Job ID: 52467 Positions Location: East Lansing, MI Job Description General Purpose of Job: To Description: Positions Location: East Lansing, MI Job Description General Purpose of Job: To provide enhanced customer service…
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Full-time
high school
Posted 2d ago
~40 hrs/week
Responsibilities
Provide enhanced customer service by managing patient self-pay account balances and motivating payments while maintaining patient satisfaction. Responsibilities include researching billing disputes, processing refunds, and assisting patients with financial aid applications.
Requirements
Requires a high school diploma or GED and at least one year of experience in healthcare billing, insurance, or collections. Candidates must possess strong communication skills and the ability to use Epic and RePay software.
Full job description
Job Opportunity
Job ID: 52467
Positions Location: East Lansing, MI Job Description General Purpose of Job: To
Description:
Positions Location: East Lansing, MI
Job Description
General Purpose of Job:
To provide enhanced customer service to our patients by providing balance information. Motivating our customers to pay self-pay balances while promoting patient satisfaction.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
Responds to patient inquiries received regarding Sparrow Health System hospital and professional self-pay account balances.
Researches balances, refunds, payments, denials and adjustments as requested.
Updates demographic and insurance information for claims submission with corrected information received through EPIC. Completes adjustment transactions as necessary.
Establishes payment plans according to Sparrow Policy. Mail itemized statements to patients upon request. Researches and screens both clinical and billing disputes and tracks accounts to resolution.
Accepts payments and processes refunds for patients in Epic and through RePay computerized program.
Completes limited insurance verification in available electronic eligibility verification systems.
Assists patients with application process for Medicaid, Charity Care, Crime Victims and Auto Assigned Claims.
Assists with training of new team members as necessary.
Job Requirements
General Requirements
• None
Work Experience
• Minimum one (1) year experience Hospital or Professional billing, insurance or collections in a healthcare setting.
Education
• High school diploma or completion of GED requirements.
Specialized Knowledge and Skills
• Good written and verbal communication skills. • Strong interpersonal skills. • Ability to explain billing and motivate patients to pay self-pay balances while promoting patient satisfaction. • Occasional contact with disturbed and/or argumentative patients and families. • Demonstrates ability to use a keyboard to perform the essential duties of the job. • Must possess strong analytical thinking and customer service skills. Testing will be used to identify strongest candidates.
University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Proudly serving Mid-Michigan as part of the state's topranked health system.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
1896
Headquarters
Lansing, Michigan
LinkedIn followers
29,554
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year. With 526 providers at 115 sites of care across the region, Sparrow is your community health partner in Mid-Michigan, no matter what town or county you call home.
Our mission is to provide the best possible care to every patient, every time. What does that mean?
It means we bring critical care to rural communities. We keep your kids healthy at our primary care practices. We help you get active at our fitness and recreation centers in Lansing and Charlotte. We provide world-class care to patients fighting cancer at the flagship Herbert-Herman Cancer Center and deliver the most advanced treatment for a healthy heart at the Thoracic Cardiovascular Institute. We welcome your new little ones into the world at the Mother Baby Center, where we deliver 4,000 babies a year. And we provide the best emergency care in Mid-Michigan as the region’s only Level 1 Trauma Center.
We’re committed to providing the best care for patients like you — and your family and friends in Mid-Michigan — because supporting the health of our community is what matters to us most.
Offices: 1120 E Michigan Ave, Lansing, Michigan 48912, US
healthcarehospitalhome medical equipmentretail pharmacyand retail developmentHospitalHealth CareMedical
How many Finance & Accounting jobs are open in East Lansing, MI right now?
There are currently 46 open finance & accounting positions in East Lansing, MI listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in East Lansing, MI?
Companies currently hiring include MSU Federal Credit Union, Bank of America, Global Elite Consultants, SET SEG, First National Bank of America, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in East Lansing, MI?
Yes — 21 of the 46 open finance & accounting positions offer remote or hybrid work (7 remote, 14 hybrid).
How do I apply for Finance & Accounting jobs in East Lansing, MI?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.