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Auckland, Auckland, New Zealand · Hybrid
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Provide first-level technical support to ecommerce customers integrating their platforms with Constructor's search and discovery services. Responsibilities include onboarding support, API guidance, troubleshooting integration issues, and configuring product catalogs.
Requires proven experience in technical support and knowledge of REST-based web services and APIs. Candidates must have strong communication skills and the ability to support customers between 1pm and 8pm PST.
Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization capabilities to power everything from search itself to recommendations to shopping agents. Engineering is by far our largest department, and we’ve built our proprietary engine to be the best on the market, having never lost an A/B test to a competitive technology. We’re passionate about maintaining this and work on the bleeding edge of AI to do so.
Out of necessity, our engine is built for extreme scale and powers over 1 billion queries every day across 150 languages and roughly 100 countries. It is used by some of the biggest ecommerce companies in the world like Sephora, Under Armour, and Petco.
We’re a passionate team who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they do best can lead to great things.
Constructor is a U.S. based company that has been in the market since 2019. It was founded by Eli Finkelshteyn and Dan McCormick who still lead the company today.
About the Position
As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes:
As a Technical Integration Specialist, you’ll be helping our customers improve the search experiences of their websites and mobile apps by integrating with our services. Your specific responsibilities will include:
Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process.
API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams.
Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.
Proven experience in customer support or technical support roles.
Knowledge of REST-based web services, APIs, and integration best practices.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
Detail-oriented mentality with a commitment to delivering exceptional customer support.
Strong problem-solving skills and a proactive approach to issue resolution.
Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs.
Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.
Familiarity working with open source libraries, JavaScript web application development and integration patterns.
🧠 Work with smart and empathetic people who will help you grow and make a meaningful impact.
🎉 Regular team offsite events to connect and collaborate.
🌎 Fully remote team - choose where you live.
🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.
🛋️ Work from home stipend! We want you to have the resources you need to set up your home office.
💻 Apple laptops provided for new employees.
🧑🎓 Training and development budget for every employee, refreshed each year.
💵 Base salary: $80k–$110k USD, depending on knowledge, skills, experience, and interview results
📈 Stock options - offered in addition to the base salary
At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.
Ecommerce product search and discovery that increases revenue, conversions, and profit.
Constructor is the only search and discovery platform designed exclusively for commerce where conversions matter. Our platform delivers unmatched KPI optimization and fast ROI for enterprise ecommerce brands, retailers, distributors, marketplaces, and more — while giving customers a personalized, enjoyable shopping experience. Unlike other platforms, Constructor is the only search and product discovery solution that was built from the ground up with clickstream data and advanced AI, not merely bolted onto a legacy keyword engine. Consistently outperforming competitors in A/B tests, Constructor’s solutions use generative AI and collaborative personalization to deliver compelling user experiences across all aspects of product discovery. From search and browse, to AI Shopping Agents and Product Insights Agents, recommendations, collections, offsite discovery, attribute enrichment, and much more, Constructor covers the entire discovery journey. Optimizing specifically for ecommerce metrics like revenue, conversion rate and profit, Constructor generates consistent $10M+ revenue lifts for our customers, which include some of the world’s most recognized brands, like Sephora, Under Armour, Petco, and many more. Constructor is the only search and discovery vendor named a Leader by Forrester, Gartner and IDC. Want to hear from our customers? See what they have to say about us at G2 or Gartner Peer Insights. Learn more at constructor.com.
Offices: 268 BUSH ST, #4450, SAN FRANCISCO, CA 94104-3503, US
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