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Full-time
Annual Performance Bonus, Pension, Annual Leave Purchase Scheme, Tyre Purchase Scheme, Bike To Work Scheme, Discounted Gym Membership
Posted 22d ago
Apply by Oct 22
~40 hrs/week
Responsibilities
Manage the end-to-end operational process for key customer accounts, from port arrivals to final vehicle delivery. Act as the primary point of contact between clients and internal teams to ensure seamless service delivery and KPI achievement.
Requirements
Requires previous experience in customer service coordination, logistics, or service delivery. Candidates must be proficient with CRM/ERP systems and possess strong communication and problem-solving skills.
Full job description
About NVD
A family-owned business, established in 1980, NVD was set up to assist vehicle manufacturers in the timely and incident free distribution of their products. We’ve established ourselves as a one stop shop providing the three main pillars of outbound logistics, including transporting, storing and enhancing our customers’ vehicles, prior to delivery to their end location. Since 1980 NVD has been at the forefront of pioneering the digitisation of the FVL industry. As early adopters of emerging technology we have been able to introduce huge efficiencies saving time and money for our customers. Our unwavering commitment to progress and continual service improvement remains at the heart of our business today.
Role Summary
The Customer Operations Account Manager plays a pivotal role in managing the end-to-end operational process for key customer accounts - from port arrivals and processing orders, through to vehicle deliveries and aftercare. Based in our Southampton office, you will embed yourself within your accounts to fully understand their needs and ensure seamless service delivery at every stage.
Acting as the main point of contact between clients and internal teams, you will manage daily workflows, resolve service issues, and proactively identify opportunities to improve performance. You’ll stay close to the detail, track KPIs, and ensure all activity meets agreed service levels.
Beyond problem-solving, you’ll build trusted relationships with customers by understanding their operational priorities and translating them into actionable improvements. Internally, you’ll coordinate across departments to remove blockers, address issues, and drive continuous service enhancements.
This is not a sales role. It suits someone who is detail-oriented, confident engaging with clients at all levels, and motivated to deliver excellent customer outcomes through proactive, hands-on account management across the full service lifecycle.
Pay and Benefits
Salary negotiable depending on experience and qualifications
Annual performance bonus
Pension
Annual leave purchase scheme
Tyre purchase scheme
Bike to work scheme
Discounted Gym Membership
Mental Health and Wellbeing Scheme
Key Responsibilities
Take ownership of assigned key accounts, acting as the primary point of contact for all day-to-day service activities.
Manage the end-to-end order process — from port of arrival, through portside services (PDIs, inspections, repairs, conversions), to final delivery — ensuring all activity flows through the NVD supply chain accurately and on time, in line with agreed service levels.
Act as the centre point of communication, coordinating across Sales, Operations, Transport, and Finance teams to ensure seamless service delivery and alignment.
Monitor customer activity and order progress, proactively identifying delays or issues and taking appropriate action to resolve or escalate.
Maintain accurate and up-to-date information using CRM and ERP platforms, ensuring full visibility across all stakeholders.
Send weekly service reports to clients, summarising performance, issues, and completed actions.
Host weekly account meetings with key customers to review service delivery, plan upcoming activity, and address any concerns.
Support the wider CX team with account updates, workflow optimisation, and service reporting.
Continuously identify and act on opportunities to improve service delivery, communication flow, and process efficiency.
What We’re Looking For
Previous experience in customer service coordination, logistics, or service delivery roles
Strong communication skills – confident liaising with both internal teams and external customers
Able to work under pressure, manage competing priorities, and keep calm during busy periods
Comfortable with systems and technology – experience using CRM (e.g. Salesforce), ERP platforms, Excel
A problem-solver with attention to detail and a passion for process improvement
Self-motivated, reliable, and committed to providing exceptional service
Equal Opportunities Statement
National Vehicle Distribution is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value openness, innovation, customer focus, and operational excellence. Our organisation actively promotes equality and prohibits discrimination based on gender, marital/civil status, family status, age, disability, sexual orientation, race, religion, or membership of the Traveller community, in accordance with Irish and UK equality legislation. We encourage applications from all qualified individuals and are dedicated to creating an environment where everyone can thrive and contribute to our shared success.
Leading the Way in Vehicle Logistics and Transportation
Industry
Motor Vehicle Manufacturing
Company size
201-500 employees
Founded
1980
Headquarters
New Ross, Co. Wexford
LinkedIn followers
4,081
Since its establishment in 1980, this family owned Irish company has continuously strengthened and improved on its position as the main suppliers of vehicle transport and vehicle storage in Ireland.
An ISO certified company, NVD provides a range of services including transportation, body repairs, pre delivery inspections, vehicle conversions and enhancements as well as monitored 24 hour secure storage.
NVD’s transporters operate throughout Ireland, Northern Ireland, the UK and mainland Europe providing direct deliveries from factory to dealer. The company also provides a dedicated Dealer to Dealer service within Ireland.
With 75 hectares of secure storage, NVD has the capacity to hold 35,500 units at their facilities in Rosslare, Ringaskiddy and Baldonnel, all of which service Ireland’s main ports and facilitate vehicle shipments from all over the world.
At NVD all services are tailored to meet and exceed your exact needs, guaranteeing you the ultimate in flexibility, an effective and efficient service and a wealth of experience that you can depend on.
The company’s state-of-the-art facilities make them the first choice in handling both new and nearly new vehicles.
How many Logistics jobs are open in Southampton, United Kingdom right now?
There are currently 102 open logistics positions in Southampton, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Southampton, United Kingdom?
Companies currently hiring include Associated British Ports, Evri, National Vehicle Distribution, Greenhous Group Limited, EMR, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Southampton, United Kingdom?
Yes — 9 of the 102 open logistics positions offer remote or hybrid work (0 remote, 9 hybrid).
How do I apply for Logistics jobs in Southampton, United Kingdom?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.