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Director of Customer Experience & Integrated Quality Program Leader
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$180k–$200k/yr
Full-time
Posted 15d ago
~40 hrs/week
Responsibilities
The Director will lead enterprise-level initiatives to integrate customer experience, operational readiness, and quality support across aerospace programs. They are responsible for developing standardized playbooks, training curricula, and reporting tools to ensure consistent execution and world-class customer engagement.
Requirements
The role requires extensive experience in managing complex aerospace programs and interfacing with major OEMs and Tier-I suppliers. Candidates must demonstrate the ability to drive strategic transformation and foster a customer-centric culture across multiple divisions.
Full job description
This dynamic role will consist of the following key responsibilities:
Management, Tracking, Reporting and Communication with NA Customers (OEM’s & large Tier-I’s) Experience & Playbook Leadership 1) Define methods, develop “Playbook” and training curriculum for managing, tracking, and reporting internally across Hutchinson ADI divisions and vis-à-vis customers, to meet the level expected by customers from top-supplier and to provide internal and external clarity and visibility. Deploy and embed methods governing program reviews, production and rate readiness, and daily management reporting.
2) Ensure consistent execution across divisions and sites to constitute a ONE-ADI language while allowing flexibility for different products, customers, and programs (BTS, BTP, etc.)
3) Drive and monitor adoption and assimilation through sustained and coordinated engagement with division GMs, site leaders/plant managers. and other focal.
4) Repeat training of the divisions as necessary. Assist divisions to generate matrices, graphs and figures. Update material (playbook and training) to include the broadest NA customer span. Perform “train the trainers” for identified facilitators at the divisions.
Program Readiness, Tools & Transformation Execution 1) Develop and deploy standardized program review and production readiness tools and templates aligned with aerospace OEM expectations to best support effective and successful PMRs, PRAs, IRRs, and other contractual/operational requirements and obligations).
2) Lead and govern initial pilot initiatives focused on operational transparency, production readiness, and on-time delivery.
3) Translate pilot outcomes into scalable frameworks for enterprise-wide deployment across Hutchinson aerospace operations.
Quality Excellence Support & Customer Engagement 1) The main goal of this function is to provide the customers with an agile response at closest proximity when quality issues arise to establish Hutchinson ADI as world class in customer support. Help create a customer-centric culture emphasizing transparency, On Time Delivery (OTD) & On Time Quality (OTQ) across the divisions.
2) Serve as a local senior interface for quality matters maintaining tight interfaces with divisions and providing feedback which can be transformed into continuous improvement efforts.
In this role the director will work closely in a matrical arrangement with divisions Quality leaders and with Hutchinson ADI’s.
Impact
This role integrates three major pillars critical to strengthen Hutchinson ADI’s position as a trusted, execution-focused aerospace partner, improving customer confidence, accelerating production readiness, and enabling scalable growth across global OEM programs. 1) Assimilation of the “language” necessary to communicate effectively with the key customers (existing & future)
2) Ensuring successful audits and review with customers while streamlining efforts and burdens.
3) Serving as a local focal for Hutchinson ADI and divisions for quality matters with customers (and in the future with suppliers when needed)
This role is based in Bellevue Washington location: Locate candidates only
Salary dependent on experience and expertise range of 180,000 to 200,000
Related keywords
AerospaceOEMTier-ICustomer ExperienceQuality ExcellenceProduction ReadinessPMRPRAIRROperational TransparencyOn Time DeliveryOn Time QualityContinuous ImprovementStrategic TransformationProgram ManagementTraining
Hutchinson Aerospace and Industry was founded in 1943 as Barry Controls to solve shock and vibration problems for the U.S. military. Acquired by Hutchinson in 2000 and serving a wide range of diverse global customer applications with extensive materials expertise, today we are a world leader in the development of unique and custom mounting solutions needing shock attenuation and vibration isolation.
Additionally, we are now well recognized as a specialist in custom system design and analysis, an innovator in manufacturing and engineering and a valuable engineering partner to our customers. We provide engineered shock, vibration, noise, thermal and motion control solutions for all industries. Our customer-oriented philosophy allows us to provide responsive support to our customers, from prototyping and low-rate production through full production, with products that are custom suited to each customer’s needs.
Innovative design and development concepts allow us to support customers’ performance and cost targets, while also meeting the demands of tomorrow’s changing payloads and evolving technical needs. This endless variety of exciting and cutting-edge projects, serving a diverse customer base, provides for exciting career opportunities across a wide array of fields.
Offices: 82 South Street, Hopkinton, Massachusetts 01748, US
Engineering PartnersCustom System Design and Analysis SpecialistsManufacturing Innovatorsand Process Control ExpertsB2BAerospaceManufacturing
Based on 590 listings with disclosed salaries, most engineering jobs in Bellevue, WA pay between $104k–$235k per year. Individual offers vary with seniority, company size, and specialization.
How many Engineering jobs are open in Bellevue, WA right now?
There are currently 672 open engineering positions in Bellevue, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Bellevue, WA?
Companies currently hiring include Amazon, TerraPower, Snowflake, Puget Sound Energy, Ares Management, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Bellevue, WA?
Yes — 172 of the 672 open engineering positions offer remote or hybrid work (29 remote, 143 hybrid).
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