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Skills: Technical Support, System Log Analysis, Zendesk, SQL, Troubleshooting
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Senior+$1.6B raised
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Business Development Manager - Argentina And Latam
Buenos Aires, Argentina · On-site
Senior
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Full-time
Posted 51d ago
~40 hrs/week
Responsibilities
Perform in-depth troubleshooting, DB analysis, and debugging to resolve complex escalated support issues. Maintain technical documentation and manage cases to meet service level agreements while collaborating with R&D and business teams.
Requirements
Requires over one year of experience in technical support or deployment roles with proficiency in SQL and Zendesk. Must have strong English communication skills and the ability to analyze system logs and provide creative technical solutions.
Full job description
Mize is a dynamic Fintech-travel startup headquartered in Tel Aviv, with a global presence in Argentina, Spain, the UK, the US, and India. Leveraging cutting-edge technology, Mize addresses evolving challenges in the travel industry, generating an impressive $12 Billion in sales annually. As a pioneer in the field, we are committed to delivering real financial value to our extensive network of clients.
We are looking for a Customer Support Specialist that will be par of our global tech-support team, will work closely with our operations team on our flag product maintenance and daily operations while assisting the entire R&D team. Each member of our team is an all-around-player that influences the product from the overall experience to the development, and you'll be no different. You should be passionate about building a product end-to-end, through the UX, design, coding, testing, and deployment phases.
Responsibilities:
Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
Maintain a low rate of non-bug escalations to the development team.
Write technical notes and troubleshooting procedures to be used by the entire Support.
Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
Ongoing support and working closely with the business teams throughout the company.
Requirements
1+ years’ experience in customer support \ deployment \ system roles
Experience with System log analysis
Experience with Zendesk
Creative troubleshooting abilities
Experience with SQL
Ability to understand flows and provide creative technical solutions
Proficiency in English (written and verbal) - Must
Ability to comply with tight deadlines and self-prioritize
Multi-tasking, self-learning, highly motivated and a team player
Experience working in the Travel Industry - advantage
AI-Driven Revenue Infrastructure For Travel Companies
Industry
Software Development
Company size
51-200 employees
Founded
2016
Headquarters
Tel Aviv, Israel
LinkedIn followers
16,891
Total funding
$16M
Mize is the leading hotel booking optimization solution in the world. With over 350+ partners using our fintech products, Mize creates new extra profit for the hotel booking industry using its fully automated proprietary technology and has generated hundreds of millions of dollars in revenue across its suite of products for its partners. Mize was founded in 2016 with its headquarters in Tel Aviv and offices around the world.
Offices: Acro Tower, Yitzhak Sadeh St 8, Tel Aviv-Yafo,, Tel Aviv, Israel 6777519, IL · 85 Great Portland Street, London, England, GB
Travel technologyHotel bookingsTravelTravel agentsTravel agenciesrevenue managementfintechbedbankshotel distribution big data
How many Finance & Accounting jobs are open in Buenos Aires, Argentina right now?
There are currently 598 open finance & accounting positions in Buenos Aires, Argentina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Buenos Aires, Argentina?
Companies currently hiring include JPMorganChase, Mercado Libre, PwC, Accenture, Ecolab, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Buenos Aires, Argentina?
Yes — 295 of the 598 open finance & accounting positions offer remote or hybrid work (56 remote, 239 hybrid).
How do I apply for Finance & Accounting jobs in Buenos Aires, Argentina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.