Niagara Falls, New York, United States · On-site
The Asian Casino Host is responsible for the recognition and maintaining of High Stake Players (VIP Guests) of the Seneca Gaming Operation, focusing on Asian players. The incumbent in this position will promote the Playe…
Skills: Customer Service, Mandarin Chinese, Cantonese, English Fluency, Relationship Management
Niagara Falls, New York, United States · On-site
The Restaurant Cashier is responsible for processing non-gaming transactions including initiation and settlement of patron checks in all applicable F&B outlets, located off the gaming floor. In addition the Cashiers will…
Skills: Cash Handling, POS Systems, Customer Service, Basic Mathematics, Conflict Resolution
Niagara Falls, New York, United States · On-site
The Snack Bar Attendant position operates the Burger Bar, Slice N Dice, the TDR, and/or the Coffee Shop during a scheduled shift. This position requires the ability to handle cash, and operate coffee and food service equ…
Skills: Cash Handling, Customer Service, Food Preparation, Coffee Shop Operations, Alcohol Service
Niagara Falls, New York, United States · On-site
The Cage Cashier is responsible for providing monetary services for casino guests, including, but not limited to: exchanging casino chips, coins and tickets for cash; processing advances drawn from credit and debit cards…
Skills: Cash Handling, Customer Service, Currency Exchange, Data Entry, Mathematical Skills
Niagara Falls, New York, United States · On-site
$17/hr–$17/hr
Front Office - Guest Services Representative Front Office - Guest Services Representative Must have full time availability Must be able to work weekends and holidays greet guest warmly and provide exceptional customer se…
Skills: Customer Service, Front Desk Operations, Opera Cloud, Colleague Experience, Reservation Processing
Niagara Falls, New York, United States · On-site
Starting Pay Rate: Hourly - Hourly Plan, 16.50 USD Hourly Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of…
Skills: Customer Service, Vehicle Scrubbing, Facility Maintenance, Equipment Maintenance, Sales
Niagara Falls, New York, United States · On-site
The Production Cook is responsible for cooking and preparing a variety of menu items. The Production Cook must be able to follow recipes and be accountable for daily food productions. All duties are to be performed withi…
Skills: Cooking, Recipe Adherence, Food Safety, ServSafe Standards, Kitchen Station Management
Niagara Falls, New York, United States · On-site
$17/hr–$17/hr
Job DetailsJob Location: Niagara Falls-NY - Niagara Falls, NY 14304Salary Range: $17.00 - $17.00 HourlySUMMARY: The Overnight Cleaning Crew Floater will ensure a positive customer experience by keeping all areas of the s…
Skills: Commercial Floorcare, Facility Maintenance, Custodial Services, Cleaning Procedures, Restocking Consumables
Niagara Falls, New York, United States · On-site
The Corporate Counsel provides legal advice, counsel and representation in support of all operational, risk management and compliance activities, broadly collaborating across departments and functional areas. Primary res…
Skills: Contract Drafting, Contract Negotiation, Legal Advice, Corporate Governance, Gaming Regulatory Compliance
Niagara Falls, New York, United States · On-site
Job TitleCleaner- 2nd Shift Job Description SummaryThe Cleaner will work under the supervision of the Custodial Manager or Supervisor and perform a variety of custodial duties for C&W Services. Such duties shall be in ac…
Skills: Floor Buffing, Vacuuming, Sanitization, Waste Management, Dusting
Niagara Falls, New York, United States · On-site
The Production Cook is responsible for cooking and preparing a variety of menu items. The Production Cook must be able to follow recipes and be accountable for daily food productions. All duties are to be performed withi…
Skills: Intermediate Cooking, Recipe Adherence, Food Safety, ServSafe Standards, Kitchen Station Management
Niagara Falls, New York, United States · On-site
The Beverage Bar Back will provide friendly, excellent service to every customer as well as keep the beverage area clean and stocked at all times. Responsible for delivery of requisitioned bar supplies (i.e., CO2 caniste…
Skills: Customer Service, Inventory Management, Physical Stamina, Communication Skills, Conflict Resolution
Niagara Falls, New York, United States · On-site
$16/hr–$19/hr
Restaurant Team Member At Panera Bread, we believe every guest deserves our best. As a Restaurant Team Member, you’ll be the heart of hospitality- bringing warmth, care, and joy to every interaction. Restaurant Team Memb…
Skills: Customer Service, Food Preparation, Cash Handling, Multitasking, Interpersonal Skills
Niagara Falls, New York, United States · On-site
The Banquet Server is responsible to provide guest with an enjoyable, expertly served dining experience that exceeds their expectations. In order to execute this goal you may be required to perform any combination of the…
Skills: Customer Service, Food Service, Beverage Service, Buffet Management, Plated Meal Service
Niagara Falls, New York, United States · On-site
The Restaurant Host is responsible for providing fast, friendly, and courteous service to every guest while taking reservations, greeting and seating guests, and handling guest inquiries. Position requires the ability to…
Skills: Customer Service, Reservation Management, POS Systems, Communication Skills, Conflict Resolution
Niagara Falls, New York, United States · On-site
The Remote Outlet Shift Manager administers, directs and controls the effective and efficient operation of restaurants on a shift to shift basis. All duties are to be performed within the guidelines of the Seneca Gaming …
Skills: Leadership, Personnel Management, Customer Service, Scheduling, Payroll
Niagara Falls, New York, United States · On-site
$16/hr–$19/hr
Job DetailsJob Location: Crowne Plaza Riverside - Niagara Falls, NY 14304Position Type: Part TimeEducation Level: High School Or EquivalentSalary Range: $16.00 - $19.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Cate…
Skills: Detail-oriented, Guest Privacy, Quality Standards, Guest Interaction, Cleaning and Disinfecting
Niagara Falls, New York, United States · On-site
$16/hr–$19/hr
Job DetailsJob Location: Crowne Plaza Riverside - Niagara Falls, NY 14304Position Type: Part TimeEducation Level: High School Or EquivalentSalary Range: $16.00 - $19.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Cate…
Skills: Detail-oriented, Guest Privacy, Customer Interaction, Cleaning and Disinfecting, Inventory Management
Niagara Falls, New York, United States · On-site
The HVAC Technician I shall be responsible for assisting in the installation, maintenance and repair of HVAC systems, apparatus, and electrical and electronic components of machinery, equipment and the site by following …
Skills: HVAC Installation, Preventative Maintenance, Troubleshooting, Electrical Wiring, Blueprint Reading
Niagara Falls, New York, United States · On-site
Role Overview Our Servers don't just provide our Guests with amazing food and drinks. They deliver hospitality and service that is absolutely Chili's! If you take pride in providing great service and love making people f…
Skills: Hospitality, Customer Service, Menu Knowledge, Teamwork, Time Management
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The Asian Casino Host focuses on recognizing and maintaining relationships with high-stake Asian VIP guests to promote loyalty and repeat visitation. Responsibilities include managing the Player's Club enrollment, coordinating Asian marketing materials, and providing exceptional guest services.
