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$37/hr–$47/hr
Full-time
high school
Paid Time Off, Medical insurance, Dental insurance, Vision insurance, Life insurance, AD&D Insurance
Posted 17d ago
~40 hrs/week
Responsibilities
The role serves as a field service expert for technology products, providing installation, troubleshooting, and training for both internal and external customers. Responsibilities include managing service reports, performing on-site equipment installations, and supporting technology system demonstrations.
Requirements
Candidates must have a high school diploma or GED along with at least 3 years of technical or mechanical experience in machine service. Additionally, 3 years of customer service experience and the ability to travel 75%-100% of the time are required.
Full job description
Why Join Wagner?
At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.
Benefits include:
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans
This position will serve as the field service installation and troubleshooting expert on the full line of Technology Products and supporting infrastructure (base/rover/laser & RTK network for Ag) offered by Wagner Equipment Co. in a manner that reflects the company’s vision of working as “One Professional Team.” It will also provide support and training to both internal and external customers on the full line of technology products.
Pay Rate: $37.00 - $47.00 per hour. Pay rate is dependent upon education and experience.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Completes detailed service reports in a timely manner (24hrs from last labor)
Completes and submits time cards daily
Completes and submits all necessary warranty paperwork for the product being worked on (24 hrs from last labor)
Provides assistance in warehouse with testing and upgrading technology components
Properly completes all needed paperwork and forms, labels and returns all warrantable parts (this will also include the responsibility for shipping components and parts to WECo stores, repair centers, or factory locations)
Maintains electronic and hard copy libraries of needed technical service literature
Responds in a timely manner to customer technical and support calls
Communicates with customers regarding installations and location of machine
Provides on-site or call-in service support for customer purchased extended support agreements
Tracks and reports product problems to appropriate WECo and factory contacts
Assists service managers in making customer, dealer, and manufacturer policy settlement decisions
Communicates possible sales and upgrades leads to the appropriate Tech Products sales staff
Provides competitive activity to Technology Sales Specialists
Activates Caterpillar Software Enable Attachments (SEA) on AccuGrade machines as needed
Registers new AccuGrade displays with Caterpillar prior to installation
Performs installs of AG Technology Products, as factory installed options, on new AGCO product and retrofits, on existing AGCO machines, implements, and any competitive machines or implements
Performs installations of Trimble and CAT AccuGrade machine control & guidance products on earthmoving equipment
Performs basic welding functions
Locates, downloads, and uploads applicable software and firmware across the entire tech products range (AG and MC&G) and keeping these files on laptop
Provides support for Technology System demos to both internal and external customers (must develop a good working relationship with customer’s operating personnel and provide training and refreshers as needed)
Learns and becomes self-sufficient in the various suppliers web sites, price books, and manuals
Responsible for self-development through outside schooling and appropriate professional activities
Provides assistance in any number of capacities in the office and warehouse as needed and as workload demands
Does or organizes whatever it takes to successfully market and support AG and Machine Control & Guidance Technology Products
Other duties as assigned by manager
Work Environment:
Noise: Loud
Indoors and Outdoors
Physical Demands and Competencies:
Standing
Walking
Talking
Sitting
Use of Hands
Hearing
Squatting/Kneeling
Ability to ascend/descend ladders, stairs, etc.
Medium work that includes lifting and/or moving objects up to 60 pounds or more
Data Entry
Telephone Skills
Safety Knowledge
Reading/Writing Skills
Reasoning Skills
Organizational Skills
Communication Skills
Math Skills
Product Knowledge
Skilled troubleshooter
Skilled in Electrical Systems
Understanding of GPS
Basic knowledge of Microsoft Word and Excel
Basic knowledge of DBS
Intermediate knowledge of ET/SIS/SIS Web/STW
Basic knowledge of Epsilon (AGCO)
Basic knowledge of ACGO One
Travel Requirements:
75%- 100%
Required Education and Experience:
High School Diploma or GED
3+ years technical or mechanical experience (machine service/maintenance)
3+ years customer service experience
Additional Eligibility Requirements:
Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.
Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.
Wagner Equipment Co. is committed to meet your total earthmoving equipment needs. We offer you quality Caterpillar machines and engines, and also carry agriculture equipment, crushing and screening equipment and several other lines of equipment from some of the industry’s most respected manufacturers. All are designed for long, dependable operating life, simple maintenance, and high operating efficiencies – in short, built to provide the lowest total cost of ownership.
We back this equipment with a level of support unmatched by any other area dealer.
Offices: 18000 Smith Road, Aurora, CO 80011, US · 700 Wagner Ct. SE, Albuquerque, NM 87105, Albuquerque, NM 87109, US · 200 Louisiana, Bloomfield, New Mexico 87413, US · 46777 US-24, Burlington, Colorado 80807, US · 3206 E Greene St, Carlsbad, New Mexico 88220, US
Caterpillar DealershipGenerator SalesRentalParts and ServiceHeavy Equipment SalesRentalParts and ServiceTechnology Solutions - Trimble andCat AccugradeCompact Construction Equipment
How many Engineering jobs are open in El Paso, TX right now?
There are currently 514 open engineering positions in El Paso, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in El Paso, TX?
Companies currently hiring include Becton, Dickinson and Company, Schneider Electric, CEC, Eaton, SAIC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in El Paso, TX?
Yes — 71 of the 514 open engineering positions offer remote or hybrid work (35 remote, 36 hybrid).
How do I apply for Engineering jobs in El Paso, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.