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Ensure reliable IoT integrations from edge devices to the backend and troubleshoot complex hardware and data pipeline issues. Provide 3rd level technical support and maintain comprehensive IoT support documentation.
Requires proficiency in Python or Bash scripting and general familiarity with database structures. Knowledge of electronics, SQL, REST APIs, and IoT communication protocols is highly desired.
IoT Support & Integration Engineer (m/w/d)
Vienna, full-time, start immediately
ToolSense - The AI- and IoT-driven FM Operations Platform. Cut Costs. Reduce Downtime.
What we do at ToolSense
ToolSense is building the leading AI- and IoT-driven FM Operations Platform for Facility Management. Our mission: become the global leader in FM Operations, a massive industry that is critical to how our world works and where many processes are still handled with Excel, pen & paper, and WhatsApp.
This leads to downtime, chaos, and high costs.
We're changing that.
ToolSense digitizes the entire FM Operations: from machines and robots to vehicles, buildings, and work orders. We connect assets via QR codes and IoT, automate workflows with AI, and create real-time transparency across the entire fleet. The result: up to 80% less downtime, 20% lower machine costs, and a far easier day-to-day for the people working on the ground.
With over 200 customers in 30+ countries, including ISS, Dussmann, VINCI, and WISAG, multiple innovation awards, and growth funding from GRO Capital, a leading European B2B SaaS investor, we're ready to scale across Europe and beyond.
Our Goal
We want to become the leading FM Operations Platform and drive the digitization of this industry. To get there, we need a strong product team that turns customer problems into clear business priorities and makes ToolSense better every day.
Your Role
As an IoT Support & Integration Engineer, you’ll ensure our IoT integrations run reliably from edge devices on machines through to data in the backend.
You’ll troubleshoot complex integration issues across hardware, communication layers, and data pipelines, test new IoT devices, and handle escalated IoT support cases.
You’ll also support internal teams such as Sales, Customer Success, Product, and Engineering with technical IoT expertise, and own our IoT support documentation by keeping articles accurate, useful, and up to date.
This role is perfect for someone who enjoys hands-on technical problem-solving, works independently, and can make complex IoT topics clear and actionable.
Among other things, you’ll take ownership of:
IoT Integration
3rd Level Technical Support
Documentation Ownership
Who you are
We're looking for people with energy, curiosity, passion, and a hands-on mentality.
What You Bring:
Core Requirements:
Nice-to-Have-Skills:
What we offer
⚖️ Equal Opportunity
We care about motivation, energy, and results, not labels. No matter where you come from or how you tick: if you have drive and want a role between tech, product, and customers, you're in the right place.
✉️ Ready?
Let's build the FM Operations Platform of the future and help customers run their operations more efficiently every day.
👉 Apply now - CV or LinkedIn profile is enough.
FM Operations Platform - All Equipment, Robots & Workflows in One Place
ToolSense is the FM Operations Platform that replaces paper, Excel, and WhatsApp with one IoT- and AI-powered system. Equipment, robotics, maintenance, field service, inspections, vehicles, quality management, audits, and frontline task documentation - all in one place. 20+ OEM integrations. Real-time IoT. Built-in workflow automation. Full visibility across every site, asset, and country. Trusted by 200+ customers in 30+ countries, including ISS, COMPASS, Dussmann, Atalian, COOR, i-team, and Tennant. Learn more at toolsense.io
Offices: Praterstraße 1, Vienna, Vienna 1020, AT
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