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Cairo, Cairo, Egypt · Hybrid
Mid level$5.4B raised
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Full-time
bachelor degree
Posted 18d ago
~40 hrs/week
Responsibilities
The ESM Tool Architect is responsible for designing and governing the Enterprise Service Management architecture, primarily using the ServiceNow platform. This includes defining solution blueprints, managing integrations with enterprise systems, and driving automation and workflow optimization.
Requirements
Candidates should have 7-10 years of experience in ServiceNow or ESM architecture and a strong understanding of ITIL and SIAM frameworks. A bachelor's degree in Computer Science or a related field is preferred, along with fluency in English.
Full job description
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Role Description:
We're looking for a passionate and experienced ESM Tool Architect to join our vibrant team! As the ESM Tool Architect, you will be responsible for designing, governing, and evolving Enterprise Service Management (ESM) tool architecture—primarily based on the ServiceNow platform—ensuring scalability, security, and alignment with business processes across IT and enterprise functions such as HR, Facilities, Security, and Customer Service.
Responsibilities:
Design and own the ESM tool architecture in alignment with ServiceNow best practices. • Define target architecture, solution blueprints, and integration patterns for ESM ecosystems. • Lead the implementation and continuous evolution of ServiceNow modules (e.g. ITSM, HRSD, CSM, ITOM). • Ensure governance, platform standards, and overall instance health across ESM tools. • Define and maintain the ESM roadmap aligned with business and service management objectives. • Design and manage integrations between ServiceNow and enterprise systems (e.g. ERP, CRM, monitoring tools). • Drive automation, workflow optimization, and self-service enablement initiatives. • Collaborate with delivery teams, platform owners, and process stakeholders to ensure architectural alignment.
Experience & Qualification:
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (preferred). • Minimum 7–10 years of experience in Enterprise Service Management, ServiceNow architecture, or solution architecture. • Proven leadership experience in architecting and delivering enterprise-scale ServiceNow or ESM solutions. • In-depth understanding of ServiceNow platform architecture, ITIL, SIAM, and service management frameworks. • Excellent communication, interpersonal, and problem-solving skills. • Fluency in written and spoken English. • Strong analytical and reporting skills. • Proficiency in ESM and integration tools, including ServiceNow, API integrations, and enterprise system platforms.
Related keywords
ServiceNowESMITSMHRSDCSMITOMITILSIAMEnterprise Service ManagementSolution ArchitectureAPI IntegrationsERPCRMWorkflow AutomationGovernanceService Management
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.
Make it real | www.capgemini.com
Offices: Place de l'Étoile, 11 rue de Tilsitt, Paris, France 75017, FR · Hullenbergweg 294, Amsterdam, North Holland 1101 BV, NL · 1601 Bryan St, Dallas, TX 75201, US · 595 Collins St, Melbourne, VIC 3000, AU · Fauststraat 3, Apeldoorn, Gelderland 7323 BA, NL
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How many Software jobs are open in Cairo, Egypt right now?
There are currently 792 open software positions in Cairo, Egypt listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Cairo, Egypt?
Companies currently hiring include Orange Business, PwC, Capgemini, Accenture, Scale Army Careers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Cairo, Egypt?
Yes — 324 of the 792 open software positions offer remote or hybrid work (104 remote, 220 hybrid).
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