rabi, Riyadh , Riyadh 13316, SA
Oracle Business Process Management (BPM)Oracle WebCenter FamilyApplication Development Framework (ADF)Oracle CloudOracle SOAOracle Service Bus (OSB)ChatbotsDigital AssistantProcess Cloud Serviceand Integration Cloud Service
How many Software jobs are open in Cairo, Egypt right now?
There are currently 794 open software positions in Cairo, Egypt listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Cairo, Egypt?
Companies currently hiring include Orange Business, PwC, Capgemini, Accenture, Scale Army Careers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Cairo, Egypt?
Yes — 324 of the 794 open software positions offer remote or hybrid work (104 remote, 220 hybrid).
How do I apply for Software jobs in Cairo, Egypt?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.