Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Service Support Specialist II R-01353861 Grand Island. NY or Carlsbad, CA As part of the Thermo Fisher Scientific team, you’ll discover m…
Skills: Customer Support, Technical Troubleshooting, Critical Thinking, Problem Solving, Written Communication
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$40/hr–$42/hr
Mid level$4.6B raised
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Carlsbad, California, United States · On-site
$59k–$99k/yr
Mid level$20B raised
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Associate Director, Clinical Development - Neurology
Carlsbad, California, United States · Remote OK
$169k–$251k/yr
Senior$2.5B raised
Headquartered in Carlsbad, California, and with offices in Boston, Massachusetts, and Dublin, Ireland, Ionis has been at work for more than three decades discovering medical breakthroughs that have redefined life for peo…
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our coll…
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$55k–$81k/yr
Full-time
high school, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Health Incentive Programs, Employee Assistance Program, Family Support Programs
Posted 1d ago
Apply by Jul 29
~40 hrs/week
Responsibilities
Provide technical customer support for scientific instruments via phone, email, and web while collaborating with internal teams for efficient resolution. Responsibilities include recording customer interactions in the management system and identifying process enhancements to improve service quality.
Requirements
Requires a B.S./B.A. in Life Sciences, Business, or a related field, or a high school diploma with 4+ years of relevant experience. Candidates must possess strong communication skills, problem-solving abilities, and proficiency in standard computer applications.
Full job description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Service Support Specialist II
R-01353861
Grand Island. NY or Carlsbad, CA
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Discover Impactful Work:
All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our mission to enable our customers to make the world healthier, cleaner and safer.
Join our dynamic Global Service and Support organization as a Senior Service Support Representative. In this role, you will be responsible for delivering outstanding customer experiences for our scientific instrument install base.
A day in the Life:
Provide customer support for Thermo Fisher Scientific instruments by answering customer inquiries. Inquires may be received via phone, email or web.
Provide customer support by using all available resources, and escalate issues or problems when warranted
Work collaboratively with internal teams, including sales, field, and product development, to provide support for instrument service, ensuring efficient resolution of service-related issues
Participate in frequent training on instruments and continuing education on new technologies to remain at the cutting edge of scientific knowledge
Accurately record pertinent information from the customer contacts in our Customer Management system.
Recommend changes to knowledge databases, website, and other company-managed databases of technical information
Proactively identify opportunities for process enhancements and implement improvements to enhance service quality and customer experience
Contribute to team meetings
Participate in additional special team or individual projects
May be required to perform other related duties as opportunities arise
Collect sales leads on incoming calls and emails.
Minimal travel may be required for this position
Keys to Success
Minimum Education & Experience
Minimum of a B.S. or B.A. in Life Sciences, Business, or a related field required; or a high school diploma/GED with 4+ years of relevant experience in lieu of a degree.
Strong written and verbal communication skills
Demonstrated critical thinking and problem-solving abilities
Proficiency in standard computer applications
Knowledge, Skills & Abilities
Ability to quickly learn technical information
Strong prioritization and organizational skills
Customer-focused mindset with collaborative approach
Excellent analytical and communication skills
Compensation and Benefits
The salary range estimated for this position based in New York is $55,000.00–$81,000.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
Analytical InstrumentsLaboratory Supply Chain Programs and eCommerceLaboratory EquipmentLab ServicesSpecialty DiagnosticsLife SciencesPharma Servicesand CDMOElectronicsHealth Care
How many Science & Research jobs are open in Carlsbad, CA right now?
There are currently 120 open science & research positions in Carlsbad, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Science & Research roles in Carlsbad, CA?
Companies currently hiring include Thermo Fisher Scientific, Argonaut Manufacturing Services Inc., Ionis Pharmaceuticals, Inc., Viasat, ATEC Spine, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Science & Research jobs in Carlsbad, CA?
Yes — 17 of the 120 open science & research positions offer remote or hybrid work (8 remote, 9 hybrid).
How do I apply for Science & Research jobs in Carlsbad, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.