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Provide Tier II technical support to enterprise clients and partners to diagnose and resolve complex software and hardware issues related to NetApp Storage. Act as a liaison between customers and Engineering support during problem escalations to ensure timely solutions.
Requires a B.E. or B.Tech degree in Computer Science or related fields with 5 to 8 years of experience. Must possess strong troubleshooting skills in file sharing protocols, operating systems, and networking protocols.
We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you.
Primary Job Functions:
• Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.
• Provide troubleshooting and technical support via phone, Web based tools and email.
• During problem escalations, act as a liaison between customers and Engineering support.
• Collaborate with other teams and experts whenever required to solve complex technical issues.
• Continuously develop skills leveraging several learning tools available at NetApp Inc.
Required Skills:
• Excellent troubleshooting skills, and passion for problem solving and investigation
• Understanding and strong troubleshooting experience with File sharing protocols and application: - CIFS, NFSv3, NFSv4, Citrix, Hyper-V and VMware
• Excellent knowledge of Operating Systems including (Windows servers 2008, 2012, 2016, UNIX, Linux, RHEL)
• Strong troubleshooting experience with Ethernet, TCP/IP networking protocol.
• Strong troubleshooting knowledge on DNS, LDAP, NIS, DC, AD and Kerberos.
• Should be able to identify and troubleshoot SMB and NFS authentication and authorization issues.
• Strong knowledge and experience in troubleshooting issues on either NFS or CIFS or TCP/IP is mandatory.
• The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements.
• Candidate having experience in administration and troubleshooting of NetApp 7 Mode and C Mode is a plus.
• Exposure on working with VSCAN, Fpolicy is a plus.
• Knowledge on tools like perfstat, wireshark, netmon, ASUP logs is a plus.
B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college with 5 to 8 years of related experience.
Making your data infrastructure more seamless, more dynamic, and higher performing than ever before.
Build an intelligent data infrastructure with NetApp that brings it all together — a smarter way to let data thrive. Any application, any data, anywhere.
Offices: 3060 Olsen Dr, San Jose, California 95128, US · 800 Cranberry Woods Dr, Ste 300, Cranberry Township, PA 16066, US · 7301 Kit Creek Road, Research Triangle Park, NC 27709, US · Raj Bhavan Road, Bengaluru, Karnataka 560001, IN · 3718 N Rock Rd, Wichita, Kansas, US
There are currently 667 open engineering positions in Bangalore, India listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include NTT DATA North America, Caterpillar Inc., Kyndryl, NetApp, Festo, among others. Browse the listings above to see every active employer.
Yes — 214 of the 667 open engineering positions offer remote or hybrid work (39 remote, 175 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
