Chennai, Tamil Nadu, India · On-site
The job roles and responsibilities are, ➤ Providing excellent customer service to our clients Fulfilling client requests ➤ Proactively spotting patterns in the frustrations or hopes of our clients, seeing where we can ch…
Skills: Customer Service, Empathy, Communication, Client Education, Teamwork
Chennai, Tamil Nadu, India · On-site
The job roles and responsibilities are, ➤ This role entails calling both cold data as well as potential inbound data with view to reaching decision makers within Restaurants and food establishments in different regions o…
Skills: Communication Skills, Convincing Skills, Objection Handling, B2B Sales, Cold Calling
Chennai, Tamil Nadu, India · On-site
The job roles and responsibilities are, ➢ Reach out to existing Foodhub clients active on third-party platforms via cold calls, warm transfers, and following up on interest forms to pitch our integration services. ➢ Guid…
Skills: Account Management, Customer Service, Sales Pitching, Technical Support, Negotiation
Chennai, Tamil Nadu, India · On-site
Skills We're Looking For Strong Python skills with FastAPI and Pydantic. TypeScript is a plus. Experience with LLM APIs and Agentic frameworks. You've built applications using frontier models and understand prompt engine…
Skills: Python, FastAPI, Pydantic, TypeScript, LLM APIs
Chennai, Tamil Nadu, India · On-site
Responsibilities & Accountabilities: The below are the basic roles and responsibilities: 'Own' the client relationship from the point of sale Lead, manage, and support the early life account management team Ensure, alway…
Skills: Client Relationship Management, Account Management, Revenue Growth, Upselling, Issue Resolution
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Provide excellent customer service by fulfilling client requests and identifying patterns to improve products and processes. Act as the first line of support for technical queries, complaints, and feature requests while mentoring new team members.
Candidates should have proven experience in customer support or as a client service representative with familiarity in CRM systems. Strong communication, empathy, and a client-centric mindset are essential for this role.
The job roles and responsibilities are,
➤ Providing excellent customer service to our clients Fulfilling client requests
➤ Proactively spotting patterns in the frustrations or hopes of our clients, seeing where we can change our processes, tools or product to make them happier.
➤ Identify customers who are in vulnerable situations and help to figure out what steps we can take to support them.
➤ Work closely with our internal teams to act as the first line of support to help spot and investigate trends, whilst making decisions about how best to resolve a client's queries.
➤ Deal with technical related queries and help educate the client to use our products to self-serve.
➤ Understand, prioritise and escalate client feedback and feature requests to the internal product team. Plus, being the first port of call for complaints to make sure that they're treated fairly and can share their thoughts and concerns.
➤ Support members of the customer support team by being a mentor to new joiners. Plus making sure the rest of the company stays customer-focused and fixated on building the best food ordering platform and support system for Takeaways and restaurants in the world!
The below are the skillsets that we are looking for in the right candidate,
➤ Excellent communication, customer service and empathy skills with the ability to use a range of communication styles to provide a personal approach.
➤ The ability to educate our clients on a range of products and services A genuine passion for helping others with a customer-client centric mindset.
➤ The ability to work seamlessly as part of a team but also the ability to use your own initiative.
➤ Proven customer support experience or experience as a Client Service Representative Familiarity with CRM systems and practices
We offer a great work environment and friendly team culture.
Competitive Pay
Cab Facilities
FOOD HUB is a dynamic food innovation hub specializing in delivering high-quality products worldwide.
FOODHUB is a dynamic Food Innovation HUB specializing in sourcing and delivering high-quality, fresh, seasonal products to restaurants, retailers, and distributors. We work closely with our global network to ensure our customers always have access to the freshest and most flavorful products. We're on a mission to revolutionize the way people think about food. FoodHub connects innovation and sustainability with consumers seamlessly and sustainably, helping to build a more resilient and equitable food environment for everyone.
Offices: MIAMI, US
View all jobs at FoodhubThere are currently 45 open food & beverage positions in Chennai, India listed on Clera. New openings are added daily as companies post roles.
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