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Business Analyst - Automation and Platform Delivery
Brisbane, Queensland, Australia · Hybrid
Mid level
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Full-time
Hybrid working, Flexible leave, 20 weeks paid parental leave, 5 days paid flexible leave annually, Paid study support, Career breaks
Posted 40d ago
Apply by Jul 7
~40 hrs/week
Responsibilities
Lead AI and automation initiatives from discovery to implementation to drive operational performance and business outcomes. Analyze business processes to identify optimization opportunities and collaborate with technical teams to deliver technology-enabled solutions.
Requirements
Requires experience in process discovery, modelling, and delivering AI or automation solutions. Must possess strong analytical skills and the ability to translate business needs into practical technical requirements.
Full job description
Deliver AI and automation solutions with real business impact
Join a collaborative team focused on innovation and continuous improvement
Flexible work options and strong career development support
Help shape the future of how work gets done at Suncorp. Build your expertise in AI, automation and process improvement while growing your career in a team that turns ideas into meaningful outcomes.
About the Role
We're looking for a Business Process Analyst who is passionate about process improvement, AI and automation. You'll work within a high-performing team of data science and automation specialists to analyse, design and deliver innovative technology solutions. This role offers the opportunity to influence how work is performed across the organisation while driving tangible business outcomes.
What You'll Do
Lead AI and automation initiatives from discovery through to implementation, working closely with product owners and business stakeholders to deliver sustainable outcomes
Analyse business processes and operational challenges to identify opportunities for automation, optimisation and improved customer experiences
Gather and document requirements using a range of business analysis techniques, including workshops, interviews and process reviews
Assess risks associated with new and existing processes, recommending practical controls that support effective governance and delivery
Collaborate with technical teams to support solution design, delivery planning and successful implementation of technology-enabled improvements
Present insights, recommendations and delivery options to senior stakeholders, helping inform decision-making and business priorities
What You'll Bring
Experience leading business process discovery and process modelling activities to identify improvement, automation and transformation opportunities
Demonstrated capability managing multiple initiatives from concept through to delivery while maintaining strong stakeholder engagement
Experience delivering automation, AI or technology-enabled business solutions that improve operational performance
Knowledge of business analysis methodologies and techniques, with the ability to translate business needs into practical solutions
Experience collaborating with technical delivery teams, including developers and cross-functional technology specialists
Strong analytical and problem-solving skills, with the ability to evaluate data and provide evidence-based recommendations
What You'll Enjoy
Access our award-winning Shine platform, your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
Paid volunteer leave, donation matching, and unlimited emergency response leave
Performance-based bonuses and Suncorp shares for eligible employees
Diversity is celebrated through employee resource groups and inclusive policies for all families
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Related keywords
AIAutomationBusiness Process AnalysisProcess ModellingData ScienceStakeholder EngagementGovernanceOperational PerformanceBusiness AnalysisTechnology SolutionsDiscoveryImplementationOptimizationCustomer Experience
Since 1902, Suncorp has been building futures and protecting what matters.
Industry
Insurance
Company size
10,001+ employees
Headquarters
Brisbane, Brisbane
LinkedIn followers
153,630
Suncorp offers insurance products and services through some of Australia and New Zealand’s most recognised brands. Our purpose is to build futures and protect what matters – the focus of our company for more than 100 years.
With the passion of our people, and our portfolio of brands including AAMI, GIO, Vero, Bingle, Apia and more, our ambition is to be the leading Trans-Tasman insurer. We put our customers at the heart of every decision, and we genuinely care about our customers and the communities in which they live.
At Suncorp, we are big on culture, which is why ours is built on trust, empowerment, and flexibility, to help our people unlock their full potential and unleash their best and brightest selves. A career with us is more than just a job, it is an opportunity to positively impact the lives of thousands of people through the work you do each day.
Offices: 80 Ann St, Brisbane, Brisbane 4000, AU · 48 Shortland St, Auckland, 1010, NZ · 1 King William St, Adelaide, South Australia 5000, AU · 10 Shelley Street, Sydney, NSW 2000, AU · 530 Collins Street, Melbourne, VIC 3000, AU
General InsuranceWealth ManagementEmployee BenefitsFinanceBankingInsuranceFinancial ServicesFinancial Exchanges
How many Software jobs are open in Brisbane, Australia right now?
There are currently 192 open software positions in Brisbane, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Brisbane, Australia?
Companies currently hiring include NCS Australia, Suncorp Group, Datacom, Canva, Gameloft, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Brisbane, Australia?
Yes — 117 of the 192 open software positions offer remote or hybrid work (6 remote, 111 hybrid).
How do I apply for Software jobs in Brisbane, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.