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Full-time
Posted 12d ago
~40 hrs/week
Remote in Romania
Responsibilities
Lead and develop a team of Support Leads to drive operational excellence and customer satisfaction within the Shared Service Center. Partner with cross-functional teams to implement strategic improvements and enhance the end-to-end customer experience.
Requirements
Requires 3-5 years of people leadership experience in customer support or operations and fluency in both English and Romanian. Candidates must possess strong analytical skills, proficiency in Excel, and a proactive mindset for fast-paced environments.
Full job description
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. What started in 2014 as restaurant delivery has evolved into the delivery of (almost) everything. Today, we're operating in over 500 cities across 30 countries, and since joining forces with DoorDash in 2022, we're continuing to dream bigger and expand even further.
Working at Wolt isn't always easy—but it's always exciting. You'll learn faster, build more, and make a bigger impact than you might anywhere else. If you're a self-starter with an entrepreneurial mindset who enjoys solving problems and leading people, this could be the opportunity for you.
About the role
We're looking for an experienced Support Manager to join our Romania Shared Service Center team in a fully remote role.
As a Support Manager, you'll lead a team of Support Leads and play a key role in shaping a high-performing, customer-obsessed support organization. You'll partner closely with the Head of Support and cross-functional teams to drive operational excellence, improve customer and partner experiences, and develop strong leaders who help their teams thrive.
This role is ideal for someone who combines strategic thinking with hands-on leadership, enjoys working in a fast-paced environment, and takes ownership beyond the obvious.
What you'll be doing
Partner with the Head of Support to drive customer and partner satisfaction while ensuring operational excellence across the Shared Service Center.
Lead, coach, and develop a team of Support Leads, fostering high performance, engagement, and continuous growth.
Drive strategic initiatives and execute improvements that enhance the overall support experience.
Analyze operational data, customer feedback, and workforce trends to identify opportunities and implement meaningful improvements.
Collaborate closely with the Content, Training, and Quality teams to continuously improve support processes, knowledge, and quality standards.
Introduce and implement new ways of working while encouraging feedback and continuous improvement.
Build strong partnerships with stakeholders across the business to improve the end-to-end customer experience.
Lead by example by demonstrating what customer obsession looks like and continuously raising the bar for service excellence.
Our humble expectations
Excellent verbal and written communication skills in both English and Romanian.
3–5 years of people leadership experience, ideally within Customer Support, Customer Service, or another operations environment.
A genuine passion for creating outstanding customer experiences and developing high-performing teams.
Strong coaching and leadership skills with the ability to motivate, develop, and inspire others.
Experience using data to identify trends, make informed decisions, and drive operational improvements.
Strong analytical skills and proficiency in Excel and Microsoft Office tools.
Excellent organizational skills, with the ability to prioritize effectively and manage multiple initiatives simultaneously.
Strong presentation and stakeholder management skills.
A proactive, hands-on mindset and the ability to thrive in a fast-paced, ever-changing environment.
Experience in project management or formal people management training is considered a plus.
Next steps
If you're excited about leading teams, improving customer experiences, and making an impact in one of Europe's fastest-growing tech companies, we'd love to hear from you.
We'll be reviewing applications on an ongoing basis, so if this sounds like the right opportunity for you, don't wait—apply today!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Related keywords
Shared Service CenterCustomer ObsessionWorkforce TrendsKPIsOperational DataQuality StandardsStakeholder ManagementCustomer ExperiencePeople ManagementTech IndustryRemote Work
Wolt is a tech company making it easy to discover and get the best restaurants and shops delivered home & to the office
Industry
Software Development
Company size
10,001+ employees
Founded
2014
Headquarters
Helsinki, Uusimaa
LinkedIn followers
340,834
Total funding
$823M
Wolt is a Helsinki-based technology company with a mission to bring joy, simplicity and earnings to the neighborhoods of the world. Wolt develops a local commerce platform that connects people looking to order food, groceries, and other goods with people interested in selling and delivering them. Wolt was founded in 2014 and joined forces with DoorDash (NASDAQ: DASH) in 2022. Altogether, DoorDash operates in more than 40 countries today.
Offices: Pohjoinen Rautatiekatu 21, Helsinki, Uusimaa 00100, FI
food and beveragesAppsFood DeliveryDeliveryDelivery Service
How many Management & Leadership jobs are open in Timișoara, Romania right now?
There are currently 160 open management & leadership positions in Timișoara, Romania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Timișoara, Romania?
Companies currently hiring include Continental, AUMOVIO, DRÄXLMAIER Group, Eurofins Viracor, AgileEngine, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Timișoara, Romania?
Yes — 70 of the 160 open management & leadership positions offer remote or hybrid work (14 remote, 56 hybrid).
How do I apply for Management & Leadership jobs in Timișoara, Romania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.