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LogicMonitor’s Professional Services team partners with global enterprises to monitor, troubleshoot, and optimize end-user digital experience. As a Senior Performance Specialist, you will work at the intersection of internet performance, observability, and customer success, helping organizations identify and resolve issues across the full digital delivery chain before they impact users.
In this role, you will act as a trusted technical advisor to customers, lead complex onboarding and optimization efforts, mentor internal team members, and proactively identify opportunities to improve customer outcomes and team delivery.

What You'll Need:

• • Minimum 5 years of experience in customer-facing technical, consulting, observability, web performance, or related roles.
  • Strong knowledge of DNS, HTTP/S, TLS, CDNs, browser behavior, and internet delivery fundamentals.
  • Experience with synthetic monitoring, web performance monitoring, observability platforms, or digital experience monitoring.
  • Familiarity with Core Web Vitals, waterfall analysis, browser DevTools, and performance troubleshooting techniques.
  • Good understanding of HTML, CSS, and JavaScript as they relate to page performance and user experience.
  • Understanding of system architecture, including servers, load balancers, cloud infrastructure, and networking fundamentals.
  • Strong analytical skills with the ability to interpret complex data and translate it into clear, actionable recommendations.
  • Excellent communication, presentation, and customer management skills.
  • Ability to explain technical findings clearly to both technical and non-technical audiences.
  • Customer-first mindset with a proven ability to build trusted client relationships.

  Nice to have

  • Experience with synthetic monitoring platforms such as Catchpoint IPM or similar tools.
  • Familiarity with BGP, routing concepts, traceroute, MTR, or internet path analysis tools.
  • AWS, Azure, or GCP associate-level cloud certification.
  • CCNA or equivalent networking certification.
  • Experience mentoring technical teams or leading enablement sessions.
  
  

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LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Notice Regarding Use of AI in Hiring

We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at [email protected]. 

By submitting your application, you acknowledge this notice.