City of London, England, United Kingdom · On-site
JOB SUMMARY This role works in close collaboration with the crew on board the vessel to ensure the safety and great customer experience of our passengers. KEY RESPONSIBILITIES To assist the Master / Mate in the safe oper…
Skills: Customer Service, Vessel Management, Safety Compliance, Stock Control, Communication
City of London, England, United Kingdom • On-site
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Collaborate with the crew to ensure passenger safety and a high-quality customer experience on board the vessel. Assist with vessel maintenance, ticket verification, and compliance with health and safety regulations.
Requires previous relevant experience in a customer service environment. Candidates must demonstrate professional behavioral competencies including proactivity, flexibility, and strong communication skills.
- To assist the Master / Mate in the safe operation of the vessel, whilst carrying out safe and efficient vessel management duties.
- To ensure that all passengers have the correct ticket type for their journey in line with our Pay Before You Travel Policy.
- To assist the Master / Mate / OSCA in cleaning and maintenance of the vessel.
- To assist the OCSA where required with delivery of customer service & stock control, working in partnership to improve the customer experience
- To assist in safety checks of the vessel’s equipment in accordance with the requirements of SMS and ISM. Ensure compliance with all Health and Safety regulations and safe working practices as required by current legislation and the Company’s health and safety Policy and practices.
- To ensure that health and safety and all other automated announcements are played reporting any defects to the on board Mate.
- To assist with securing vessels alongside piers as directed by the Master and Mate.
- To ensure that passenger numbers are recorded correctly on all relevant systems, advising team mates on the piers where necessary of the amount of space left on board before the loading process commences.
- To ensure that all customers receive a friendly welcome on board, are given any further information they may require with supporting literature and are given a fond farewell at the end of their journey.
- To assist in the bunkering of fresh water and fuel
- Team player
- Communication
- Time management
- Flexible
- Proactive
- Professional
London’s River Bus, serving the capital for over 20 years.
Uber Boat by Thames Clippers provide commuters and day trippers with a relaxing way to travel around the capital. Our fleet of high-speed catamarans offer guaranteed seats, open back decks and café bars on board and serve 24 piers with frequent departures. If you're looking for a charter or transfer to your upcoming event, Uber Boat by Thames Clippers also offer a deluxe and highly versatile corporate and private hire service. Please see our website for more details.
Offices: Clipper House,, Trinity Buoy Wharf, London, London E14 0JY, GB
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