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Customer Service Team Leader (Noon Shift 2PM-11PM)
George Town, Penang, Malaysia · On-site
Mid level
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Full-time
bachelor degree
Posted 49d ago
~40 hrs/week
Responsibilities
Lead shift coordinators and manage daily production operations to meet output targets and quality standards. Oversee manpower deployment, machine utilization, and compliance with safety and SOP regulations.
Requirements
Requires a Diploma or Bachelor's degree in Engineering, Science, or a related field. Minimum 5 years of experience in high-volume manufacturing, including at least 3 years in a supervisory role.
Full job description
Company Description
WD is building the infrastructure behind the AI-driven data economy.
As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in.
We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide.
This isn’t theoretical work. It’s real systems, at real scale, people solving some of the hardest challenges in technology today.
We’re looking for people who want to build, solve, and operate at that level.
Join us and let’s shape the future of data.
Job Description
Primary Duties & Responsibilities
Lead shift coordinators across Cleaning, Sputter, and Lube to ensure smooth operations.
Review and prepare pass-down reports for incoming shifts.
Act as backup to the Operations Manager when required.
Conduct daily production meetings and deliver shift updates.
Ensure strict compliance with rules, regulations, and SOPs.
Plan and deploy manpower effectively to meet production needs, manage attendance and discipline, schedule overtime when required.
Assist the Production Manager in executing daily operations and achieving production targets.
Monitor machine utilization and line performance to meet output requirements.
Escalate issues proactively to relevant PICs and management.
Manage and clear over-WIP inventory, coordinate with Manufacturing Engineers on disposal of problematic lots.
Perform MESA transactions, WIP tracking, and meet PI Count audit with zero discrepancy.
Ensure compliance with IMS/RBA standards and maintain exemplary conduct.
Lead line audits and enforce 7S housekeeping practices.
Ensure products meet required quality, safety, and customer standards.
Participate in FMEA, 8D, and SPC activities.
Support cross-functional teams and take on additional operational responsibilities as needed.
Qualifications
Required :
Diploma or Bachelor’s Degree in Engineering, Science, Industrial Engineering, Production Management, or related fields.
Minimum 5 years of experience in a high-volume, high-mix manufacturing environment, with at least 3 years in a supervisory role.
(candidates with less experience may be considered based on job scope and training support).
Preferred :
Experience in Lean Manufacturing or quality improvement projects is an advantage.
Skills :
Proficient in Microsoft Excel and general computer applications.
Additional Information
WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email .
Job Type (exemption status): Exempt position - Please see related compensation & benefits details below
For more than 55 years, WD has built the storage infrastructure that powers the world’s data. Now, as WD, we’re driving certainty for the AI-driven data economy—delivering the scale, reliability, and economics required to turn data into intelligence.
Offices: 5601 Great Oaks Parkway, San Jose, CA 95138, US
Big DataCloud StorageData Center StorageHDDHelium HDDBackup RecoveryData FederationVirtualizationPersonal StorageCloud Computing
How many Management & Leadership jobs are open in George Town, Malaysia right now?
There are currently 303 open management & leadership positions in George Town, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in George Town, Malaysia?
Companies currently hiring include Celestica, Bosch, WD, Renesas Electronics, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in George Town, Malaysia?
Yes — 46 of the 303 open management & leadership positions offer remote or hybrid work (3 remote, 43 hybrid).
How do I apply for Management & Leadership jobs in George Town, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.