Candidates must be at least 18 years old with a high school diploma and at least one year of casino customer service experience. Fluency in English, Mandarin Chinese, and Cantonese is required, along with proficient computer skills.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Welcome Seneca Gaming Operation Guests, summarize the benefits of membership in the Player’s Club, and encourage guests to enroll. Develop and maintain a database of patrons on behalf of the gaming operation.
2. Build long-term relationships with assigned Player’s Club members to promote repeat visits and patron loyalty using various direct marketing tools.
3. Assist in Asian public relations and the development and creation of Asian marketing materials and events.
4. Authorize the issuance of casino complementaries as approved by management.
5. Assist other departments to improve communication with Asian patrons.
6. Greet and check in guests and accept and inspect all Player’s Club applications.
7. Enroll applicants into the Player’s Club and enter all information into the computer system as required, verifying accuracy of all given information by reviewing the appropriate applicant’s identification.
8. Promote participation in the Player’s Club Activities.
9. Hand out Player’s Club cards to members as well as assist with retrieval of lost cards. Address member concerns about the point systems in a friendly and caring manner.
10. Continue to learn and remain current on all Player’s Club redemption processes and communicate this information to all guests in a friendly, helpful and respectful manner.
11. Keep abreast of all Gaming and community events in order to answer questions guests may have.
12. Practice quality, helpful and respectful guest services, which include, but are not limited to, resolving immediate concerns such as retrieving change for guests, signing machine logbooks, verifying, and expediting.
13. Award promotional items to winners of Player’s Club special promotions.
14. Complete all necessary paperwork and reports as needed/required by supervisor.
15. Enter information promptly and accurately into the computer system. Monitor and review computer databases for entry errors, duplicate accounts and other corrections as needed to ensure accuracy of information.
16. Assist the Marketing Department in special events, to include but not limited to, anniversaries and special promotions. Associate must be willing to costume dress for the occasion.
17. Inform supervisor of department inventory supply needs.
18. Assist in training of Associate Casino Hosts.
19. Adhere to strict confidentiality in all matters.
20. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
21. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
22. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
23. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
24. Attend all necessary meetings.
25. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
QUALIFICATIONS/REQUIREMENTS:
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent required.
3. One (1) year of casino experience in a customer service role is required.
4. Previous customer service and experience with the Asian community required.
5. Must have the ability to speak, read and write fluently in Mandarin Chinese, Cantonese and preferably other Asian languages and dialects. Must also be fluent in English.
6. Must have proficient computer skills. ACSC casino software experience and knowledge of player rating system preferred.
7. Must be able to work in an intense and fast-paced environment.
8. Must present a professional appearance and demeanor.
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Must have the ability to deal effectively and interact well with customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
5. Must have the ability to speak fluently, to read and write in Mandarin Chinese, Cantonese and preferably other Asian languages and dialects. Must also be fluent in English.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk, and move through all areas of the casino.
2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
Not all 8 hours are created equal ... We have the BEST! #TheBest8Hours
Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations. The company operates world-class facilities offering more than 6,000 slot machines, 140 table games, 1,000 hotel rooms, a championship golf course and other related amenities. Established by the Seneca Nation of Indians in August of 2002, Seneca Gaming Corporation is the umbrella company of three incredible gaming and resort destinations, and an award-winning golf course. With our wide array of services and amenities, there are literally hundreds of exciting opportunities to grow your career with us. From Table Games Dealers to Culinary Professionals, Advertising and Marketing experts to Hospitality and Spa, there’s a role for everyone! And with guests from all over the world, no two days are ever alike! You’ll never be bored here – that’s why we like to think we have The Best 8 Hours around. View a FULL LIST of current career opportunities: thebest8hours.com
Offices: 310 4th St, Niagara Falls, New York 14303, US · 1 Fulton St, Buffalo, New York 14204, US · 777 Seneca Allegany Blvd, Salamanca, New York 14779, US · 700 Falls St, Niagara Falls, New York 14303, US
There are currently 73 open hospitality positions in Niagara Falls, NY listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Seneca Gaming Corporation, Merani Hotel Group, Brinker International, Maggiano's Little Italy, Cushman & Wakefield, among others. Browse the listings above to see every active employer.
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