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$155k–$190k/yr
Full-time
bachelor degree, professional certificate
Health care, Dental, Vision, Life insurance, Short-term disability, Long-term disability
Posted 8d ago
~40 hrs/week
Responsibilities
The Customer Delivery Manager directs all phases of projects from inception to completion while managing customer satisfaction and financial performance. They are responsible for coordinating with internal teams and third-party vendors to ensure seamless delivery of hardware, software, and services.
Requirements
Candidates must hold a bachelor's degree in a relevant field and possess extensive experience in wireless technology and project management. The role requires the ability to obtain and maintain a Secret-level security clearance.
Full job description
Description
This position is contingent upon contract award
Position Summary
We are looking for a Customer Delivery Manager (CDM) to join our team. The CDM position is a post-sales role that is customer facing, representing NFS to government customers. The CDM role entails working directly with end customers and in a consultative manner with other members of NFS (sales/pre-sales etc.), and Nokia business and product groups to deliver customer specific projects involving Nokia’s products. We are looking for a CDM, who has limited to extensive network deployment experience with Nokia wireless networks, encompassing RAN, core and transport.
Company Description
At Nokia Federal Solutions Inc. (Nokia Federal), we are committed to building scalable, secure, and resilient networks that enhance government operations. Our team helps solve complex challenges for U.S. civil, defense, and intelligence sectors by providing leading end-to-end mission-critical network solutions. With a legacy backed by over 100 years of technology innovation, we are pioneers in the field. Nokia Federal is a dedicated Nokia U.S. entity focused on delivering mission-critical solutions to the U.S. Government. Join us today and contribute to helping support the mission!
Key Responsibilities
Directs all phases of projects from inception through completion
Accountable for seamless Customer Delivery (including HW, SW and Services)
Responsible for NFS contracted business financials (revenues, sales margin, costs and cash collection of HW, SW and Services).
Executive customer interface for NFS delivery, taking care of overall Customer satisfaction
Delivery accountability in line with contractual commitments and project handover.
Accountable for project portfolio performance and services performance reviews.
For project specific governance, CDM is expected to regularly align with Nokia BG Delivery Managers on project related issues and updates.
Guiding and securing delivery resourcing. Empowered to steer forecast and performance management work with Nokia BG Delivery teams or third-party service vendors, as required.
Project feedback and escalation. Provides performance feedback on meeting the commitments made by Nokia BGs and third-party service providers.
Manages and resolves internal and external delivery escalations.
Supports the definition of performance KPIs for projects and delivery, in line with the required deliverables and commitments.
Need to be able to work independently, and as a team member, and be responsible for acting as the technical lead when dealing with customers.
Perform other duties within job scope as necessary.
Requirements
Required Qualifications
Bachelor’s degree in Program Management, Science, Engineering, Business Administration, or relevant professional experience.
Relevant project management experience in telecom industry, government, or equivalent military experience.
Fundamental to Expert understanding of end-to-end wireless technology (LTE/5G) and network components (RAN, core and transport)
Ability to manage many simultaneous small and high turnover projects
Excellent problem solving and organizational skills
Proficiency in Microsoft office
Data analysis and reporting skills
Strong communication, cross functional collaboration abilities and interpersonal skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Experience managing
Must be eligible to obtain and maintain a Secret-level security clearance.
Preferred Qualifications
Professional certifications such as PMP.
Experience supporting government contracts or regulated environments.
What We Offer You
An opportunity to be a part of something bigger; a mission with real impact.
A chance to be a part of a people-first team.
A comprehensive range of benefits that are fair, equitable, and competitive that include the following:
Company-paid, full coverage inclusive health care (Medical, Dental Vision), for you and your family.
Life/Disability: Employer-paid life insurance, in addition to short-term and long-term disability.
Holidays: 11 paid holidays throughout the calendar year.
An Equal Opportunity Employer/Veterans/Disabled
Nokia Federal Solutions Inc. is an equal opportunity employer & provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
We build scalable secure networks for mission success
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2024
Headquarters
Chantilly, VA
LinkedIn followers
4,830
At Nokia Federal Solutions, we build scalable secure networks for mission success
As the U.S. Government’s trusted partner for 5G mission-ready solutions, we are pioneering networks that sense, think and act by leveraging our work across mobile, fixed and cloud networks. In addition, we create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs.
Our solutions are designed to meet the unique needs of federal government agencies. Through technology leadership and trusted partnerships, Nokia Federal is helping the U.S. Federal Government modernize its IP and optical networks and build 5G private and tactical wireless networks.
The U.S. Government trusts Nokia Federal to deliver secure, reliable and resilient networks today – and work with us to create the digital services and applications of the future.
How much do Government & Public Sector jobs in Chantilly, VA pay?
Based on 962 listings with disclosed salaries, most government & public sector jobs in Chantilly, VA pay between $78k–$218k per year. Individual offers vary with seniority, company size, and specialization.
How many Government & Public Sector jobs are open in Chantilly, VA right now?
There are currently 1,318 open government & public sector positions in Chantilly, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Government & Public Sector roles in Chantilly, VA?
Companies currently hiring include CACI International Inc, Booz Allen Hamilton, SAIC, Leidos, VT Group (VTG), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Government & Public Sector jobs in Chantilly, VA?
Yes — 180 of the 1318 open government & public sector positions offer remote or hybrid work (28 remote, 152 hybrid).
How do I apply for Government & Public Sector jobs in Chantilly, VA?
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