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Skills: Customer service, Communication, Reservation management, Problem resolution, Payment processing
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We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Gu…
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Poughkeepsie, New York, United States · On-site
$70k–$88k/yr
Mid level$100M raised
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Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. No…
We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Gu…
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Part-time
high school
Health insurance, Dental insurance, Vision insurance, FSA, HSA, 401k
Posted 18h ago
~40 hrs/week
Responsibilities
The Guest Service Representative is responsible for maximizing revenue and guest satisfaction by managing reservations, check-ins, and check-outs. They also provide information to guests, resolve issues, and maintain the cleanliness and organization of the front desk area.
Requirements
Prior customer service experience is preferred, though not strictly required. Candidates should possess strong communication skills, the ability to learn quickly, and the capacity to work in a physically demanding environment.
Full job description
We’re more than just a team – we’re a community dedicated to making a difference every day.
At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you!
The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
Join a Team that Puts Your Well-Being First!
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
Here’s how we show our commitment:
Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!
Responsibilities
Greet guests upon arrival and ensure a smooth check-in process.
Provide information about the hotel's amenities, services, and local attractions.
Respond promptly to guest inquiries via phone, email, or in person.
Handle reservations, cancellations, and modifications accurately and efficiently.
Process payments and maintain accurate records of guest transactions.
Address guest concerns and resolve issues promptly to ensure satisfaction.
Coordinate with other departments to fulfill guest requests and preferences.
Maintain a clean and organized front desk area.
Assist with luggage handling and transportation arrangements as needed.
Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
Provide exceptional customer service to enhance the overall guest experience.
Keep abreast of developments in the hospitality industry and participate in training programs as required.
Skills Required
Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.
Experience / Education
Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.
Physical Demands
This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.
This may require AM, PM or overnight shifts including weekends and holidays.
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.
To us, hospitality is more than service. It’s the feeling of belonging the moment you arrive, the calm of a well-made space, the ease of being cared for without effort. Our team brings that spirit to life each day, ensuring every stay feels genuine and memorable.
How many Hospitality jobs are open in Poughkeepsie, NY right now?
There are currently 38 open hospitality positions in Poughkeepsie, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Poughkeepsie, NY?
Companies currently hiring include Visions Hotels, Maggiano's Little Italy, The Heartwood at Vassar, Starbucks, Vassar Brothers Medical Center, among others. Browse the listings above to see every active employer.
How do I apply for Hospitality jobs in Poughkeepsie, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.