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Full-time
Medical Insurance, Dental Insurance, Vision Insurance, FSA, HSA, 401(k) with Employer Match
Posted 13h ago
~40 hrs/week
Responsibilities
Independently manages the end-to-end customer order process from receipt to shipment to ensure accuracy and on-time delivery. Serves as the primary point of contact for customers and internal partners to resolve complex order issues and drive operational efficiency.
Requirements
Requires proficiency in Microsoft Office (specifically Excel) and experience with ERP systems, with M3 (Infor) being highly preferred. Candidates must demonstrate strong customer service skills and the ability to work cross-functionally in a fast-paced environment.
We’re looking for an Order Management Representative to join our Headquarters in Albany, OR. The role independently manages customer orders from receipt through shipment, ensuring accuracy, responsiveness, and on-time, in-full (OTIF) delivery. This role serves as a primary point of contact for customers and internal partners, proactively resolving complex order issues, coordinating cross-functional solutions, identifying fulfillment risks, and driving continuous improvement to enhance operational efficiency and customer satisfaction.
You will get to:
Process and manage customer purchase orders from receipt through shipment confirmation, ensuring accuracy throughout.
Serve as the primary point of contact for order status inquiries, proactively communicating delays, substitutions, or changes to customers and internal stakeholders.
Review orders for completeness, pricing accuracy, and compliance with customer requirements (including labeling, pack specs, and shipping terms).
Maintain and update order data in ERP (M3), ensuring records are current.
Troubleshoot and resolve EDI order processing issues by coordinating with customers, internal stakeholders, and IT as needed.
Assist with customers onboarding by communicating OFD's ordering processes, lead times, and requirements.
Primary point of contact for customer complaints, ensuring accuracy in complaint management system and coordinating path to resolution.
Issue proforma invoices for contract development per project milestones.
Partner with AR / Finance team to resolve invoice discrepancies tied to order variances.
Manage and resolve customer concerns or escalations in a timely and professional manner, partnering with internal teams to identify solutions and ensure appropriate follow-through.
Apply sound judgment when navigating conflicting priorities, balancing customer needs with operational requirements to achieve effective outcomes.
Identify and escalate fulfillment risks including short shipments, lead-time conflicts, and capacity constraints in a timely manner.
Generate and distribute supplier scorecards, order status reports, promise dates, open order reports, and shipping confirmations.
Participate in continuous improvement efforts related to order accuracy, on-time delivery, and customer satisfaction metrics.
Deliver a high-quality customer experience by maintaining responsiveness, professionalism, and clear communication throughout the order lifecycle.
Build and maintain positive working relationships with customers and internal stakeholders to support collaboration and service excellence.
Identify opportunities to improve processes and customer interactions, contributing to continuous improvement of the overall customer experience.
Regular and reliable attendance on a full-time basis.
Responsible for exhibiting professional behavior with both internal and external business associates that reflect positively on the company and is consistent with the company’s policies and practices.
Embody OFD’s cultural values and aligns daily actions with department and company culture.
Oregon Freeze Dry has office, manufacturing and outdoor workspaces where this position is required to access and work. Employee will be exposed to varying plant conditions including extreme temperatures, fumes, dust, wet and dry conditions, moderate to high noise. Employees may utilize a variety of tools, equipment or machinery. The work environment is fast paced; employee will perform tasks while experiencing numerous interruptions. This position has the utmost responsibility for compliance with the rules and regulations regarding a safe and healthy work environment relative to their actions and conduct; this includes the ability to effectively use Personal Protective Equipment. While performing the job duties of this job, the employee is regularly required to use English written and oral communication skills.
We are looking for someone who has:
Experience with ERP systems and M3(Infor) is highly preferred.
Strong attention to detail with the ability to manage multiple open orders simultaneously.
Excellent written and verbal communication skills, particularly in customer-facing contexts.
Effective written and verbal communication skills, particularly in customer-facing contexts.
Demonstrated customer service skills, with the ability to respond to inquiries and handle routine concerns in a professional and solution-oriented manner.
Ability to work cross-functionally with production, logistics, and commercial teams.
Ability to prioritize and manage multiple tasks while maintaining accuracy and timeliness.
Organizational skills with the ability to track and follow up on open orders and customer requests.
Ability to independently resolve complex order discrepancies, coordinate cross-functional solutions, and escalate critical issues or business risks as appropriate.
Proficiency in Microsoft Office; Excel skills required.
Thriving together: Your OFD Total Rewards and Benefits:
At Oregon Freeze Dry, we believe that our employees are the key to our success. That’s why we offer a competitive total rewards package aimed at supporting the health, financial security, and overall wellbeing of you and your family.
Customize your healthcare coverage: including medical, dental, and vision options to fit your needs
Boost your savings: Choose an FSA or HSA for extra flexibility
Plan for your future: enroll into our 401(k) with employer match and immediate vesting
Peace of mind: Life and disability insurance to keep you and your loved ones protected
Furry friends: Pet insurance for your four-legged family members
Recharge & Refresh: Enjoy paid company holidays, PTO and sick time
Give back: join us in making a difference with community support opportunities
Score savings: Unlock exclusive employee discounts and special savings on Mountain House product
Spread the word: Earn bonuses for referring awesome new team members
Oregon Freeze Dry is proud to be an Equal Opportunity Employer and a Drug-Free Workplace. We value diversity and are committed to providing a safe, inclusive, and respectful environment for all employees.Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, or disability.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug screen and background check.
We create solutions that improve lives through the science and craft of lyophilization/freeze-drying.
Industry
Manufacturing
Company size
201-500 employees
Founded
1963
Headquarters
Albany, Oregon
LinkedIn followers
5,415
Founded in 1963, OFD is North America’s largest and most technologically advanced freeze-dryer of food, probiotics, enzymes, proteins, specialty ingredients, and lyophilized pharmaceutical inputs. With nearly six decades of institutional knowledge and proprietary lyophilization expertise, OFD manufactures innovative and value-added freeze-dried products for a diversified and high-growth mix of end-markets. This expertise is paired with OFD’s unmatched production scale and capabilities, including 36 freeze-drying chambers spread across four best-in-class bicoastal facilities.
Offices: 525 25th Ave SW, Albany, Oregon 97321, US · 1000 Rush Henrietta Townline Rd, West Henrietta, New York, US
Lyophilization and Freeze-DryingLifestyleService IndustryCommunitiesFood and BeverageFood Processing
How many Logistics jobs are open in Albany, OR right now?
There are currently 75 open logistics positions in Albany, OR listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in Albany, OR?
Companies currently hiring include Sysco, Target, Albertsons Companies, Domino's, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in Albany, OR?
Yes — 1 of the 75 open logistics positions offer remote or hybrid work (1 remote, 0 hybrid).
How do I apply for Logistics jobs in Albany, OR?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.