Manage the process and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance Assist new hires such that they are …
Skills: Insurance underwriting, Claims processing, Team management, Coaching, SOP creation
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Full-time
bachelor degree
Posted 22d ago
Apply by Sep 30
~40 hrs/week
Responsibilities
The Assistant Manager will oversee insurance underwriting and claims processes while ensuring team performance meets SLA targets. They are responsible for coaching team members, handling escalations, and ensuring compliance with internal policies and SOPs.
Requirements
Candidates must possess a Bachelor's degree and 3-6 years of relevant experience in insurance underwriting and claims back-office operations. Strong knowledge of the US insurance policy and claim lifecycle, along with the ability to create SOPs and train teams, is required.
Full job description
Manage the process and take corrective steps where necessary or make incremental improvements
Provide coaching and feedback to team members to enable them to improve their performance
Assist new hires such that they are productive on the floor in the shortest possible time frame
Handle escalations, Provide inputs on process and system/business application to the team members
Client Interaction, where required at the level of Supervisors
Ensure compliance with internal policies and procedures, external regulations and information security standards
Ensure that the process transactions are processed as per Standard Operating Procedures (SOPs)
Must have experience in insurance underwriting and claims back office processes
Ensure that the assigned targets in accordance with SLA are met by the team
Ensure that the quality of the transactions is in compliance with predefined parameters
Must have fundamental knowledge of US insurance and high level Policy/ Claim lifecycle
Must be able to train a team, create SOPs and process maps
Knowledge of Multiple transactions will be required as this will initially be a relatively small team
Ensure that the process transactions are processed as per SOP
Ensure that the assigned targets in accordance with SLA are met by the team/process
Ensure that the quality of the transactions is in compliance with predefined parameters
Must have process knowledge and would be required to perform QA of transactions
Ensure adherence to establish attendance schedules, Company Policies and Procedures
Detailed knowledge of specific department products, workflows and procedures related to work performed
Business writing skills
Excellent interpretation skills
Related keywords
InsuranceUnderwritingClaimsBack officeSOPSLAQACompliancePolicy lifecycleClaim lifecycleTeam managementCoachingBusiness writingProcess mappingFNOLUnderwriting support
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Offices: 320 Park Avenue, 29th Floor, New York, NY 10022, US · 10 Exchange Pl, Jersey City, NJ 07302, US
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